Hampton by Hilton Lanzhou Qilihe Bridge

Hampton by Hilton Lanzhou Qilihe Bridge Reviews

Hampton by Hilton Lanzhou Qilihe Bridge

43-1 East Anning Road (Anning Dong Lu), Lanzhou, ChinaView Hotel Details
Hampton by Hilton Lanzhou Qilihe Bridge
Hampton by Hilton Lanzhou Qilihe BridgeHampton by Hilton Lanzhou Qilihe BridgeHampton by Hilton Lanzhou Qilihe Bridge
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Hampton by Hilton Lanzhou Qilihe Bridge Guest Reviews

4.8/5
Amazing
1863 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All Reviews(1863)
Positive reviews(1836)
Reviews with photos/video(231)
Delicious breakfast(276)
Friendly front desk staff(262)
Loved the view(90)
Would stay again(85)
Convenient parking(56)
Tasty restaurant(55)
Perfect for kids(44)
Negative reviews(27)
Arman
Cozy Room (2 beds)
Stayed in มี.ค. 2024
Solo travellers
6 review
5.0/5
Outstanding
Posted on 20 มี.ค. 2024
Big spacious hotel, nice breakfast and friendly staff.
Response from Property: A warm life, a gentle person. May all goodness come to you as expected. Thank you so much for choosing to stay at our branch and for your kind review! Your satisfaction is our best confirmation and motivation. Huanxiaopeng is committed to providing you with a friendly and attentive stay experience. We sincerely look forward to your return!
Hayat 1994
Superior Room (Double bed)
Stayed in มี.ค. 2024
Business travellers
19 review
4.5/5
Great
Posted on 31 มี.ค. 2024
Stuff very friendly. And good location.
Response from Property: Thank you for your trust and recognition. I think you are also very good. You are handsome and talented, and you will be able to do it at noon. It's great. I look forward to your next opportunity to visit Lanzhou, and I wish you all the best on your trip to Guangzhou today.
FRANCOIS JEAN-MARIE GERARD
Superior Room (Double bed)
Stayed in มิ.ย. 2022
Friends
16 review
5.0/5
Outstanding
Posted on 29 ก.ค. 2022
Perfect location, very clean. The beds are Comfortables. .
Response from Property: Yoho~ dear friend, thank you very much for your recognition and support for us, and I am very happy to be able to accompany you to spend a good time~~ a beautiful encounter, let us become friends with each other, we have a limited time , Doing infinite preparations for friends, just for a faint smile or a nod of approval when friends see everything we have carefully prepared, good times are always short, and sincerely look forward to seeing you again. When you come, remember to have our good friends~~——Remember your little Hampton
Lulu2020
Superior Room (Double bed)
Stayed in ม.ค. 2022
Solo travellers
10 review
5.0/5
Outstanding
Posted on 1 ก.พ. 2022
I just spent one night at the hotel, and the staff was very, very helpful. Thanks again to Shi Yanyan and Shengnan at the reception desk for their help ! Also, breakfast is very good & rooms are great.
Guest User
Superior Room (Double bed)
Stayed in มิ.ย. 2023
Business travellers
1 review
5.0/5
Outstanding
Posted on 13 มิ.ย. 2023
nice nice
Response from Property: Huan Xiaopeng's dearest friend, I am very happy to spend a good time with you, and thank you very much for your recognition of us; a wonderful encounter made us friends with each other, and we have a limited time , making unlimited preparations for our friends, just for the faint smile or approving nod of our friends when they see everything we have prepared carefully. The good time is always short, and I sincerely look forward to seeing you again Come, remember to have good friends like us~~——Remember your Huan Xiaopeng
Emilio BV
Superior Room (Double bed)
Stayed in มิ.ย. 2021
Couples
19 review
3.7/5
Posted on 9 มิ.ย. 2021
Lobby is under construction and no one can speak in English.. Breakfast is good and the rooms are clean and good
Response from Property: Ah oh~ dear friend, seeing your evaluation, Huan Xiaopeng is full of sense of loss. I wanted to give you a perfect experience, but I didn’t expect it or I could not get your approval...The hotel is built for "The most beautiful Lanzhou" does its best to provide a warm and comfortable living environment for all friends. We have recently upgraded the overall environment of the hotel. This upgrade includes external aesthetics, internal reconstruction, hardware replacement, etc. , After the upgrade, we will make people’s eyes shine~ During your stay, we apologize for the inconvenience and bad experience caused by the construction, and please forgive me and Haihan...Although we are not enough Perfect, not as tall as Hilton Conrad and Waldorf Astoria, but we have unique shining points~ I look forward to meeting you again in the future and witnessing the growth of Huan Xiaopeng together~——The lost Huan Xiao Friends
Guest User
Superior Room (Double bed)
Stayed in พ.ค. 2021
Couples
9 review
2.0/5
Posted on 8 มิ.ย. 2021
Hugely disappointing. The hotel undergoes a renovation which doesn’t explain why the current state of the hotel is not being supervised, with crashed glass roof over the main entrance, wholes in the wall at the reception and the elevator entirely dirty with stained floor. I have arrived with heavy luggage that no one was helping me to get out of the car nor to take up to the room. Room was just fine, some stains on the carpet and smell of cigarettes. The bathroom was clean and well maintained. There was a letter apologizing for disturbance due to the renovation but as I said, no one seemed to care to supervise the hotel to minimize the side effects of renovation. The staff was nice. Location is not too interesting, barely view over the river and nowhere to walk to, you have to get didi to get downtown.
