No. 669 South Wanxiang Road, Wuhou District, Chengdu, Sichuan, ChinaView Hotel Details
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Hyatt Place Chengdu Pebble Walk Guest Reviews
4.7/5
Outstanding
686 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(686)
Positive reviews(663)
Reviews with photos/video(154)
Easy to get around(76)
Friendly front desk staff(70)
Delicious breakfast(69)
Close to metro(27)
Convenient for shopping(22)
Perfect for business trips(18)
Stayed multiple times(11)
Great swimming pool(5)
Negative reviews(23)
Guest User
Two Twin Beds With Sofa Bed
Stayed in Jun 2024
Solo travellers
2 review
5.0/5
Outstanding
Posted on Jun 13, 2024
The hotel environment is very good, the breakfast is also palatable, the front desk Nina and Claire help me many times during my stay, make my trip to Chengdu very enjoyable .
Response from Property: Dear Guest, thank you for providing your valuable feedback to us. We pride ourselves on providing authentic hospitality and attention to details, we are very glad to learn that you had a nice memorable journey in Chengdu. In the meantime, if there is anything we can be of assistance with, please do not hesitate to reach us, we will be glad to at your service as always.
Guest User
Two Twin Beds With Sofa Bed
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 23, 2024
My family really enjoyed our stay in this hotel during our trip to Chengdu. The ladies at the front desk and the trip.com travel representative were very friendly and provided us with helpful information about the hotel and surroundings. The rooms were clean and comfortable. Our house keeper (刘用碧) accommodated our schedules and did an excellent job to clean and setup our room every day. There are plenty of nice restaurants near the hotel. Shopping center and metro station are only a few minutes walk away. Driving to Shuangliu International Airport takes less than 20 minutes without traffic.
Response from Property: Dear guest, thank you very much for your recognition. We are always committed to providing each guest with a quality stay experience and ensuring a comfortable environment and attentive service. Your recognition is the best reward for our team's efforts. We will continue to work hard to provide you with better service. Hotel downstairs is like south style street, simple building, bar catering is available. Public transportation Subway Line 5, subway station walk to the hotel is only five minutes, the hotel is 20 minutes from the airport by car, transportation is also very convenient. Look forward to bringing you and your family a better experience again in the near future, I wish you a happy life!
Michell Wong
Suite King Bed With Sofa Bed
Stayed in Jul 2024
Business travellers
5 review
2.7/5
Posted on Jul 11, 2024
Poor housekeeping!
Unacceptable bath towel !!
Response from Property: Dear guest, thank you for choosing Hyatt Place Chengdu Xiangnanli. First of all, we apologize for making your trip to Chengdu less than perfect! We are very sorry and surprised to see your feedback. The hotel's towels come from one of the top hotel textile groups in China, and the quality is strictly controlled. In addition, the hotel's room items are changed for each guest and will be thoroughly cleaned. The bedding and towels in the room are disinfected and cleaned before they are used by guests; and before the guests check in, our room colleagues will check the hygiene and items in the room according to the group's hygiene standards to ensure that a comfortable stay experience can be provided to our guests. After seeing your feedback, we immediately contacted the relevant colleagues. Since the hotel did not receive any feedback from you about the room and items during your stay, we deeply regret your message and evaluation of the hotel. Regarding this incident, the hotel has notified the relevant departments to investigate, and will further strengthen the cleaning and inspection of the room to make every guest feel at ease. At the same time, during your stay, if you encounter any problems or need any assistance, we welcome you to call the hotel duty manager as soon as possible so that we can solve your problems as soon as possible. Thank you for your feedback and we look forward to serving you again in the near future.
Guest User
King Bed With Sofa Bed
Stayed in Sep 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Sep 28, 2024
Room is comfortable, staff is super helpful and friendly. Breakfast has good variety
Response from Property: Dear guest, thank you for choosing Hyatt Place Chengdu Xiangnanli. We are very pleased to hear your appreciation of our commitment to provide each guest with a quality stay and ensure a comfortable environment and attentive service. Your affirmation is the best reward for our team's efforts, and our team will continue to work hard to provide you with better service. We hope your next stay will be a pleasant one and thank you again for your comments and support. We look forward to welcoming you again to Hyatt Place Chengdu Xiangnanli. Wish you a happy life!
