Guest User
January 31, 2023
That it was the "bad luck" of having been there at the end of the season, but our holiday did not live up to expectations. My partner and I are from the sector, perhaps for this reason a little more critical... but having chosen the most expensive hotel of the same category in the surrounding area, we definitely expected more. The property is in an excellent location, a few steps from the sea and the center and is also quite beautiful. Let's start with the room, a Suite... which cannot be defined as such only due to the presence of a sofa. Aesthetically it was also nice, but it lacked a lot of rather basic comforts... from the waste bin in the room, the sun loungers on the terrace, to the herbal teas with cups and sugar next to the kettle, to the newspaper that would have been included in the rate. Also the main point of our disappoin**ent, the cleanliness. On the evening of arrival (around 10pm) we reported the dirty bathroom, the sticky desk and in short, the room clearly needed disinfecting. Given the late hour, we reported it in the morning, reported it again in the afternoon after the review... well, we left after 3 days and the sticky patch on the bidet is still exactly as we found it. We chose the structure mainly for the comfort that a "family hotel" should give to a family that escapes for three days with a little girl... baby food, broths, sauces suitable for weaning always ready, changing table and bottle warmer in the room. Since it was also our first holiday as a threesome, we wrote 2/3 emails to make sure we had these services, the most important for us! Here too, disappoin**ent. Arriving in the room late in the evening with the hungry little one we had to request the bottle warmer which was not present, the changing table never arrived, in the restaurant they did not have small baby food or sauces to season it, luckily I had brought my own anyway. One evening I ask for a past and they tell me that there is only minestrone...since the little girl eats pureed things, the only solution was to blend the minestrone in paper for adults (with seasoning in tow). For the love of God, the little girl is a glutton and she liked it, but if there had been a child who was intolerant to onion or more delicate... perhaps a slightly more experienced head nurse would be needed. The lady present these days only showed up to us on the last day and just because she had the rank in hand, but she had very little desire to hear the opinions of the guests and give them an extra smile ( if not for a select few). Let's move on to the beach, private to the hotel. We have known Bibione for years and the cleanliness, size and width of the beach has always been the highlight. Here too, it's absurd how a small stretch of such a beautiful beach is left to chance...no one who cleaned disinfected anything, our umbrella had the floor dirty with ice cream from the first day and it remained like this until our departure, the people crowded together next to each other (and of
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