Hotels in Hồ Hoàn Kiếm Area, Hanoi

Subject: Thank You for the Wonderful Hospitality Dear Ms. Tran Huyen Trang, Warm greetings from Malaysia 🇲🇾 We would like to sincerely thank you and the entire La Sinfonía Citadel Hotel & Spa team for the exceptional hospitality during our recent stay. Truly, the experience was beyond our expectations — the service, the comfort, and the warmth from everyone were second to none. We will definitely return, recommend La Sinfonía to all our friends and colleagues, and happily share our wonderful experience on social media. All the best for your continued effort in keeping the service at the highest standard. With deepest appreciation,

Everything was great, and the location was excellent. The hotel had a lot of Korean guests. The only issue was that I noticed the price dropped by 20% when I still had the option to cancel for free and modify my check-in date. I could have easily canceled and rebooked, but there were no rooms available on the 4th. When I tried to negotiate with the hotel to shorten my original booking, they surprisingly refused. In the end, to avoid further hassle, I reluctantly paid an extra 1500 CNY. It left a bad taste in my mouth, especially since I've always stayed at Ascott properties and never expected such an underhanded move.

#1 Price: I have stayed in many locations in old town because I like to move around and experience different settings. At this price point; this hotel by far (after 3 different hotels) is the best choice for your hard earned money. Location: Excellent; 25 seconds walk from lake and close to all the attractions of old town. Really doesn’t get any better than this. Room: Everything works. -Large New smart TV with Netflix and YouTube -Fast WiFi/internet (can remote work) -(High ceiling and spacious) (I’m 5’8 ;see photos for reference) Many hotels around the area cut corners and make their rooms small and ceilings low to save space which can make you feel claustrophobic after a day or two. “Very important after a day out in old town with all the tight spaces / crowds and chaos.” -(Barely any street noise inside room; I’m sensitive to noise and slept like a baby) -Room cleaned everyday by staff. +Bonus points for the versatile lighting inside room; 8 different switches for different lighting options. ((Hotel Staff)) Available 24 hours Young and eager to help; very knowledgeable speaking many different languages and knows the town very well. (Don’t underestimate these young men and women.) I have never seen such hard working young individuals who have no other intention but to help you have the best stay at this establishment. (Special shout out) to “Denny” who ran out in the pouring rain to help me find my car ride to the airport because we were running late. Conclusion; Stop wasting time reading this review and book this hotel before the rooms are all taken; I was lucky to find a room since they’re mostly always booked.

The hotel contacted me on WhatsApp before our stay to offer tours to other cities since they’re also a travel agency. We didn’t reply, but when we arrived after a long flight, instead of checking us in right away, the staff still tried to sell us some tours. I didn’t really mind, but I was tired and wouldn’t book anything last minute anyway. The elevator is quite slow, and even with it, you still have to go down one flight of stairs to reach your room. As soon as we opened the door, there was a strong unpleasant smell. The staff said it was because they had just cleaned and suggested we leave the door open for several minutes — not ideal when all you want to do is rest. They provide complimentary water, coffee, and tea, and breakfast is included. However, the breakfast spread is the same every day, and the bread is already pre-toasted, so it’s cold by the time you get to the small dining area. If you come down late, there’s usually not much food left. Basic toiletries like towels, toothbrushes, toothpaste, soap, and shampoo are provided. The bathroom has a bidet, but the shower’s water pressure is quite weak. Note that the hotel is **not accessible by car** — taxis will drop you off nearby, and you’ll have to walk a bit and find your way via Google Maps. The location is very central, just a one-minute walk to St. Joseph’s Cathedral and surrounded by many restaurants, cafés, and spas. It may look a bit sketchy at first, but this seems typical for the Old Quarter area. Soundproofing is poor — you can hear noise from the street and even from the next room. Some balusters on the staircase are coming loose, and there were red hairs in the shower area, which suggests it wasn’t thoroughly cleaned. The facilities overall feel quite old. If you’re particular about cleanliness and comfort, this hotel might not meet your expectations. But if you just need a cheap, central place to crash for a night or two, it’s manageable.

🛏️ Aviary Hotel Hanoi – Great Stay for a Short Trip! We booked a room for three people for one night and had a smooth, pleasant experience. The room was clean and well-maintained, with all the amenities we needed. Check-in and check-out were quick and hassle-free, which made everything more convenient. The staff were friendly and welcoming, adding a warm touch to our stay. Perfect for a short visit to Hanoi!

The hotel staff was very kind and friendly. The location was perfect. It’s in the Old Quarter area, which is the central part of Hanoi. There was an outdoor swimming pool and sauna. We used the sauna, it was great and relaxing. Room was clean and comfy. Food was very tasty.

I was really pleased with this accommodation – everything was thought out to the smallest detail. From the cozy room to the cleanliness and beautiful atmosphere, everything was perfect. The location is very convenient, so I could easily get to all the interesting places. But what I appreciate the most is the attitude of the staff – a sincere smile and willingness to help whenever I needed it. It is a place I would happily return to on my next visit to Vietnam.

The location is quite good, it’s in old quarter and walking distance to many popular sites, so this is a plus. The reception people were so nice, they have different people on different shifts, all of them were so friendly and polite. After we firstly checked in and stayed the first night, the air conditioning in our room stopped working. So we informed the reception and they kindly changed our room. The breakfast was not too bad. Basic but for the price paid, I can not compliant, there were fresh fruits and a choice of freshly cooked omelette or chicken pho. It is good value for what we paid. Staff started working very early and they could be loud in the building. I was woken up by them on a few occasions. On some nights, we had a gecko friend visiting us, we like it, it looks cute and harmless. Overall, we enjoyed our stay, because its value for money and reception people were so friendly and nice.

Chose this place because of good reviews but was disappointing. Ground floor cafeteria smelled of stale urine the first 2 days I was there. Took a rook with window and got scammed as the window faced a wall 2 feet away so it was dark with no natural lighting. I'm OK with the alleyway that other travellers talk about as this is normal for vietnam. Bathtub poorly designed sucu that it kept leaking on floor and caused floor to be wet.

I would like to say thankyou for Anatole all staffs , especially Victor and Quinn, they provided an wonderful experience for my family in these days. The hotel is clear and there are lots of variety choice of breakfast. We love the rooftop swimming pool and the beautiful lobby. Victor solved the problem we faced and Quinn explained the traveling spot patiently. With their smiling face, it was a great start up for everyday.