Banyan Tree Hotels in Kuala Lumpur

Pavillion Hotel is now our favourite hotel when we go KL.. this is our 2nd time stay there. Its convenient as it access to the mall and the hotel service is excellent.👍 Room is spacious and clean. Staffs are all friendly and well-trained .. Buffet breakfast is delicious but they can have a bit more varieties for diff days. Coz our 3 days breakfast seems the same but overall we love it. We love the pool..it has a great view and the gym is not bad although i didnt make it in there😆 Maybe on our next trip. Thank you Pavillion. Our stay there has been great! To many more! 🤗

Unforgettable Service at Banyan Tree Kuala Lumpur I’ve stayed at several 5-star hotels before, but the service at Banyan Tree Kuala Lumpur really stands out. Right from the start, Farhana at reception made me feel genuinely welcomed. She was warm, professional, and so friendly—it felt like I was being greeted by someone who truly cared. Although I had a small issue with my room (which was resolved by someone else), Farhana’s kindness and the way she carried herself made the issue feel minor. Her presence and the great first impression she gave really set the tone for my entire stay. At the restaurant, Raynalin and Halim were equally amazing. They were attentive without being intrusive, always checking in at just the right time and offering thoughtful recommendations. I felt so well taken care of—like they really wanted me to enjoy my meal and have a peaceful experience. I also noticed how consistent and gracious they were with every guest, which says a lot about the service culture at this hotel. The people here are what make Banyan Tree KL truly special. Farhana, Raynalin, and Halim—thank you for making my stay so memorable. I’ll definitely be coming back.