Cairo Luxury Hotels

"The Mena House's views and location are truly unbeatable, one of a kind in the world. You can only fully experience the pyramids from sunrise, midday, to sunset by staying here. As night falls, without the pyramid lights, they appear exceptionally serene and mysterious, framed by the hotel's lights and palm trees. This is an experience that simply can't be replicated by just visiting for a quick photo. The hotel also carries immense historical significance. The Cairo Conference was signed here, and photos of the 'Big Three' from that era hang on the walls, full of historical resonance. For me, paying for this unique scenery and historical ambiance was absolutely worth it; I have no regrets. However, frankly speaking, the hotel's amenities, service, and attention to detail absolutely do not match its price (you're paying for the location, not the service). The hairdryer has weak power, leaving my hair dry and frizzy at the ends. The toiletries, especially the toothpaste, are of poor quality, like a product without any brand or quality assurance. There's only one type of pillow, and it's so soft it offers no support whatsoever. After one night, my neck was aching – not what you'd expect from a high-end hotel. The restaurant experience was also terrible: I ordered soup, and it was served without a spoon. I couldn't find one anywhere, and by the time the waiter brought one, the soup was completely cold. The restaurant staff would even specifically ask if everything was satisfactory, but by then, complaining felt pointless, so I could only say 'it's fine.' What was even more unsettling was the fake, superficial service. When I genuinely needed help or efficiency, no one was around. When checking out, my suitcase had spinner wheels and was very easy to push, but a staff member insisted on 'helping' with it, performing this kind of meaningless, superficial gesture. In summary: Staying here means paying for the pyramid views and the historical sentiment, not for comfort and service. Those who value scenery and historical significance might find it acceptable, but anyone seeking genuine service quality and a premium lodging experience will definitely be disappointed."

"Even with a lot of tour groups, they handle everything perfectly. The hotel has many floors and rooms, and I really enjoyed its classic charm. While the facilities are a bit older, it doesn't affect their functionality. The river view room was absolutely stunning, much better than any other hotel I've stayed at. The lobby bar and restaurant also offer genuine, real river views. Breakfast was remarkable, and the service was top-notch, truly a perfect score. They upgraded my room and even escorted us there, mentioning a surprise. The chocolate birthday cake was delicious, and the fruit platter was very fresh. They also gave us a complimentary traditional dessert platter – highly recommend this place!"

"The room was huge. The hotel looked very upscale, but the details were poorly done; it felt like they spent millions decorating a rural villa. What a waste—they used Hermès materials to make a cheap, low-quality product."

"The hotel facilities are very new and feel good. The swimming pool is beautiful, but unfortunately I didn't try it when I went out early and came home late. The location is close to the attractions, which is very convenient. There are enough breakfast options, above the standard. The hotel has an ATM machine to exchange money, which is convenient. 8/10, a hotel worth a try."

"After staying in various hotel all around Egypt with various star ratings, the Sheraton hotel is truly an international 5 star hotel. From the front desk reception being helpful and friendly to the buffet selection which was large and very good. I thoroughly enjoyed my stay there. I arrived late at night and got upgraded to a suite. So I can’t complain about this because the room was so beautiful and it was close to 2,000 square feet. Bed sheets was nice. The only complain I have is there is no sockets for today’s travelers who need to charge their phones and devices. You would have to plug in a travel adapter first for your devices to charge. If they can add USB A & C sockets everywhere in the room, that would be so much better"

"Facilities: Meets 5-star standards. USB ports are available, so no adapters needed. There's a balcony with a river view. The only downside is that the toilet is too close to the wall, making it easy to hit your head when getting up. Cleanliness: Pretty much dust-free, though there was a sandstorm just before we arrived, which might have had a slight impact, so there was a tiny bit of dust. The bathroom was clean and fine. Environment: The hotel interior and exterior are like two different worlds. The air freshener scent was a bit strong and seemed a little forced. It's not a brand-new hotel, but it's well-maintained. The building is perpendicular to the riverbank, so there are fewer rooms directly facing the river; most have a partial river view. This area along the Nile in Cairo is full of big hotels, with the St. Regis nearby. It's roughly the same distance by car to attractions on both the east and west banks, so I highly recommend staying in this area. Service: My flight arrived in the morning, and I stored my luggage. They said the room would be ready by noon. When I returned in the evening, I initially couldn't find my luggage, but then the hotel checked and said it had already been sent to the room – a false alarm. Breakfast was excellent and highly recommended."

"Hotel is new and looks great. It’s out of the way from downtown which makes it more peaceful. We stayed a few nights, breakfast and the pool amazing. Staff very friendly and helpful. However a few things to point out that I was going to but needs to be said. No privacy as workers working most of day outside of room so the window and curtains had to be closed or creepy men looking at you. Door connected to another room and not good sound proofing or insulation, can here everything other people are doing. Bed sheets had some blue dye stains on them the first night which was unwelcoming. Lastly, we decided to check out one night before, going to pay for mini bar things. The menu is priced in local money and not in dollars and doesn’t have VAT included, also a mini bar service charge is charged for the house keeper to refill which is hilarious at best as you pay for the room. That should include her to top up the fridge just as she would top up towels. Water isn’t free only a big bottle and not the small bottles so be careful. They don’t explain that clearly. So, once I saw my bill I tried to talk with front of house about it. He treated me like and ***** and said I need to pay in USA dollar and I said then why have a menu in your local currency. He couldn’t give me a good answer and just said all hotels do it. Then he started to laugh and tell me this is little USA money and so on and laugh again. I ended up paying my bill just to get out of the hotel as his attitude was poor and almost sarcastic. I paid then he said I’m welcome back be he will give compensation. I said well you wouldn’t help me swap a day to later in the week to return as early check out before so am good. Overall, we left the hotel in a poor mood and not acceptable. I’ve worked and work for these hotels and that is just poor. That was the biggest let down unfortunately."

"The hotel is only an 8-minute walk from the Egyptian Museum. The room size is decent, and the balcony offers beautiful views of the Nile River and the bustling Cairo cityscape at night. The lobby is grand, and the singer in the evenings has a lovely voice. Breakfast was plentiful."

"The hotel is a value for money option in Cairo. They serve a plethora for the buffet breakfast and it was delicios. Dinner buffet spread choices were lesser in comparison to breakfast. The room is clean and spacious, however, being at the top most floor (Level 8), the water pressure was not too good. All the staff were very warm and welcoming. Safety is good with security checks done upon entry. There are also 2 gift shops, a pharmacy, Starbucks and even a massage centre within the hotel premises. As it was winter, I did not have the chance to try out their pool. Overall, it was a pleasant stay and would definitely be patronising them again."

"Fantastic from start to finish. It was a short 1 night stay but was spoilt for choice with restaurants and amenities. Every member of staff went above and beyond. Very quick and helpful check-in by Sahonda. Thank you. Pool view was amazing"