Cherielynn
King Bed With Sofa Bed
Stayed in Apr 2024
Family
33 review
4.2/5
Very Good
Posted on Jul 10, 2024
The check-in process was smooth and efficient, with friendly and helpful staff providing a warm welcome. The hotel's lobby and common areas are stylishly designed, creating a welcoming atmosphere for guests.the breakfast offer a variety of delicious meals.
Response from Property: 尊敬的客人,非常感謝您選擇成都象南里凱悦嘉軒酒店。我們非常高興聽到您對我們的讚賞,我們一直致力於為每位客人提供優質的住宿體驗,並確保環境舒適、服務周到。我們的團隊將繼續努力,為您提供更好的服務。我們希望您的下次入住能再次給您留下美好的回憶。再次感謝您的評價和支持,期待您再次蒞臨成都象南里凱悦嘉軒酒店。祝您生活愉快!
Guest User
Suite King Bed With Sofa Bed
Stayed in Oct 2024
Business travellers
9 review
5.0/5
Outstanding
Posted on Oct 22, 2024
Good location, spacey room, reasonable price
Response from Property: Dear guest, hello! Thank you for choosing to stay, every city will always have a reason to be missed, every hotel has their sweet and warm memories, I hope Xiaoxuan is the special one in your memories. Look forward to your frequent return to "Jia" see!
Petrsi
Two Twin Beds With Sofa Bed
Stayed in Apr 2023
Travel with friends
3 review
4.7/5
Amazing
Posted on Apr 9, 2023
Great hotel close to subway and wonderfull hotpot downstairs straight next to the hotel
Response from Property: Dear guests, thank you for choosing Hyatt Place Chengdu Pebble Walk.Thank you for taking time out of your busy schedule to share your stay experience with us. Your sharing can help more guests understand the hotel.The hotel is only a three-minute walk to Metro Line 5 and is easily accessible to all major urban destinations and transit stations.Around the hotel, there are Sichuan-style hot pot and skewered dishes, as well as relatively light food and many Western dishes.Look forward to seeing you again.
KayV17
Suite King Bed With Sofa Bed
Stayed in Apr 2023
Couples
3 review
4.7/5
Amazing
Posted on May 3, 2023
Very friendly and helpful staff with clean facilities and great breakfast. Very helpful and always smiling
Response from Property: Dear guest, thank you very much for your kind comments.Your appreciation gives the hotel great encouragement and is also the driving force for us to move forward. We will continue to be enthusiastic and committed to providing every guest with a welcome experience.The hotel is located in the high-tech zone Xiangnanli pedestrian street, subway Line 5 can be direct, the transportation is very convenient, is your business travel, leisure vacation ideal "home".Looking forward to your visit again!
DenisSh
King Bed With Sofa Bed
Stayed in Dec 2021
Family
80 review
5.0/5
Outstanding
Posted on Jan 2, 2022
Hotel in good location, shopping mall in 100 meter, a lot of restaurants, Starbucks. Driving to city centre 20 minutes. Very clean rooms, spacious bathrooms, good breakfast.
Response from Property: Dear guest, thank you for your valuable five-star praise. In order to actively respond to the call of the Hyatt Hotel Group, the hotel wholeheartedly creates a safe and worry-free stay environment for guests during COVID-19. Whether you are traveling, Hyatt always protects your safety and health. For this moment, every moment with heart. Looking forward to your next visiting, I wish good health, peace and happiness!
Guest User
Two Twin Beds With Sofa Bed
Stayed in Jul 2023
Family
3 review
5.0/5
Outstanding
Posted on Jul 19, 2023
Very good!
