City of Manila Hotels with balcony

I recently stayed at City Garden Suites and would like to share both a commendation and some constructive feedback regarding my experience. First, I would like to highly commend Ms. Zsan for her outstanding service. After being assigned to a room that, while clean, had an unpleasant odor, I approached the front desk again for assistance. Ms. Zsan handled the situation with genuine care and professionalism. She went beyond simply checking the system—she actively coordinated with housekeeping via radio to personally verify room availability. Her initiative, attentiveness, and willingness to help truly define excellent customer service. She made us feel heard and valued, and her dedication reflects the kind of frontline service that leaves a lasting positive impression. On the other hand, I would like to offer constructive feedback regarding my experience with Ms. Acel. As a guest, first impressions matter, and my initial interaction with her during check-in was not very reassuring. When I inquired about the possibility of being assigned to a newly renovated room, I was informed that none were available, without much effort to further check or explore options. This gave me the impression that my request was not fully considered. The following day, when I needed to extend my stay, I spoke with her over the phone and requested an update regarding my concern, emphasizing the urgency as I needed to secure the current room rate online. However, after waiting for around 30 minutes without any callback, I had to follow up myself. During the follow-up, she asked for details I had already communicated earlier, which made it seem like the information was not properly noted or attended to. On the third day, I needed to extend my booking again. To avoid the same experience, I went directly to the front desk. Unfortunately, she was again the one available. Despite my previous experience, I still chose to give her another chance, hoping for a better interaction. However, the experience remained the same. Because of this, instead of extending my stay further, I decided to transfer to another hotel. I hope this feedback is received constructively. Frontline staff play a crucial role in shaping the overall guest experience. While Ms. Zsan demonstrated exceptional service and professionalism, there is an opportunity for improvement in consistency, attentiveness, and proactive assistance. With the right focus on these areas, guest satisfaction can be greatly enhanced.

The location is good. The staffs are nice. The place is clean as well. However, I wish they’s spray the room with some kind of air freshener as well. The room smelled like a person’s sweat when you open the door. Good thing I brought a perfume with me to hang in.

Thank you again for this stay. We always choose Tropicana, and once again, we were completely satisfied with everything: the staff's service, the facilities (especially the pool), and the delicious breakfast.

”We had a wonderful stay at this hotel. The room was clean, comfortable, and well-maintained. The staff were friendly, professional, and always willing to help. The location is very convenient, with easy access to restaurants, shopping centers, and tourist attractions. We felt safe and welcomed throughout our stay. Great value for money, and we would definitely stay here again. Highly recommended!”

The hotel has a great location, and the staff were friendly. However, I was disappointed to find a cockroach in the room. I hope the hotel improves its cleanliness and pest control, as it would make the stay much more enjoyable.

My stay at Lido de Paris Hotel in Manila was a mix of convenience and areas that could use improvement. The location is definitely one of its strongest points — it’s close to major spots in Manila, making it easy to get around. The lobby and common areas have a classic, slightly vintage feel, which adds character. The room itself was decent, though it could benefit from some updates. The bed was comfortable enough for a short stay, but certain amenities felt a bit dated. Cleanliness was acceptable, though not exceptional. Staff were generally polite and helpful, especially at check‑in. One thing to note is that the surrounding area can be busy and noisy, especially at night, so it may not be ideal for light sleepers. Still, for travelers looking for an affordable stay in a central location, the hotel offers reasonable value.

So, i came to manila alone. Hoping to have a good time. Spent 28 days in this hotel and explored the surronunding areas. By the end of the trip i met my babae and we where having a good time. Long story short... the hotel was well worth the money, as the view was great and my girl got pregnant. So, its a lucky room i guess too. You pay for all the amenaties. That was one down point but other than that it was fine and i had good nights/late night fun.. come and try it for yourself.

Tglhe place is suit for solo and or families.It has a better location also since i book it to secure my appointment without delays. Im happy to book again.☺️

I booked a fan room and checked in at 2 PM. The staff asked if I wanted to pay extra to upgrade to an air-conditioned room. Only after they showed me the rooms did I understand why. The fan rooms face west and get blasted by the afternoon sun, while the air-conditioned rooms are situated where they don't get direct sunlight. This comparison pretty much forces you to pay for the upgrade, as the fan simply can't compete with that intense heat. It feels like this is their business strategy, a veiled way to charge more, especially since other places offer AC rooms at this price point.

The place was so good and you’ll be relaxed by the beautiful view of manila bay and the city lights especially at night. The room was clean and it has lot of appliances (except for induction cooker i gues not allowed to cook cause they have smoke detector) aside from that you’ll love the fact that it has a lot of activities you’ll not gonna bored. I really enjoyed staying here for 2 days and honestly i don’t wanna go home i want to live here. jkxx🫶🏻