Holiday Inn & Suites Maple Grove NW Mpls-Arbor LKS

Was charged $100 more than I expected. Waterpark was terrible staff didn't enforce the rules kids were running all over and people were bringing food into pool Front desk lady was rude

Hotel is great just not for me. Just so many people and kids (which is absolutely to be expected!) but just too crowded. Buffet breakfast was very good. Room was clean.

The areas in and around the pool equipment could be cleaner especially the waterslide stairs and netting around kids area. There should also be more supervision in the little kid area. The kids whose parents arent watching them arent even old enough to read the rules and other parents have to step in and prevent dangerous behavior.

We had a great stay. The place was clean and comfortable. The kids enjoyed the pool/water park. Only downfalls were the extremely loud heater in the room and the 2 elevators were slow and not enough to keep up with the traffic of all the guests and staff that needed to use them. We ended up choosing to take the stairs several times which wasn’t the end of the world but might be a concern for anyone needing to rely on the elevator. Overall it was a nice place and we would go back.

For the majority of our stay- it was excellent. We have stayed there before and had a great experience. We were excited to be back. We went to Monster Jam yesterday and despite best efforts to make the 2 hour trek early enough to enjoy the water park prior, we didn’t make it. We didn’t check into our room until after the water park closed. The plan was to use the water park today, our check out day, and then head home. We got there at opening. Had an absolute blast. 12 o’clock safety check came and we got out of the pool. We were planning to stay and swim maybe another 30ish minutes after the check before leaving. Everyone happy. Then came the wristband check. The lifeguard came around and loudly asked in front of everyone for our wristbands. I held mine up unknowing. She said, very accusingly, “don’t you have a red one” I was like…no? Confused. She yells at me- you can’t be in here. You have to leave. It was one of the most mortifying things I’ve ever experienced. I honestly thought it was like Great Wolf Lodge where you could use the water park the day you checked out too. I’m an honest person, I don’t take advantage of people or businesses. But today? I was treated like I was garbage. As I’m trying to get my heartbroken 8 and 5 year old changed and ready to go, these snarky lifeguards literally came back to CHECK if we were leaving. Do you need to question my integrity again? How many times do I need to say it was an HONEST mistake? So. Disappointed.

Charging what they did for a continental style breakfast was quite a shock. We spent $60 on 2 adults and 2 children for a breakfast buffett that was similar to what you could find at other hotels in the area that was included with the price of the lodging. No free coffee in the lobby. The place was great though. Staff was very kind and responsive. Great location. Very good condition of the property and well maintained. Just felt a tish on the nickel and dime type of thing with the coffee and the continental style breakfast.

The staff has gone above and beyond to make sure we are comfortable on the property

Check in went smooth. The room was nice. The only drawback was access to the hotel was difficult.