Hilton Longmen R&F Resort Reviews

Response from Property: Dear guest, Thank you for choosing to stay with us and share your compliments. It is a great honor that we sincerely welcome you and your family back to experience our warm service and gorgeous view. Thank you very much again. Cheers.

Response from Property: Dear Customer , Thank you for choosing to stay at our hotel ,I'm sorry to hear that you had a bad experience in our hotel, We have provided feedback to the hotel management regarding your cleaning issues and poor food quality to ensure that these issues are improved. We sincerely hope that you will keep us informed of any issues you may have during your stay so that they can be resolved as soon as possible. Your satisfaction is very important to us, and we strive to make every guest have a relaxing and comfortable experience in our hotel. Thank you again for your feedback and look forward to seeing you again. commercial Department Sophie Lee

Response from Property: Dear Distinguished guest, thank you for choosing Hilton Huizhou Longmen resort and share your journey to us! First thank you for your praises for our colleagues and rooms. Our Staff will clean the pool area and changing room everyday. We consider there are lots of people staying here and leaving some stuffs of themselves in here which making the area looks unsatisfied. And based on your feedback we will request more staffs to strengthen and maintain the swimming pool area clean. And we will adjust the repair time mitigating the noise caused by the machine. Have a nice day and looking forward to serve your in your next travel! Comercial Department: Jackie