Anonymous User
April 13, 2025
A bad hotel experience
First, when I entered the lobby, I saw the front desk staff sitting and playing with their mobile phones. I went to them and responded for a while before they got up to check in.
Then I entered the room. The hygiene was really worrying. Not to mention the stains on the walls and windowsills, there were urine stains on the toilet, and there were obvious hairs on the sink and bed. I wondered if no one cleaned the hotel?
When I turned on the faucet to wash my hands, the water first cooled me and then scalded me. During this process, I did not adjust the faucet. It seems that the hot water in the comments is really hot and cold. I can't imagine what would happen if a child was scalded.
Finally, I went out to find the hotel to report the situation. I asked the staff and they said that the few people standing in the lobby were not the front desk manager. The front desk manager was in the office. Please, do I have to knock on the door of the office if I encounter troubles? This is the first time I have encountered a hotel where I can't see the front desk manager in the lobby
Because this hotel is disappointing to the city of Harbin, the facilities are relatively complete in general, but it can be seen that it is a hotel with very chaotic management. The most basic hygiene and service are not done well. The manager is also very arrogant. The room manager does not check the room, and the front desk manager sits in the office.
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