Response from Property: Oh, dear friends, first of all, we apologize for the flaws in your stay. We wanted to give you a perfect stay experience, but we didn’t get your approval...Service is the foundation of your business , Caring for every friend like family is our basic service standard. Maybe there is something we did not do well. At the same time, it is also very much of your supervision and encouragement to us, which makes us more and more in the future. Far...We have recently carried out a comprehensive upgrade and renovation for the overall hotel environment. During this period, the removal and replacement of individual hardware has not been completed, which will cause inconvenience and bad senses to your stay. , We sincerely apologize to you! The hotel is located in the college area of ​​Anning District, Lanzhou City. It is adjacent to many colleges and universities in the province. It is also close to the five-thousand-year-old mother river of China. Although it is not as prosperous and lively as the urban area, there is no shortage of quiet and enjoyable... ...Although the encounter with you this time has caused some misunderstandings and flaws, Huan Xiaopeng sincerely invites you to pay attention to our growth. I believe that we will get better and better in the future......——Shenzhen Apologetic friends
Aoligeidashuai
Superior Room (Double bed)
Stayed in ม.ค. 2024
Business travellers
4 review
4.7/5
Amazing
Posted on 21 ม.ค. 2024
Many kinds of breakfast The room has water, coffee, and tea. The facilities and environment are consistent with the promotional pictures, and the internal sound insulation is good. Staff attitude is very good I can't watch the TV. The room door is not well soundproofed, you can hear people talking outside the door
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Response from Property: To the world, you are one person; but to Huan Xiaopeng, you are Xiaopeng's whole world. Woohoo~ I failed to get your 5-point praise. Huan Xiaopeng felt very guilty and immediately went to the corner to think about his fault! If you are satisfied with Huan Xiaopeng's service, please remember to give us a five-point praise next time! Xiaopeng will definitely write down your preferences in a notebook, and will definitely arrange a high-quality, quiet and comfortable room for you next time. Thank you very much for your valuable opinions and silent support for Huan Xiaopeng. We look forward to seeing you again. Come! wish you a happy life
Tutubuaichitianshi
Superior Room (Double bed)
Stayed in พ.ย. 2023
Friends
2 review
5.0/5
Outstanding
Posted on 12 พ.ย. 2023
The pillows in the room are very comfortable. I prefer low pillows. The hotel has complete facilities and is very clean. Xiaoting, the front desk lady, served us during check-in and check-out. The service was very considerate and friendly, and she even gave us a cute keychain when we checked out. The breakfast was rich and all the staff were very friendly. It was a very comfortable stay. I will choose this hotel again if I come to Lanzhou in the future. (Work clothes are also very cute)
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Response from Property: Wow, it’s so exciting to receive such recognition from you when we meet for the first time. Your recognition is our greatest support and encouragement. It is our greatest pursuit to bring you a wonderful and unforgettable stay experience. We are grateful for meeting you and for recognizing you. Your every word of comment is like sunshine, warming our hearts and illuminating the way forward. Service and quality are our unremitting pursuit~Huan Xiaopeng looks forward to having you come home again.
AlohaBernie
Superior Room (Double bed)
Stayed in ส.ค. 2023
Family
46 review
5.0/5
Outstanding
Posted on 14 ส.ค. 2023
The staff Katsuo and Xiao Shi are very enthusiastic. We arrived very late, and the check-in process was still smooth. They even upgraded the room. Not only did they prepare children's toiletries, but they also gave small stickers to the children. The six-year-old child had nothing to say about this. resistance. The coffee for breakfast is good, and it is necessary for travel and endurance. I also prepared a small gift when I checked out, which is very thoughtful. The location is also very convenient, and the staff in the parking lot are also very responsible, helping us find a suitable parking space accurately even when we arrived very late.
Original TextTranslated by Google
Response from Property: Wow, meeting for the first time and getting such affirmation from you is really exciting. Your recognition is our greatest support and encouragement. It is our greatest pursuit to bring you a beautiful and unforgettable stay experience. We are grateful for meeting and recognition. Your word-by-word comments are like sunshine, warming our hearts and illuminating the way forward. Service and quality are our relentless pursuit~ Huan Xiaopeng looks forward to your coming home again.
Haoduoyu2022
Superior Room (Double bed)
Stayed in ก.ค. 2023
Other
1 review
1.7/5
Posted on 28 ก.ค. 2023
I didn't want to comment at first, but the hotel called me twice to ask me about my experience, so it's hard for me to comment. The facilities are old, the TV in my room is damaged, and the shower in the bathroom has less water, but the washbasin has a lot of water. You can see the Yellow River, the breakfast is average, and the coffee is okay. Of course, I booked a cheap double bed room, so the main reason why the hotel is not good is that I am too poor to book a higher-level room.
