Minya Hotel Reviews

Response from Property: 尊敬的賓客：​感謝您的認可！我們會持續做好客房維護與服務，期待再次為您服務，與您重逢！​成都明悦酒店

Response from Property: 尊敬的賓客，非常感謝您對我們酒店的認可！得知您對酒店的乾淨衞生、周邊豐富的美食以及美味的早點都感到滿意，我們由衷地開心。能為您帶來舒心的入住體驗，是我們最大的心願。我們會繼續努力，不斷提升服務質量，期待您的再次光臨。成都明悦酒店

Response from Property: Dear guest, we are very sorry that this stay did not meet your expectations and caused you a bad feeling. We are deeply sorry. We have carefully noted the issues you raised about location and facilities. Chengdu Minyue Hotel has always been committed to improving the guest experience. In the future, we will use your feedback as an important reference, invest more attention in facility maintenance and upgrades, and strengthen the optimization of surrounding route guidance to strive to provide guests with more convenient travel references. Thank you for your recognition of the hotel service and thank you for your frank suggestions, which are crucial to our improvement. Although this experience was not satisfactory, we still hope to have the opportunity to make up for the shortcomings. If you come to Chengdu again in the future, we look forward to giving us an opportunity to show our progress.

Response from Property: Dear guests: Thank you very much for choosing Chengdu Mingyue Hotel as your accommodation choice for this trip to Chengdu. Thank you for taking the time to share this pleasant stay experience. Your affirmation is the greatest motivation for our continuous improvement! We are sincerely happy to know that you are satisfied with the efficient processing speed and thoughtful room upgrade service of our front desk colleagues. Providing a clean and comfortable living environment for every guest is our basic principle. We are very glad that the spacious and tidy room and timely sanitation cleaning can bring you a comfortable feeling. The hotel has always been committed to creating a convenient travel experience for guests. We are also honored that the convenient transportation in the surrounding area can help you visit Chengdu. The late check-out request at the time of departure can provide convenience for your itinerary. It is our due service. Thank you for feeling our intentions. Thank you again for your recognition of the hotel. Chengdu Mingyue Hotel looks forward to your visit again. I wish you all the best in the future. Your next trip to Chengdu will still be wonderful! Chengdu Mingyue Hotel

Response from Property: Dear guest, thank you for sharing your detailed stay experience. Every word of affirmation is truly cherished and inspiring! The lobby is meticulously decorated with fresh flowers, striving to create a beautiful first impression with this exquisite and elegant environment. Your appreciation is the best reward for our dedication. The warm service of our staff is our unwavering commitment to service, and we are truly grateful that you felt this warmth. Clean, bright, and well-insulated rooms are the foundation of a comfortable stay. We are pleased to create a tranquil and relaxing space for you to relax. Our heated swimming pool and comprehensive fitness facilities are designed to meet your diverse travel needs and enrich your stay. Our hotel's prime location has always been a highlight of ours. Close to the subway and within walking distance of Yulin Road, you can easily explore the vibrant atmosphere and charm of Chengdu. Thank you again for your recognition. We will continue to polish every detail and look forward to serving you again in the future. We wish you a happy stay!

Response from Property: Dear guests, thank you very much for your recognition and praise of Chengdu Mingyue Hotel! We are honored to know that you are satisfied with the professional service of our staff, especially the hotel butler who contacted you in advance and followed up on your stay experience throughout. Providing intimate and thoughtful service to every guest is our original intention that we have always adhered to. The butler team will continue to uphold this intention to make every stay full of warmth. You mentioned that the guest rooms are spacious, quiet, comfortable and pleasant, the location is excellent and close to the subway station, and the complete gym and heated swimming pool facilities have brought you a good experience. We are very pleased. The improvement of these hardware facilities and the consideration of site selection are precisely to enable guests to feel convenient and comfortable during travel and rest. We will turn your affirmation into a driving force for continuous improvement, continue to improve service quality and facility experience, and look forward to creating an unforgettable stay for you again. Chengdu Mingyue Hotel

Response from Property: Dear guest: Hello! Thank you very much for choosing to stay at Chengdu Minyue Hotel and leaving us this review with a perfect experience! We are very pleased to see that you approve of the cleanliness, spaciousness and complete facilities of the room! We are especially happy that the sound insulation can give you a high-quality sleep experience, which is exactly our original intention to create a "resting haven" for our guests. The attentive response from the front desk to the room service is the service principle that all employees always adhere to. Your four words "responsive to every request" are the greatest affirmation for us. The hotel is located in a convenient location with a well-developed transportation network around it, allowing you to easily access attractions and business districts. This is the "city foothold" value we hope to provide to travelers. You recommend this convenient experience to friends who come to Chengdu, which is the warmest trust in us. Chengdu Minyue Hotel has always pursued "making every stay a surprise", and your satisfaction is our driving force. I look forward to continuing to write beautiful memories of your stay in Chengdu in the future. I wish you a smooth journey and always be happy! Chengdu Minyue Hotel

