Guest User
March 27, 2022
We found the villa not quite justified in terms of value for money. If you play in this 5* price range, everything has to be right. With us, everything went wrong from the booking in 2020 via Villa-Finders. Our trip was canceled due to Covid, but they didn’t want to refund us the money, instead we received a 2-year voucher, which was definitely tight due to Corona, Mauritius was tight for almost a year and a trip to that effect was not possible. Arrived at the villa, we were sent to the wrong address, there are Oasis 1 and 2. A bit apart from each other. We were received very friendly, the process was explained to us, when the housemaid, the gardener and the pool boy came. A bail of Rs 20,000 had to be paid. I was asked to sign a note on the inventory of the villa, small print and without an employee going through everything with me.... When everyone had left, we took a closer look at the villa and noticed the first defects. The save was completely defective, the door of the villa could not be locked and the dishwasher was also defective. In addition, the WiFi didn't work at all... The door was repaired first, but the WiFi remained bad, basically the reception in the villa is also bad with LTE. Two days later there was a new dishwasher. The save remained defective. Such defects are not acceptable in this price range, the staff should have checked everything in advance. Unfortunately, nobody told us that when the pool boy comes, you shouldn't use the pool for 3 hours. If you're not in the villa that day, you don't know when the pool boy was there... And then our 2.5-year-old son had an allergic reaction. The pool boy told us that on the last day, great. In addition, he only really cleaned up the dirt that day, the maid had personally taken care of it. Kudos also to the maid, she was very professional, friendly and reliable. I would book the villa again just because of her. What also bothered me was that before Corona, breakfast was included and this was deleted, or that it costs 8 € pp additionally. We also had to buy toilet paper (2 rolls were provided) ourselves. I found that a bit ridiculous... Nevertheless, we had a good time in the accommodation, felt comfortable and it looks as beautiful as in the pictures. Access to the "la Plage" beach club is also good, but reserve a lounger here in good time (if you want shade).
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