Atlantic Congress Hotel Essen

Atlantic Congress Hotel Essen Reviews

Atlantic Congress Hotel Essen

Messepl. 3, Essen, GermanyView Hotel Details
Atlantic Congress Hotel Essen
Atlantic Congress Hotel EssenAtlantic Congress Hotel EssenAtlantic Congress Hotel Essen
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Atlantic Congress Hotel Essen Guest Reviews

4.3/5
Very Good
53 review
Verified reviews
Location4.3
Amenities4.2
Service4.3
Cleanliness4.3
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All Reviews(53)
Positive reviews(48)
Reviews with photos/video(2)
Negative reviews(5)
Young Su
Deluxe Room with City View
Stayed in Jun 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Jun 19, 2024
깔끔하고 직원들이 친절합니다. 에센역에서 10분 정도 거리에 있으며, 주변 음식점까지 걸어서 이동이 가능합니다. 다음 출장에도 이곳에 머물 의향이 있습니다.
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Guest User
Deluxe Room with Park View
Stayed in Apr 2023
Business travellers
2 review
4.5/5
Great
Posted on May 16, 2023
環境:很好,就在展館旁邊,參展首選這裏。 設施:你以為應該有的這裏不一定有,比如一次性用品如牙膏牙刷拖鞋都是要問才會給你提供,還好我有自帶。 餐飲配套服務很一般,不如到外面吃。 後面是一個付費的公園園區,風景很美。 服務:酒店應有水準,沒什麼好吐槽。
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Mike
Deluxe Room with City View
Stayed in Dec 2023
Friends
1 review
4.7/5
Amazing
Posted on Jan 27, 2024
Sehr gutes Hotel. Freundliche bedienung und richtig gutes essen.
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Prange Markus
Deluxe Room with Park View
Stayed in Dec 2022
Other
1 review
5.0/5
Outstanding
Posted on Jan 2, 2023
Sehr nettes Personal. Sauberes Zimmer und super Frühstück
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Linyongquan
Junior Suite (Living)
Stayed in May 2023
Business travellers
14 review
5.0/5
Outstanding
Posted on May 13, 2023
離展覽館近很好
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Guest User
Stayed in Jan 2024
Other
0 review
1.0/5
Posted on Jan 18, 2024
I am deeply disappointed and outraged by the service I've received from Atlantic Congress Hotel. In an era where flexibility and customer satisfaction should be paramount, the hotel's rigid policies and lack of accommodation have caused nothing but frustration and concern. I had booked a stay at the hotel but due to unforeseen circumstances, I was unable to travel. It should have been a simple process to transfer my reservation to my friend, whom I was supposed to travel with, but the hotel refused to change the name on the reservation without first receiving full payment from my friend. This is simply unacceptable and incomprehensible that a hotel in 2024 operates with such archaic and inflexible methods. Having to pay twice for the same reservation is not only unreasonable, it's also a gross example of poor customer service. It seriously concerns me whether I will ever see my money again, now that it is already caught in the hotel's bureaucratic snare. I expected much more from an established hotel, especially in a time when technology and customer service should make such changes effortless. This has been an eye-opener for me, and I will think twice before ever considering booking with Atlantic Hotel again. I will also make sure to inform my acquaintances of this experience so they can avoid falling into the same trap.
Guest User
Stayed in Sep 2023
Business travellers
0 review
5.0/5
Outstanding
Posted on Sep 28, 2023
I had the pleasure of staying at a hotel that truly exceeded my expectations in every way. From the moment I arrived, welcoming smile from the receptionist, Pia, who set the tone for the entire experience. Pia's dedication to guest satisfaction was further highlighted when she promptly resolved a minor issue with my breakfast , showcasing the hotel's commitment to delivering top-notch service. the hotel's location was superb. It was conveniently situated in the heart of the city, making it easy to explore all the attractions and restaurants nearby. The breathtaking views from my room added an extra layer of charm to my stay, making it a truly unforgettable experience
Derek
Stayed in Sep 2023
Business travellers
3.0/5
Posted on Sep 6, 2023
I visit Essen annually and this is my 7th stay at the Atlantic as it is supposed to be the best hotel in Essen, well Essen needs to do better. Hotel décor is tired and need of a major uplift. The pillows were excruciating uncomfortable - like sleeping on two air filled rocks. The TV in room is a first generation flatscreen that is small and I am pretty sure the range of channels reduced from my last stay (for a business hotel, some English options please). Positives continue to be location next to the Grugapark which is great for morning run (when the gates are open and can enter for free) and near Rüttenscheid‎ which is where all best places to eat are. The breakfast buffet is very good. Staff still excellent, especially Thomas in the bar who was very friendly and attentive.
