Dusit Thani Manila Reviews

Response from Property: Dear Guest, Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed the good food and found the room to be nice.However, we apologize for the inconvenience you experienced with the leak in the toilet and the difficulty in using the shower. Your feedback is important to us, and we will promptly address these issues to ensure that future guests have a more comfortable and enjoyable stay.Please rest assured that we take your comments seriously, and we appreciate you bringing them to our attention.Thank you for your understanding, and we hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards,Stanley LoGeneral Manager

Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay.We regret that the initial room provided did not meet your expectations in terms of amenities and overall condition. Please rest assured that we take your comments seriously, and we are actively working to address the issues you encountered to ensure they do not happen again in the future.We appreciate your recognition of our staff's service and hospitality. Rest assured that your kind words will be shared with the team to motivate them to continue delivering exceptional service to all our guests.We hope to have the opportunity to welcome you back for a more enjoyable experience that reflects the high standards we strive to maintain.Warm regards,Stanley LoGeneral Manager

Response from Property: Dear Ms. Susanna,Thank you for choosing to stay with us at Dusit Thani Manila and for sharing your valuable feedback.We are delighted to hear that our hotel's location near various malls, restaurants, and the airport was convenient for you. It's wonderful to know that you found our staff to be very helpful and that you enjoyed the comfort of your room, including the firm pillows and bed. We are also pleased that you found the Wi-Fi connection and water pressure satisfactory.Your comments regarding the layout of the room are duly noted, and we appreciate your feedback as it helps us continually improve our services and facilities.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Stanley LoGeneral Manager

Response from Property: Dear Guest,Thank you for choosing to stay with us at Dusit Thani Manila and for taking the time to share your wonderful feedback.We are thrilled to hear that you enjoyed our convenient location near Greenbelt mall and SM, providing easy access to shopping and dining options. It is delightful to know that you found your room amazing and appreciated the upgrade offered at check-in.Our team takes great pride in delivering exceptional service, and we are pleased that our friendly staff made your stay memorable. Your kind words will be shared with them, as they serve as a great source of motivation.We are grateful for your recommendation, and we look forward to welcoming you back for another enjoyable stay when you travel through Manila.Warm regards,Stanley LoGeneral Manager

Response from Property: Dear Guest,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you had a great family vacation at Dusit Thani Manila and that our location, staff, and facilities contributed to your enjoyable stay.It's wonderful to know that you found our hotel clean, well-maintained, and conveniently located. We strive to provide a comfortable and memorable experience for our guests, and your feedback is truly appreciated.We look forward to welcoming you back on your next visit to Makati. Warm regards,Stanley LoGeneral Manager

Response from Property: Dear Guest,Thank you for choosing to stay with us and for taking the time to share your feedback.We apologize that our accommodations did not fully meet your expectations. We understand your concerns regarding the room condition, and we're committed to improving our facilities to provide a more comfortable experience for our guests.Your comments are invaluable to us as we continually strive to enhance our offerings. We hope to have the opportunity to welcome you again and provide an improved stay that surpasses your expectations.Warm regards,Stanley LoGeneral ManagerDusit Thani Manila

Response from Property: Dear Ms. Charmaine,It is always our pleasure to serve you with the highest standard of gracious hospitality, both in accommodation and service. In the same manner, we are delighted that our best location provided you with the convenience we intended, being in close proximity to lifestyle, commercial and financial establishments. We look forward to your next visit to Dusit Thani Manila. Warm regards,Stanley Lo General Manager

Response from Property: Dear valued guest,Thank you for choosing to stay at Dusit Thani Manila and for taking the time to share your feedback with us.We are pleased to hear that you found our hotel's location convenient and enjoyed the variety of food options nearby. However, we sincerely apologize for the issues you experienced with the Umu Japanese restaurant in our hotel. Providing high-quality, fresh food is of utmost importance to us, and it is concerning to hear about your experience.Your health and well-being are our top priority, and we take reports of food-related illness very seriously. May we kindly ask if you visited the medical clinic in our hotel following your illness? If so, could you please provide us with the date and time of your visit so that we can investigate this matter further and take appropriate action?Once again, please accept our sincerest apologies for the inconvenience you experienced. We hope to have the opportunity to regain your trust and welcome you back for a more enjoyable experience in the future.Warm regards,Dusit Thani Manila

Response from Property: Dear Poth, Thank you for choosing to stay at Dusit Thani Manila and for taking the time to share your feedback with us.We are pleased to hear that you found our hotel's location convenient, being near the shopping center and train station. However, we sincerely apologize for the inconvenience you experienced with the water temperature in the shower and the lack of room cleaning and amenities replenishment during your stay.Please rest assured that we take your feedback seriously, and we will investigate these issues further to ensure they are addressed promptly. Providing a comfortable and seamless experience for our guests is our top priority, and we regret that we fell short of your expectations on this occasion.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,Dusit Thani Manila

Response from Property: Dear Guest,Thank you for taking the time to share your feedback about your recent stay with us. We're thrilled to hear that you were satisfied with everything and that our service was immaculate. It's wonderful to know that you found our staff efficient, professional, and friendly, and that you enjoyed dining at our Thai restaurant.We appreciate your comments about our rooms and bed, and we acknowledge the age-related aspects of the hotel. Your feedback helps us to identify areas for improvement, and we will use it to enhance the guest experience.We're delighted that you found our hotel conveniently located close to the airport, making your transportation easy. We look forward to welcoming you back in the future and providing you with another great stay.Kob Khun Krub,Stanley LoGeneral Manager

Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay regarding the electric plug location, USB points, and room temperature.Please rest assured that we take all guest feedback seriously, and we will review your comments with our team to see how we can improve in these areas. Your comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations in this regard.We appreciate you bringing these issues to our attention, as it helps us to identify areas for improvement and enhance the overall guest experience. If there is anything else we can do to make your future stays more enjoyable, please do not hesitate to let us know.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Warm regards,Stanley LoGeneral Manager

Response from Property: Dear Guest,Thank you for your feedback about your recent stay at Dusit Thani Manila. We are glad that you enjoyed our buffet and our friendly staff. We apologize for the inconvenience caused by the limited seating in our main lobby during your check-in process.We understand that having enough seating is essential for our guests' comfort and convenience, and we are taking steps to address this issue. We are currently reviewing our lobby layout and exploring options for adding more seating areas. We appreciate your patience and understanding as we work to improve our facilities.We value your feedback and will continue to strive to provide our guests with an exceptional experience. Thank you for choosing Dusit Thani Manila. We hope to welcome you back soon.Sincerely,Stanley LoGeneral ManagerDusit Thani Manila

Response from Property: Dear Guest,Thank you for sharing your wonderful experience during your stay with us. We're thrilled to hear that you had an awesome stay from the fast and easy check-in, room upgrade, and dining discounts to the delicious breakfast buffet. It's great that you enjoyed the unique touch of a Taho vendor and the convenience of being located across from the malls.We're delighted that our staff provided fast and attentive service and made you feel welcome throughout your stay. We look forward to your return and to providing you with another fantastic experience in the future.Kob Khun Krub,Stanley LoGeneral Manager