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Response from Property: Woooo~~~ It's all my fault that Huan Xiaopeng failed to provide the little master with a comfortable and satisfying sleeping environment, and I was thinking about it... I didn't hear the little master's evaluation when I called you back , Xiaopeng is so sad at the moment. Xiaopeng must solve all the problems you have reported in time, adjust and improve your own deficiencies, strive to make yourself better and better, and provide a more comfortable and warm resting environment for distant friends. Thank you for your understanding and tolerance, and give the children a chance to grow up. I wish you a bright future and all the best.
Guest User
Deluxe Room - River-View (Double bed)
Stayed in ก.ค. 2023
Family
2 review
5.0/5
Outstanding
Posted on 28 ก.ค. 2023
The room arrangement is very good, and our requirements are extremely subtle, especially Xiaoxue and Leilei at the front desk, who are very active and serious, and must be praised. This kind of service is a little caring on the road! The breakfast is very good, my little brother thoughtfully gave the child a gift, the river view room is very friendly to Lanzhou! The last one is a little girl who loves to laugh!
Original TextTranslated by Google
6/7
Response from Property: Wow wow ~ today's happiness is given by the warm, kind, and heart-warming little master, thank you so much. Thank you for your support and encouragement, which makes Huan Xiaopeng more motivated to do a good job. It is our honor to be able to help you, and we will do our best to do it well. The world is vast, I wish you sparkle, and miss you little friends.
Anonymous User
Deluxe Room - River-View (Double bed)
Stayed in ก.ค. 2023
Family
17 review
1.0/5
Posted on 23 ก.ค. 2023
It's not as good as a cheap chain hotel. When you see high-score reviews, you can remember several front desk names, and you can understand why the scores are still so high. All the effort has been used in these methods. There is a pillar outside the luxurious river view window. The room is extremely small and not square. It is seriously inconsistent with the marked area. The sanitation is very poor. There are various splashes in the bathroom. When the water hit, the ceiling was patched with plastic. Fortunately, a basin was placed on the ground to catch the leak, but it still flowed all over the floor.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Hampton by Hilton Lanzhou Qilihe Bridge. Huan Xiaopeng is very sorry that I failed to give you a perfect check-in experience, and decided to punish myself for three days and three nights~ I am really sorry that this stay did not meet your expectations. Huan Xiaopeng attaches great importance to your feedback, and has notified the relevant departments to solve it as soon as possible and feedback it to the management. We must listen to your suggestions carefully, adjust and improve our own deficiencies in time, and strive to make ourselves better and better. Well, provide a more comfortable and warm resting environment for friends who are far away. Thank you for your understanding and tolerance, and give the children a chance to grow up. I wish you a bright future and all the best.
Qixiashanfang
Superior River-view Twin Room
Stayed in ก.ค. 2023
Family
17 review
5.0/5
Outstanding
Posted on 22 ก.ค. 2023
We arrived at the hotel at 12.40 a.m. because we were 4.5 hours late. The security guard at the parking lot carefully asked if there were guests staying at the hotel, and carefully arranged the parking. Xiaoting, Lei Lei, and a gentleman at the front desk greeted us with smiles and checked in enthusiastically. Inform the location of the breakfast, actively and carefully prepared slippers and toothbrushes for the children. Although the room is a bit small, it is clean and the layout is very good. I have a small suggestion, the basin faucet should be replaced. This stay experience is good,
Original TextTranslated by Google
Response from Property: Wow wow ~ today's happiness is given by the warm, kind, and heart-warming little master, thank you so much. Thank you for your support and encouragement, which makes Huan Xiaopeng more motivated to do a good job. We will do our best to do well. The world is vast, I wish you sparkle, and miss you little friends.
Guest User
Deluxe Room - River-View (Double bed)
Stayed in ก.ค. 2023
Family
2 review
3.5/5
Posted on 21 ก.ค. 2023
Service: The service at the front desk of the hotel is not bad, Katsuo and Xiaoqiao are very patient, and the express delivery from the hotel to the home is also arranged properly. There is also a tall boy with short hair and bangs who wears glasses. I don’t remember the name, but he is very enthusiastic. He introduced the surrounding food and the route to the night market, which is also very nice. Facilities: The hotel is relatively old, the room is relatively small, you can see the Yellow River, the bathroom is separated from the wet and dry, the sound insulation of the room is relatively poor, the sound of closing the door of the next room and cleaning the carpet in the morning can be heard clearly. The breakfast buffet is very average.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Hampton by Hilton Lanzhou Qilihe Bridge. Huan Xiaopeng is very sorry that I failed to give you a perfect check-in experience, and decided to punish myself for three days and three nights~ I am really sorry that this stay did not meet your expectations. Huan Xiaopeng attaches great importance to your feedback, and has notified the relevant departments to solve it as soon as possible and feedback it to the management. We must listen to your suggestions carefully, adjust and improve our own deficiencies in time, and strive to make ourselves better and better. Well, provide a more comfortable and warm resting environment for friends who are far away. Thank you for your understanding and tolerance, and give the children a chance to grow up. I wish you a bright future and all the best.