Response from Property: 尊敬的賓客,您好!非常感謝您對酒店的認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們真的是非常的感動,我們會繼續努力時刻準備着您隨時回來。
M89725413
King Bed With Sofa Bed
Stayed in Dec 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on Dec 21, 2024
Nice stay
Facilities: Hyatt brand standard configuration, it is the first choice for business trips and you can't go wrong
Sanitation: very clean
Service: The staff is responsible and enthusiastic
Breakfast is very rich and tastes good
Original TextTranslated by Google
Luoyangdaotianjin
Two Twin Beds With Sofa Bed
Stayed in Nov 2024
Business travellers
7 review
4.1/5
Very Good
Posted on Nov 21, 2024
The unique style of international brand hotels, no surprises, no major flaws. The front desk staff is good at bottom-line thinking, and will not check carefully whether there is breakfast, and will just say no, and you need to remind her to check carefully.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time out of your busy schedule to give us your valuable feedback and your real stay experience. Hyatt Group has been committed to the continuous training of employees in order to provide guests with authentic hospitality and create a wonderful and unforgettable stay experience for guests. We will continue to optimize our services and products to bring you a better experience and a more unforgettable stay. We sincerely invite you to come back again. Our team will be very happy to provide services to you again in the near future. I wish you a good life!
Guest User
King Bed With Sofa Bed
Stayed in Nov 2024
Other
1 review
5.0/5
Outstanding
Posted on Nov 13, 2024
Sunny and Yara at the front desk checked me in quickly and gave me a comprehensive introduction to the hotel facilities and popular attractions in Chengdu! The hotel is very comfortable, clean and convenient for transportation.
Original TextTranslated by Google
Response from Property: Dear guests, the hotel is located in Xiangnanli Pedestrian Street in the High-tech Zone. It is directly accessible from Metro Line 5. The transportation is very convenient. It is an ideal "home" for your business trip and leisure vacation. It is said that a clean living environment is the most basic need for a good life. It not only makes you feel good, but also makes you happy physically and mentally. Breakfast is made for you by selecting fresh ingredients that are environmentally friendly, natural, nutritionally balanced and traceable to their source. It will start your day full of energy. We look forward to seeing you again!
Guest User
Suite Two Twin Beds With Sofa Bed
Stayed in Nov 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Nov 13, 2024
The hotel has convenient transportation, which brings great convenience to our travel. The hotel has an elegant interior design and complete facilities. The gym, swimming pool and other leisure facilities are all available, allowing people to find a place to relax during the busy schedule. The room is spacious and bright, with excellent sound insulation.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time out of your busy schedule to give us your valuable feedback and your real stay experience. Hyatt Group has been committed to the continuous training of employees in order to provide guests with authentic hospitality and create a wonderful and unforgettable stay experience for guests. We sincerely invite you to come back again. Our team will be happy to serve you again in the near future. Wish you all the best!
Guest User
Two Twin Beds With Sofa Bed
Stayed in Nov 2024
Business travellers
10 review
4.8/5
Amazing
Posted on Nov 12, 2024
I used to stay at Marriott when I was on a business trip. This time, because I had a day of free time and it might be more convenient to travel by subway, I chose this Hyatt next to the subway.
It was already 11 o'clock in the evening when I checked in. The hotel manager called me the night before to confirm the room requirements, and sure enough, he still reserved a room on the same floor for me.
Let me talk about the disadvantages first: the room is average, and the electronic screen of the alarm clock in front of the bed in room 622 happened to be broken. The view outside the window is average, and parking requires the front desk to scan the code and drive out within 15 minutes. The location is very close to the subway station, and the lanes in and out of the hotel are too narrow, which will cause trouble for the car.
The highlight is the breakfast: there is salmon that I like to eat, my colleagues like Swiss ice cereal, and there are rich fruit categories; swimming and gym are still standard for 5-star hotels, but I didn't use them due to time.
Original TextTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您選擇成都象南里凱悦嘉軒酒店,並花費寶貴的時間分享您愉快的入住體驗,願我們熱情温暖的服務為您留下深刻的印象。酒店早餐是為您甄選環保、天然、營養均衡及源頭可溯的新鮮食材製成的。為您開啟元氣滿滿的一天,歡迎您及家人再來品嚐。我們秉持一貫的熱情服務,期待在不久的將來再次帶給您更優質的體驗。