Response from Property: Dear guest, Hello! Thank you very much for choosing to stay at the Chengdu Minyah Hotel. We are delighted to have won you over with this experience! We are honored to learn that you highly praised the simple yet elegant décor in your room, the perfectly firm mattress, and the blackout curtains for a wonderful night's sleep – these details are the very details that go into creating a "cloud-based retreat" for our guests. Our staff proactively planned itineraries and presented panda-themed gifts, hoping to add a touch of Chengdu hospitality to your trip. Your appreciation reinforces our commitment to attentive service. The pristine heated swimming pool and the diverse breakfast menu (ranging from Sichuan snacks to Western dishes) reflect our commitment to quality hospitality. The entire staff is deeply encouraged by your "super satisfied" review of your stay – it's both a testament to our existing service and a driving force for continuous improvement. Chengdu Minyah Hotel is committed to making every guest feel at home, and we look forward to continuing to offer panda-like hospitality and creating a comfortable haven for every visit to Chengdu. I wish you a happy life and always be happy! Chengdu Mingyue Hotel

Response from Property: Dear guest, Hello! We are deeply sorry for the terrible stay you and your family had. We feel deeply guilty and remorseful for this experience. We have immediately notified the housekeeping and cleaning teams of the mosquito repellent and hygiene issues you reported. They are undergoing a thorough investigation and rectification: 1. **Mosquito Control**: Mosquito repellent is available in the room, which you can plug in and use. We will also immediately conduct professional mosquito control on all floors and strengthen window seal inspections. 2. **Sanitary Inspection**: We will conduct a deep cleaning and disinfection of each room to address minor issues such as blood stains on the walls, and strengthen our hygiene quality inspection process to prevent similar incidents from recurring. 3. **Service Improvement**: We will organize service awareness training for all staff, requiring the front desk and housekeeping teams to respond quickly and follow up on guest requests throughout the process. The long-term development of a hotel depends on the supervision and suggestions of every guest. Your criticism is an important driving force for our improvement. We hope to have the opportunity to provide you with excellent service again and make up for this regret. We once again sincerely apologize for the inconvenience caused to you and sincerely ask for your permission to correct our mistakes. We wish you and your family good health and a happy life! Chengdu Minyue Hotel

Response from Property: Dear guest, hello! Thank you very much for choosing Chengdu Minyue Hotel and taking the time to share such a heartwarming stay experience! We are honored by your recognition of our hotel's excellent location, attentive front desk service, rich breakfast, and spacious and comfortable rooms. We are constantly working to improve the facilities in our gym and restaurant, which will add convenience and quality to your trip. In the future, we will continue to uphold our original aspirations and pay close attention to details. We look forward to welcoming you again with even better service and creating unique and wonderful memories for you! Chengdu Minyue Hotel

Response from Property: 尊敬的賓客，感謝您對我們服務和房間衞生的認可，更感謝您的推薦！能為您提供貼心的服務和乾淨的入住環境，是我們最基本的追求，您的肯定讓我們備受鼓舞。我們會繼續保持這份用心，努力為每一位賓客打造滿意的住宿體驗，期待您的再次光臨，成都明悦酒店。

Response from Property: 尊敬的賓客：看到您説“非常棒的體驗哦，下次還會來”，我們心裏滿是歡喜與感動！您的滿意是成都明悦酒店前行的最大動力，能為您帶來愉快的入住體驗，是我們最珍視的收穫。我們已經開始期待您的下次光臨啦，會繼續用心做好每一個細節，等着給您帶來同樣精彩的體驗。成都明悦酒店隨時為您敞開大門！

Response from Property: 尊敬的賓客：看到您用滿屏的“不錯”表達對本次入住的認可，我們的團隊瞬間被這份熱情與肯定所感染，內心滿是欣喜與温暖！每一個“不錯”的背後，都是您對酒店服務、客房體驗、配套設施等方方面面的認可，也正是這份認可，讓我們所有的用心付出都有了最珍貴的意義。從客房的清潔舒適、前台的貼心服務，到酒店的位置便利與配套體驗，我們始終在細節處打磨，衹為讓您擁有舒心的旅途時光。您的多次肯定，不僅是對我們當下服務的最大鼓勵，更是我們未來持續優化、追求更好的動力源泉。未來若您再次到訪成都，我們滿心期待能繼續在成都明悦酒店迎接您，用更優質的體驗迴應您的喜愛，祝您生活愉快、萬事順意！成都明悦酒店

Response from Property: 尊敬的賓客： 非常感謝您願意分享這段特別的入住感受，您的細緻反饋讓我們倍感珍貴！起初您擔心酒店位置會影響城市遊覽，而最終發現我們距離最近地鐵站僅250米，能為您通過地鐵出行省下交通成本、帶來便捷，我們由衷地為這份“意外驚喜”感到開心——選址時我們便格外關注交通便利性，希望即便不在核心商圈，也能通過便捷的公共交通，讓您輕鬆探索成都的每一處精彩。 同時也特別留意到您提及孩子對泳池“玩樂”模式的期待，我們已將這份可愛的建議認真記錄下來。目前泳池的分道設計是為了兼顧不同賓客的需求，後續我們也會結合實際運營情況，探討是否能在特定時段增設更具互動性的“玩樂”場景，努力讓每一位小賓客都能在這裏收穫更多快樂。 更感謝您對酒店“豪華”品質的認可，這份肯定是我們打磨服務與環境的最大動力。我們熱切期盼未來能再次在成都明悦酒店迎接您和家人，繼續為你們的成都之旅增添温暖與便捷！ 成都明悦酒店