Guest User
June 10, 2024
This hotel is NOT a 5 star hotel!! Me and my husband booked this hotel hoping it will be really good. We've been to other 5 star hotels in Turkey - Alanya/antalya which were amazing. Firstly we arrived at 3am in the morning and although the room was clean, it's tiny and the bathroom is so small. The shower pressure is terrible and the flush doesn't work properly. It doesn't flush the toilet issues. The room had no kettle which was not convenient as we came with a baby. Secondly, we were woken up at 9am by the rep for excursions which after a long journey and arriving so late this is not nice. He called twice and we told him our baby is sleeping so he then said to meet at 1pm. We didn't see him in the reception on our way into the lunch hall but he then came and found us and told us he'll wait for us outside. On our way out I noticed him and we said as we're with a baby we won't be doing excursions. He was rude but said that he came in the morning and waited for us and if this was the case he could have gone to his other customers. I didn't find what he said rude but rather the fact that the whole situation was inconsiderate and felt abit forced and we felt we were being bothered. The next day, we requested for kettle and baby bath which they did give so that was good. Baby bath will not fit into the shower so we had to give our baby a bath standing up. We woke up in the afternoon and went to check out the food. Let's just say disappointment was an understatement. They barely had anything. Horrible, bland food. Most stuff was just boiled. If you love smelly food then go for it. Only few options. Some of the food tasted off. The drinks tasted flat and not like the normal soft drinks you get on holiday. We opted for all inclusive as we usually do so this was really really annoying for us. Again the same situation for dinner. We ended up just filling our tummy with chips. The second day again we went for lunch and I found a FLY in my chicken wrap. I was so annoyed and called over a waitress who called the floor manager. All he did was take my plate away. No apology, nothing. I was expecting him to come back and at least apologise but he didn't, he saw me walk out and again just gave me a little smile and nod. You have to go up and get your drinks- the waiters and waitresses do not come to you. (Not that we expected it but was abit strange as they did this in other resorts we went to). Also felt like the bar staff prioritised the European/ non ethnic people first. Also people are quite rude and jump the queue to get their drinks without consideration that you're also waiting to be served. We decided we won't be eating the food other than maybe the breakfast and if really hungry then the snacks at the snack bar. The staff barely speak a word of English and only understand basic words. Also wanted to mention that WiFi is free but not great unless you're in the main lobby. The location is good, shops nearby and malls. However it is a few minutes walk