Name: JW Marriott Hotel Marina
Address: Dubai, United Arab Emirates
Rating: 9.3

China

Shanghai

Shenzhen

United Arab Emirates

Dubai

Beijing

South Korea

Seoul

Xi'an

I have stayed at this hotel many times and always enjoy my stays. Usually when I see Anna at the reception I feel happy. She’s very friendly and welcoming. This time it was Claire and Carrie that helped me for checking in. Both of them are very nice and helped to arrange a great room for me. Moreover, it’s so nice to have some relaxing time in the lobby lounge and drinking tea while having a beautiful view of Shanghai. The staff of the lobby lounge are also great and they remember my preference to drink tea.

Had a great experience staying in JW Marriott. Hotel was clean, staff extremely friendly, and everyone goes over and beyond to serve you. 

I was trying to get a place to work and Grizz, who was stationed at the executive lounge went over and beyond to see to my needs. 

Thank you JW Marriott, thank you Grizz

The hotel is located in the middle of Shanghai Fish, suitable for self-driving, but not convenient for public transportation.
If there is a vacancy, you can check in before 12 o'clock, and all hotel staff are polite. A deposit is required for check-in, but it is refunded in seconds when checking out. Unfortunately, the ”butler service” has never been seen.
The room facilities are new, various operating surfaces are spacious, and it is close enough to get out of bed to the bathroom. There are 4 bath towels and large and small towels. The balcony is slightly small.
At the entrance of the breakfast room, there is a reminder of dining congestion, which is indeed the case.
In addition, the hotel is not together with the conference center, and it is often seen that takeaways choose the wrong address.

Guest service and hotel room were awesome! Special thanks to Lumina who had been serving us throughout our stay. She had been very helpful, smiley and service oriented.

The hotel rooms were on the smaller side, and the price was quite steep (over 1200 RMB per night, not including breakfast). My stay was largely disappointing due to two main issues:

1. Upon arrival, the security guard informed us there were no available parking spots and offered no guidance on where to park. Navigating an unfamiliar area to find parking proved highly inconvenient.
2. The room itself was narrow, with one bed positioned uncomfortably close to the bathroom entrance. This greatly reduced the overall value for money.

Furthermore, two other incidents left a particularly sour taste:

1. The security deposit was not refunded instantly upon check-out. I had to proactively call the next day to inquire, after which the refund was finally processed.
2. The prices for paid items in the mini-bar were not clearly marked. A portion of my deposit was directly deducted at check-out. It was only after a phone call to clarify that I discovered it was for a single coffee capsule and a Snickers bar.

I'd like to specially commend Trip.com's customer service. They were prompt in their response, handled the issues effectively, and provided satisfactory solutions to the problems I faced during my stay.

This was my second time in the JW Marquis in Dubai (2023). The service was still superb. Rooms were cleaned twice a day. Staff was excellent and very polite and correct. Nothing to complain about. More than superb service and for a very reasonable price. Every detail is thought about. The breakfast was extensive, and taste was good. I have to say that I were not that hungry this time in the morning, so I do not dare to say that the food was the problem (fair enough).

The rooms were clean, smelled neutral, were cleaned thoroughly and enough amenities and clean towels. 

Valet parking: perfect. Never had to wait longer than 1 minute before leaving the car. Always picked up correctly, no damages on the car caused by the staff, and always had the car in 5 minutes after giving my ticket to the concierge. 

Location is central and close to downtown and 2 blocks away from the Sheikh Zayed Road.
I would recommened this hotel to anyone!

Just stayed here we are from Australia and I have nothing but praise for this amazing Hotel
Everything and I mean everything from the moment we checked in until the moment we checked out was beyond exceptionally amazing 
The local bar on-site is amazing they can't do enough for you
The breakfast and the staff also amazing 
Special thanks upon checking in by Beah had organised a room for us straight away even though we we arrived before check in 
Upon checking out Nora who was very pleasant and a lovely smile upon leaving a good impression 
Another staff member Christinan who allowed us a later check out as our flight was not until later in the evening 
Will definitely be recommending this hotel to.whoever we know that will be visiting Dubai and this will be the only place to stay when we come back.
Many thanks to all the amazing staff at the JW Marriott Marina Hotel Dubai for an unforgettable stay

JW Marriott

Columbus

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