Krystal Cancun Reviews

The room was very dirty. Dust everywhere, stained sheets, and bathroom was very dirty. But the location was perfect.

Very bad experience at hotel check in, booked weeks ago with Trip.com confirming a 4 day stay for 2 adults 2 children , at arriving at the hotel they charged me full fee for a children for 4 days as an extra adult even though it was booked as 2 adults 2 children on Trip.com , I requested help from Trip.com and they told me. Very nicely in about 6 occasions trough my 4 day stay that they where finding out what happened , to this day neither the hotel or Trip.com has come forward with an explication of why they charged me differently from my booking, I will be staying in this hotel due to his location sometime in the future but I will do it trough their webpage, no need to book trough Trip.com needless to say a disingenuous booking , I had a previous booking with Agoda, but Trip.com was cheaper for the exactly same type of reservation so I decided to tried it out BIG Mistake, it seems they lower the cost of this reservation to bring costumers to their website, so much to expect from a Chinese base company, I learned my lesson.

1. Good location close to Cancun center. 2. there was a long line to only check in before we arrived there early, after 3:00 pm another long wait to receive room's wristband. 2.We was charged $3.00 at checkout because my room's mini bar had been opened, even though no items were taken out. We were never told of this policy and don't believe it's fair to be charged. 3.Hot water is weak.

Awesome stay, nice and clean and beautiful view. Thanks

Best hotel I've stayed at! The location is perfect for night-goers and is located in a good vicinity of some restaurants. The staff and service was amazing, ensuring the place is always well taken care of and secure... and let's not even get started on its phenomenal location next to the beach.

Good hotel good service

Good and friendly service!

Loved it

The location is great and convenient to go anywhere. When I checked in, I was told things that I didn't understand, such as being shown to the wrong room and the wrong date (?). In the end, they guided me to the room I had booked... The entrance is beautiful, but the rooms are old. There is no hot water in the morning. Brown water comes out of the tap. There was a group of students staying there, and it was noisy and people were talking loudly in the hallway late at night. Around 4 a.m., my door was banged on and I was molested.

The location is excellent, the beach is wonderful, it lacks nighttime activities, theater,

Because it is the cheapest room, the room environment is average, but the location of the hotel is great

Great location, view, pools, bali beds!! Everything's good!!

Excellent service and rich breakfast

Excellent place and trea**ent by the staff