Hotels near Panhandle Helicopter, Panama City Beach

The hotel front desk agent tried to charge me twice for the hotel service fee. I booked through trip.com and had already paid for the hotel service fee which is $98 for 2 nights. After showing them the itemized receipt, they said it is the 3rd party service fee, not the hotel service fee. I told them I’m not paying another service fee. I’m glad I did not have to pay twice, but it was kind of ruin my day. Now there is another extra charge on my credit card placed by the hotel. I am in the process of disputing with my credit card. Overall, I like the place, but not the way they tried to charge for all these hidden or bogus fees. Note: the hotel is already expensive…

We LOVE the Driftwood! It’s an easy walk to the Margaritaville strip, always clean and friendly front desk. Only issue was the cleaning staff (which we have never had an issue with) was a little over top on trying to get our rooms cleaned on check out day and ruined our last couple of hours visit with our children and grandchild. I can appreciate your wanting to get the job done but not at the expense of kicking the customer out of their rooms.

First of all, there were extra fees involved beyond the full trip. Com price which was supposed to include all fees. The explanation was that using trip.com causes this which you find out when you arrive. There is a sign at the front desk explaining it and is only around $20 with tax but would have  been nice to know about when I was comparing hotel options.  As for the room, it is older, but was clean. The ocean front view was great as is being next to the beach and they have a nice pool and hot tub area. The breakfast option was not awesome. For myself, I would look for other options next time

The hotel was an older hotel that has somewhat been updated. There is no elevator. The rooms are small and the bathrooms are very small. The toilets are the kind that you would find in businesses not in hotels and they flush so hard; they are so loud. The cold-water knob on the tub was hard to turn. I was scared I was going to strip it turning it. Also, there is really no shelving in the bathroom to lay anything. There are knobs to hang stuff but no shelving. There was hair in the bathtub and on the step of the tub. The rooms are only getting the bare minimum of cleaning. The bright side is that check out is 11 instead of 10, which was a blessing. Also, even though the hotel was full, we were able to get good parking and they did have an ice machine. However, I would only stay here again as a last resort. Due to how small the room is and the size of the bathroom.

Ian went above and beyond for us!! He and the rest of the staff were friendly, inviting and very courteous. We defiantly recommend staying here! Nothing was overlooked on our stay! Perfect! 🌟

We booked the king suite later to find out at check in that the king suite did not come with a balcony as shown on the booking site. But the front desk clerk Camille assisted us, she was really pleasant and nice. We did get a refund for the difference in the room. Overall our stay was good other than the bathroom tub clogging up. Housekeeping came and took care of that problem also. The view was amazing. We will stay here again.

Laundry machines were all broken except for one of 5 washers. 4 dryers all broken and clearly they are not buying new ones. They don’t clean daily or take out trash so it piles up in your room unless you happen to see them near your room, then they are very helpful. The people working are all very nice. They just need better owners and management. They want to do better. Beds were very comfortable. Big suite rooms.

What a location! Absolute beach frontage - complete with a balcony overlooking the beach with the stunning emerald water as the back drop. The room has everything we require, and was the most up-to-date room that I’ve stayed in in this price range. I would definitely stay there again, and I’d also recommend it to others.

Room was good. A little dated but with as much as we were in the room, it didnt really matter. The bathroom could use an upgrade though. Everyone that we came in contact with were very friendly.

Our first time using Trip.com Great experience- hotel was super clean, exactly as described and would stay again.