Bernalillo County Mountain view Hotels

There was a friendly helpful staff. The facilities were very good, but I feel there needs to be more charging outlets [usb ports]. Breakfast was well balanced, I appreciate that.

The room was very clean, the front desk service was very good, there was a parking lot for parking, the hotel was safe to swipe the card to enter the gate and the elevator, the fly in the ointment did not provide free mineral water, other Hilton hotel rooms provided free two bottles of mineral water

Lovely hotel. Absolutely beautiful. Valet service was top notch. Would definitely recommend and stay here again.

The customer service was initially great upon check in. Since I have been driving cross country I didn’t really have time to check the details about the parking. When arrived I was told parking was booked and I told I could Park in the side street between the convenient store and the hotel. My car got broken into that night or early morning. Now the staff was good at that moment letting me use the room a little longer to figure out what to do and make sure the police report was good a ect. They had a camera on that street facing my car. This is were the customer service falls. Its been over a week of me ask and calling to request the video footage of the incident and I keep getting pushed to the side. Apparently no one know the situation with me getting the footage but the manager and the so called security team thats in charge with the videos footage. I have sent an email requesting it and have not received nothing. No call back in regards to the video footage. This is highly unprofessional when a customer had their vehicle broken into when staying on their property. I should have gotten the footage at least a day or two after the incident but a full week is crazy and i have to wait for a manager to be on site on Tuesday to get my situation resolved! Unprofessional and unacceptable.

The lobby is beautiful and stylish, probably the best in town. Char restaurant provides good food. I like the grilled Ceaser wedge a lot. The bed is comfortable. I had good sleep.

The facility was clean, my family enjoyed the stay. The only down fall is you do have to pay extra to eat breakfast there and to use there wifi.

⭐⭐⭐⭐⭐ After an extremely long family day at the Grand Canyon, we arrived at the hotel very late and completely exhausted. From the moment we walked in, the experience turned around thanks to the amazing staff. I especially want to recognize Mona, who was absolutely incredible. She immediately made my family feel welcome and taken care of, even though it was late and we were clearly worn out from the day. Mona was kind, patient, and genuinely helpful, making sure we had everything we needed to get settled quickly and comfortably. The hotel itself was clean, comfortable, and exactly what we needed after such a long day of travel and exploring. But it was Mona’s level of service that really stood out. People like her make a huge difference and are the reason we would absolutely stay here again. Thank you again, Mona, for taking such great care of my family—it meant a lot after such a long day!

The hotel decoration style is very good and very attentive, the room area is also relatively large, that is, I do not know how to distinguish the room type when booking, the room type feels in the annex building, looks like a motel from the outside, the window is the hotel parking lot, then the outside is high speed, a bit noisy , the room will be better in the main building

Nice hotel with a podium type lobb. Zhyra the hotel staff is very accomodating and provided a good service.

This was out 3rd trip through Albuquerque and we have stayed at the Microtel every time. Rooms are great. Refrigerator. Continental breakfast. Everything is slways terrific.