Q Hotel Grand Cru Gdańsk Reviews

Response from Property: Thank you for sharing your feedback regarding your recent stay at our hotel. We truly value your input as it helps us enhance our services and guest experiences. We regret to hear that your stay with us did not meet your expectations. Your comfort and satisfaction are our top priorities, and we apologize for any inconveniences you encountered. We would like to address the issues you mentioned, particularly regarding the air conditioning. Our team is available around the clock to promptly respond to any reported concerns, and we appreciate you bringing this to our attention. It's worth noting that unusual weather conditions, such as exceptionally high humidity, can occasionally affect the performance of our air conditioning system. We will certainly explore ways to improve its efficiency under such circumstances. Additionally, we want to clarify that our hotel employs a 24/7 team dedicated to maintaining a high standard of cleanliness and comfort in all our rooms. Any reported issues, such as missing bed slats or malfunctioning fridges, are typically addressed swiftly by our staff. We encourage our guests to reach out to our team during their stay so that we can promptly resolve any concerns to ensure a pleasant stay. Regarding your feedback on the cleanliness of the restroom, we take this matter seriously. We will conduct a thorough investigation to identify any areas that may need improvement to prevent similar incidents in the future. Furthermore, we are sorry to hear about your experience with the additional beds in our rooms. We understand the importance of a good night's sleep, and our foldable or rollaway beds are designed to provide comfort. We will ensure that these beds are regularly inspected and maintained to prevent any wear and tear issues. We appreciate your suggestions about possible solutions to guest concerns. Our aim is to ensure our guests' comfort and satisfaction, and we will continue to explore ways to achieve this goal. Lastly, we want to clarify that we take the issue of bed bugs very seriously. Our hotel maintains a rigorous pest control program, and we can assure you that we have not received any other reports or identified any issues with bed bugs in our rooms. The safety and well-being of our guests are paramount, and we regularly inspect and treat our rooms to prevent any such occurrences. Once again, we apologize that your recent stay did not meet your expectations. We sincerely hope that you will consider staying with us again in the future, allowing us the opportunity to provide you with an improved experience. Warm regards,

Response from Property: Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We value all guest feedback as it helps us improve our services and accommodations. We are deeply concerned to read about your experience, particularly regarding the issue you mentioned. We want to assure you that we take the matter of pests very seriously and have a comprehensive pest control program in place. It is important to note that no guests, either before or after your stay, have reported any such issues related to pests. We have never encountered any cases of bed bugs in our rooms, and our dedicated housekeeping team maintains a rigorous cleaning and inspection routine to ensure the comfort and well-being of our guests. We want to emphasize that, in the unlikely event of encountering a pest issue, our immediate action would involve thorough inspection, appropriate treatment, and the disposal of affected items such as mattresses. However, we have not identified any signs of bed bugs or other pests in your room or elsewhere in our hotel. We encourage our guests to report any concerns during their stay, as this allows us to address them promptly and ensure a comfortable experience. If you had brought up the issue during your stay or at check-out, we could have conducted a thorough inspection of your room to address any concerns you had regarding pests. We sincerely regret any inconveniences you experienced during your stay, and we would like to assure you that we remain committed to providing a clean, comfortable, and pest-free environment for our guests. Once again, we apologize for any discomfort you may have faced and appreciate your feedback as we continually work to enhance our guests' experiences. If you have any further questions or concerns, please feel free to reach out to us directly. Best regards,

Response from Property: Dear Orson82, Thank you for sharing your feedback with us. We are delighted to hear that you had a positive experience during your business stay at our hotel. It's wonderful to know that you appreciated our great location, cleanliness, spacious rooms, and the availability of amenities such as the sauna and gym. We strive to provide our guests with a comfortable and convenient experience, and we are pleased to hear that we succeeded in doing so during your stay. We hope to have the pleasure of welcoming you back on your next visit to the area. Best regards,

Response from Property: Thank you for taking the time to share your positive feedback about your stay at our hotel. We are delighted to hear that you enjoyed your experience and found our hotel to be clean, quiet, and well-located for exploring Gdansk. We appreciate your recommendation and are pleased that you found our rooms spacious and equipped with all the necessary amenities. Additionally, it's great to know that you found the nearby parking convenient and affordable. We hope to have the pleasure of welcoming you back in the future. If you have any further comments or suggestions, please feel free to share them. Your feedback helps us continually improve our services. Warm regards,

Response from Property: Dear Mr. Andrew Mc Simpson, Thank you for choosing our hotel once again and for taking the time to share your positive experience. We are delighted to hear that you and your girlfriend enjoyed your recent 4-day stay with us. It is wonderful to know that you found our rooms to be clean, modern, spacious, and comfortable. We take great pride in providing a comfortable and welcoming environment for our guests. Your continued support means a lot to us, and we look forward to welcoming you back for future stays. Should you have any special requests or inquiries, please do not hesitate to reach out to us. We are committed to ensuring your next visit surpasses your expectations. Thank you for your kind recommendation, and we wish you all the best. Warm regards, QTeam

Response from Property: Dear Ena M, Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you enjoyed our great breakfast with a wide variety of options and found our staff to be friendly. It's wonderful that you had a comfortable sleep, although we apologize if the size of the beds did not fully meet your expectations. We're glad you appreciated the central location of our hotel and enjoyed the nearby restaurants. It's great to hear that you had a balcony and that it added to your overall experience. Thank you again for your positive review, and we hope to welcome you back in the future for another great stay. Best regards, The QTeam

Response from Property: Dear bigal690, Thank you for choosing our hotel during your trip to Gdansk in March 2023. We are thrilled to hear that you had a fabulous stay with us and that our excellent location, superb breakfast, and great value for money exceeded your expectations. Our team takes pride in providing exceptional service and maintaining a clean and comfortable environment for our guests, and we are glad to hear that our efforts have not gone unnoticed. We are also pleased to know that you enjoyed the nearby attractions and restaurants along the riverside. Thank you for taking the time to share your feedback with us, and we look forward to welcoming you back to our hotel in the future. Best regards, QTeam

Response from Property: Dear Vacation29542614052, Thank you for taking the time to provide us with feedback on your recent stay with us. We are sorry to hear that your experience did not meet your expectations. We apologize for the inconvenience caused by the housekeeping issue and will make sure to address this with our team to ensure it does not happen again in the future. We appreciate your feedback regarding the service levels, and we will use this information to improve our operations and staffing. We hope that you will consider staying with us again in the future, and we will do our best to exceed your expectations. Best regards, QTeam

Response from Property: Dear Gary, Thank you for choosing to stay with us and for taking the time to provide us with your positive feedback. We are thrilled to hear that you enjoyed your stay and found our hotel to be excellent. We are delighted that our prime location, just a stone's throw away from the Motlawa River waterfront, the WW2 Museum, and the Old Town, suited your needs. It's fantastic to know that you enjoyed our breakfast and found our rooms to be spacious and comfortable. We take pride in our staff's friendliness, attentiveness, and helpfulness, and we are glad that they could make your stay even more enjoyable. We're also happy to hear that you took advantage of our sauna and fitness room. Thank you once again for your review. It was a pleasure to have you as our guest, and we look forward to welcoming you back in the future. Best regards,