Baishan Hotels with Wifi

When I arrived at this hotel early in the morning, I actually felt puzzled, wondering if all the surrounding shops and other hotels were closed. It seemed that not only was it not the peak tourist season, but the economic situation might also be unfavorable, which likely explained it. Since I arrived at the hotel too early, no rooms were ready yet. So, I left my luggage with the hotel first and set out for a tour of the western course of Mount Baekdu. When I returned, my luggage had already been placed in the room assigned to me. The condition of the room was impeccably clean. When I woke up in the morning and opened the curtains, the bright sunlight streaming into the room made me feel incredibly refreshed. I went down to the lobby for breakfast, and the hotel owner personally set the table. The food was exceptionally neat and delicious. Moreover, the owner spoke better English than anyone else at other hotels, which was a great help. It was a clean, cozy, and comfortable hotel to stay in. The only drawback was the lack of an elevator, but carrying luggage up one floor shouldn’t be a problem for most people. And considering that the hotel is right across from the western tourism center of Mount Baekdu, its location more than makes up for the inconvenience of not having an elevator. 我一大早到达这家酒店时，其实心里有些疑惑，感觉周围的商店和其他酒店好像都没营业。这可能不仅是因为现在不是旅游旺季，经济不景气也可能是一个原因。 由于我到酒店太早，房间还没整理好，所以我先将行李寄存在酒店，然后出发去长白山西坡景区游览。 回来时，我的行李已经放在分配好的房间里了。 房间干净得无可挑剔。早上醒来拉开窗帘，明媚的阳光照进房间，心情格外舒畅。 下楼到大厅吃早餐时，酒店老板亲自为我摆桌，食物非常整洁美味。 而且，老板的英语比其它任何酒店的员工都好，这给了我很大帮助。 这是一家干净、舒适、温馨的酒店。 唯一的缺点是没有电梯，但提着行李只上一层楼对大多数人来说应该不是问题。考虑到酒店正对着长白山西坡旅游中心，其优越的地理位置完全足以弥补没有电梯的不便。

1. Pick-up and drop-off service is available, which is super convenient! 2. The bunk beds were my kids' favorite! They said they want to come back to this hotel specifically because of them next time. 3. The sofa by the window spans the entire length of the room, so we could neatly line up all our clothes, which was incredibly handy. 4. The front desk staff and butler were incredibly responsive and accommodating. 100 points! 5. Perhaps because of the bunk beds, I noticed there were always two cleaning staff members, which is a big plus. 6. The evening activities were fantastic every day. After skiing, we'd soak in the hot springs, and right after dinner, we'd catch the iron flower show. The iron flowers were even more beautiful than fireworks. 7. The instructor was excellent. My 6-year-old was able to ski on their own after just two hours of one-on-one lessons. Overall, we were extremely satisfied with our trip to Changbai Mountain. We'll definitely be back next year!

This time, I stayed in a suite at the Wanda Jin Changbaishan Resort. The room was spacious and bright, with complete and clean facilities, making for a very comfortable stay. The hotel's location is excellent, very close to the resort's commercial street and the Zhenxi Ski Run, making it very convenient for getting around and sightseeing. The staff were enthusiastic and attentive, providing detailed and thoughtful service. The surrounding forest scenery is pleasant, and the air is fresh, making it very suitable for a relaxing family vacation with children. My kids even fell in love with the free KTV~

After the Mid-Autumn Festival here, the moon cakes were very sweet, and I saw the fireworks, and the surrounding scenery was beautiful. I brought my parents to live for 3 days and the whole family was very satisfied! In the homestay, quiet in the middle of noisy, there is a small yard at the door, and a small vegetable garden planted by the boss himself. It is very warm and clean. My parents can drink tea and sunbathe there every morning. The boss was very patient and helped us plan a slow tour route that was not in a hurry. The location was simply excellent and it was very close to our attractions. The room is quiet, the layout is warm and distinctive, the furniture in the comfortable room is not sharp corners, the hot water is stable for 24 hours, and the water temperature is also suitable for elders. The hygiene is done carefully, and there is no dust in the depths of the wardrobe. My parents said that it is more comfortable than living at home! No matter the facilities, sanitation, environment, and service are impeccable in all aspects, it is simply the best choice for travel!

