Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Aug 21, 2026|Superior Queen Room
Guest UserThe room was spacious with a separate shower and toilet. Although it's not far from Qilou Old Street, it was a bit inconvenient due to the occasional rain and traveling with a child. Haikou People's Park is right downstairs. After finishing 'laoba cha' (a local tea), we went into the park to stroll around and were surprised to see so many locals exercising and relaxing there; it was really lively.
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Price per night from:MYR 185
Posted on May 13, 2026
Ad3lin3I stayed at Novotel Haikou West Coast for 6d5n. There are a few ways to travel from Haikou Meilan Airport to the hotel.
The most convenient option is definitely taking Didi. The ride usually takes around 40–50 minutes depending on traffic, and the total fare is approximately RMB 70+.
Another option is taking the railway. You would first need to buy a railway ticket to Haikou Railway Station, which costs around RMB 10 and wait for the departure time. After arriving at Haikou Railway Station, you will have to take Didi to the hotel for around RMB 15.
There are also buses available, although I did not personally try this option during my trip.
The hotel provides free laundry facilities including washing machines, dryers, detergent, and even disinfectant for laundry use. Everything worked properly and the dryer actually dried the clothes well, which was very convenient for travellers.
The room was spacious and comfortable. The pillow and bed were cozy, the air-conditioning worked very well, and the room felt warm and relaxing. Daily housekeeping replenished 2 bottles of mineral water and 3 complimentary beverages (sparkling water, Coke, and milk), which was a nice touch.
The staff were also accommodating. They allowed me to extend my checkout by 2 hours, which normal check out timing is at 12pm. (additional late checkout charges at rmb40/hr).
I am staying at level 4 (total there are 5 levels). I was lucky enough to get a room on the same floor as the gym and laundry area, which made everything very convenient.
In terms of location, I think it depends on the purpose of your stay. If your main plan is visiting attractions in the city area every day, this may not be the most convenient option as travelling usually takes around 30–40 minutes by car and each trip can cost around RMB 30+ – 40+ depending on traffic.
However, if you are looking for a relaxing hotel stay near the west coast area, this hotel is actually a very good choice.
One thing to note is that there are not many eateries nearby. The nearest convenient shopping mall area is called Yuanda (well known one), where you can find restaurants, supermarkets, and snacks. You can take didi there at Rmb 5 to 10 or you can walk there also, but I dont suggest.
The only downside for me was that I occasionally noticed cigarette smoke smell in some common areas, and there was a slight dried seafood/damp smell when I return to my room after a day, which may be related to the coastal location but there is a ventilation in the room .
Overall, I had a pleasant stay at this hotel.
*Sorry for the photo quality. I only recorded videos of the room during my stay, so these are screenshots taken from the videos.
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Price per night from:MYR 157
Posted on Sep 6, 2026|Luxury Room,1 King Bed,City View
Guest UserMy family and I had a great stay at the Sofitel Haikou this time. The room was spotlessly clean, and the bed was very comfortable. We contacted the front desk in advance, and the lady there made sure all the extra items we requested were ready. The high-altitude infinity pool offers a stunning view of Haikou Bay in the evening. It's also very close to Wanlu Garden and The MixC. The breakfast had a wide variety of options. Overall, we had a pleasant stay and will definitely come back again.
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Price per night from:MYR 303
Posted on Aug 11, 2026|Comfy Queen Room
Guest UserThe hotel is in an excellent location, right by Qilou Old Street, making it very convenient for transportation. It's quiet despite being in a bustling area. The room was newly renovated, very clean, and well-equipped. The front desk even upgraded my room for free during my stay. It was a great experience.
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Price per night from:MYR 39
Posted on Jan 2, 2026|Cozy Room (twin Bed)
Guest User
Facilities: The hotel is very new and has all the necessary amenities. There's a washing machine, gym, and restaurant. The environment is excellent, tastefully decorated in a vintage and Nanyang style. The bedding is very comfortable; the mattress is just right, not too soft or too hard. Each bed comes with two types of pillows, so guests who prefer either soft or firm pillows will find one that suits them – that's a huge plus! The 4th-floor restaurant also serves great food, making it possible to spend the entire day at the hotel without needing to go out.
Cleanliness: All tables in the room, including those in the bathroom, were very clean.
Service: The front desk staff wasn't overly enthusiastic, but they did handle everything I needed them to, so it was fine. The airport transfer driver was nice and quite chatty.
Airport pick-up/drop-off service: Having the airport transfer service was truly hassle-free, and the vehicles provided were new and comfortable.
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Price per night from:MYR 148
Posted on Aug 18, 2026|Grande King Room
Guest UserThis was my first time staying at this hotel. It exceeded my expectations. The pictures of the rooms on trip.com did not look that great but once I opened the door to my room I realised the rooms were very nice, spacious, clean and the bed was incredibly comfortable. We received great service from Beth in reception ( checked us in very quickly, her English was great) and Eric in the dining area who made our stay delightful.
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Price per night from:MYR 240
Posted on Jul 10, 2026
YouyouyouyouThis hotel is one of the few with hot springs in the city center. It's an older property, which is why it has the hot springs, so some facilities are a bit dated, but it's very well-managed. The air conditioning was on in the room constantly, so there was no musty smell.
The bedding was good and clean. The mattress was comfortable, just the right firmness.
I have to commend the front desk staff during check-in. They lent me an umbrella even before I had completed my booking, which really touched me with their trust. During check-out, a young lady told me to buy my airport shuttle ticket from a machine (later, an older staff member saw my booking and gave me a shuttle ticket). It seems their training could be improved in this area.
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Price per night from:MYR 84
Posted on Aug 30, 2026|Garden Room (King Bed)
45guoxiaoyeThe environment is beautiful and comfortable, with great views. The front desk staff, Xiao Gui, even helped us upgrade our room, which we really appreciate. The facilities here are comprehensive, including hot springs and a swimming pool. The pool is divided into adult and children's sections, which is a big plus. Kids can really spend a whole day playing in the pool, and the children's center even offers free sand toys for borrowing, which is quite thoughtful.
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Price per night from:MYR 313
Posted on Sep 4, 2026|Twin Guest Room
jetsunwA thoroughly satisfying stay!
The overall environment was comfortable and relaxing, with spacious areas perfect for both resting and unwinding. The hotel's personal butler provided one-on-one service, handling everything efficiently and meticulously. Many requests were anticipated and arranged without much explanation. The housekeeping auntie was also very attentive, ensuring the room was spotless and tidy. Breakfast was rich and delicious, featuring both local specialties and classic Western options. It was a truly delightful experience.
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Price per night from:MYR 265
Posted on Mar 13, 2026
Guest User
This was my third stay with this brand. The room was decent, though the bathroom had a slight odor. My elderly family member was staying in a separate room, and initially, our rooms were assigned quite far apart. The front desk immediately called us to offer a room change, which was very helpful. The young lady at the front desk provided excellent service. Even though it was busy, and the elevator was undergoing maintenance (causing a crowd at the front desk with some people complaining), the staff worked hard to resolve issues and greet everyone warmly. Their efforts are definitely commendable.
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Price per night from:MYR 69