Leroy
Stayed in Aug 2023
Couples
5.0/5
Outstanding
Posted on Aug 14, 2023
Staff were very helpful, when we arrived 10:00 we were given our room without having to wait as in other hotel’s until 15:00 to check in. The hotel was clean and staff were very accommodating.
Guest User
Stayed in Jun 2023
Business travellers
0 review
4.0/5
Very Good
Posted on Jun 15, 2023
In terms of logistics for Essen exhibition center is really a top choice Clean and wide rooms, fully equipped Good quality restaurant, we had 2 meals with self-service buffet, and we really enjoyed Receptionist and waiters kind and professional Relax area with spa and fitness room well maintained Rate was very high, about 250euro per night, but services and logistic will bring me back
Desmond
Stayed in May 2023
Couples
5.0/5
Outstanding
Posted on May 29, 2023
Never seen so many cigarette stubs at the entrance to the hotel in all my life.
Guest User
Stayed in Jan 2023
Other
0 review
4.0/5
Very Good
Posted on Jan 31, 2023
Ideal locations for Essen Messe. Walking distance to the Messe with facilitated transports. Very comfortable rooms with pristine cleaning service. Excellent breakfast and overall staff service.
Guest User
Stayed in Jan 2023
Couples
0 review
3.0/5
Posted on Jan 31, 2023
Reception: friendly and professional Room: nicely furnished, clean with all necessary equipment Bathroom: clean and fully operational Wellness: very nice sauna and fitness area Parking: spacious and sufficient parking lots Breakfast: good variety of food, unfortunately large parts of the breakfast restaurant so only the not so nice seats were available for "normal guests"
Guest User
Stayed in Jan 2023
Other
0 review
5.0/5
Outstanding
Posted on Jan 31, 2023
Surprisingly comfortable for a Fair hotel. Friendly, helpful staff. fantastic breakfast. comfortable rooms. Minus point for broken hand shower and no room service (had to pick up food myself from reception!) All in all an excellent hotel. Would book again.
Response from Property: Dear Patricia Thank you so much for your review and the 5 points out of 5. We are often mentioned as the "fair hotel" of Essen but we are happy to welcome all guests, weather on business or leisure travel as the property is located in Essen-Rüttenscheid: in 5 minutes walking distance you find the "RÜ", where most of the great restaurants and bars of Essen are located. Right behind the hotel the "Grugapark" is located - a 65ha park site where you can enjoy a great day or evening. We are sorry for the broken hand shower - I hope our technical team could fix this issue right away? Unfortunately, due to the actual situation, we are unable to offer room service in the evenings. Feel free to order a delivery service to the hotel. Beside this we are very happy that you had a comfortable stay at the ATLANTIC Essen and we would be happy to welcome you again very soon. With kind regards, Ulrich Schreiber - Director of Sales & Marketing.
Guest User
Stayed in Jan 2023
Other
0 review
5.0/5
Outstanding
Posted on Jan 31, 2023
We had the Easter Sunday brunch/breakfast ("perfect day)" here with our family. We were 10 persons. My husband and I also stayed at the hotel für 2 nights. I'd like to point out the outstanding performance of the staff. Although it was really busy during the easter breakfast they kept smiling and moved quickly and effectively! Really GOOD JOB! The breakfast buffet was huge, tasty and they looked after it (filling up, cleaning etc). The room was nice with good mattress and lovely shower (walk in with modern design). Also coffee/tea making facilities at the room - great! The next morning we also had a nice chat with the waiter who seemed to love his job there - everyone was so hospitable. Would recommend the perfect day-breakfast and the stay. PS If you like parks and walks - the beautiful Gruga park is only steps away!
Response from Property: Dear Mirjam Thank you so much for your feedback - I will be happy to share it with our entire team. We are so happy that you had a great sunday breakfast and a comfortable stay. We hope to welcome you again very soon! With kind regards, Ulrich Schreiber - Director of Sales & Marketing