Before I list all the issues encountered during this trip, I'd like to commend the following staff members (whose full names I unfortunately don't know): Butler Xiao Song, Duty Manager Xiao Gao on August 6th, and Duty Manager Xiao Wang on August 7th. I was satisfied with their service attitude and efficiency; my dissatisfaction lies with the hotel's management and some other personnel. Below, I will truthfully recount my experience: 1. **Check-in on August 5th**: We checked into the hotel before 3 PM. Out of three rooms, only one twin room was ready. We went for dinner and returned around 4:30 PM, only to be told another room was still not ready! After urging, it was cleaned within 20 minutes, allowing everyone to finally check in. 2. **Incident on August 6th**: After returning from an outing, my wife slipped and slightly twisted her ankle in the room. The reason was a large amount of water on the floor (photos will be attached), clearly left after cleaning and not dried promptly. Upon immediate complaint, the duty manager arranged an upgrade to a suite (a serious issue, but the solution was acceptable). 3. **The Most Serious Issue**: Around 8 PM on the evening of the 6th, the air conditioning in the suite felt ineffective. Maintenance was called, and we were told the AC was fine, just that the room was large and it would cool down eventually. By 10:30 PM, it was still ineffective. When we requested another check, we were informed that the AC in this room (3052) was indeed faulty! It couldn't be repaired that day! Given how late it was, I only asked the duty manager to quickly arrange another problem-free room so we could rest, and I didn't pursue further complaints. Since I don't know the name of this maintenance worker, I can't name him, but his behavior was appalling! The hotel should bear full responsibility for this. I'd also like to state that I am a Marriott Platinum Elite member and usually enjoy staying at Marriott brand hotels. However, due to the points mentioned above, my experience this stay was extremely poor! This is not the service standard or staff quality expected from a five-star hotel! For all these issues, I reserve the right to continue complaining and seek compensation. I urge both Trip.com and Marriott Group to take these issues seriously and provide timely feedback!

Holiday Inn Express is located within the Mida Resort! The resort has three star-rated hotels. The restaurants are high-end and elegant, and the hotel facilities are also comprehensive, such as the gym and laundry room. Staying here also offers many free activities for us to experience, which the children loved. There's no need to book activities in advance, just show up. Butler Yueyuan is efficient and provides heartfelt service.

We booked a two-bedroom suite for two adults and two children, which was very convenient. We could even play in the living room at night. Breakfast at North Shore Restaurant, just left of the hotel lobby entrance, was also quite good. The butler service throughout our stay was generally satisfactory, however, we weren't informed in a timely manner that the slide facility was closed for maintenance. This led to us climbing for over half an hour with our kids to the slide's starting point early in the morning, only to be told it wasn't open yet – talk about despair… They later compensated us with slide passes, but these didn't include priority access to skip the lines, neither at the top nor the bottom! They also misled us into believing the ride line would be faster than the cable car line at the bottom. In reality, the cable car took 45 minutes, but we waited an hour and a half for the slide on the mountain, right in the middle of the day. We were exhausted and starving, feeling like we were on the verge of heatstroke. If we had known about such long queues, we would have rather foregone the slide passes than wait in line. We had four hours; couldn't we have done something better with our time?! We traveled all this way to the resort just to queue… Later, the manager offered us afternoon tea and buffet passes, and while their attitude was sincere, our overall good mood for the trip was significantly dampened. What was supposed to be a relaxing day at the hotel on our last day turned out to be the most exhausting. Sigh…

Changbaishan Airport shuttle service (shared ride, not private): There's so much to do in the town, the kids loved the hot springs, the scenery is beautiful, and the amusement park is also a lot of fun. Getting to the West Slope from the hotel is also very convenient; you can just take a taxi to the Baixi Distribution Center.

I was very satisfied with the hotel staff's service! The duty manager sent a list of benefits and a pick-up reminder before check-in, which was great. Early August was incredibly busy, with many families traveling with children. We arrived at 3:30 PM, and the room wasn't ready yet, so they offered afternoon tea, which was quite lovely. We checked in at 4:00 PM. The room facilities felt a bit dated, but it didn't really bother us. It was perfectly fine for a stay. One excellent point was the breakfast operation. Even though it was quite crowded, staff seated guests and took orders. Items like omelets and noodles could be ordered and delivered to the table, avoiding queues and congestion. This was really good and showed a great optimization mindset! Daily housekeeping and ice bucket delivery were also prompt! Overall, I'd probably stay here again.

Escaping the summer heat, I came to Changbaishan Yuehua Hotel. The lush greenery in the park and fresh air made for a pleasant stay, and the room was cool and well-ventilated. I have to commend Manager David for his attentive and kind service. He handled all my requests, from luggage to shuttle services and hot spring inquiries, perfectly. The experience was top-notch!