Holiday Inn Express Nashville Downtown - Broadway

Holiday Inn Express Nashville Downtown - Broadway Reviews

Holiday Inn Express Nashville Downtown - Broadway

920 Broadway, Nashville, Tennessee, 37203View Hotel Details
Holiday Inn Express Nashville Downtown - Broadway
Holiday Inn Express Nashville Downtown - BroadwayHoliday Inn Express Nashville Downtown - BroadwayHoliday Inn Express Nashville Downtown - Broadway
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Holiday Inn Express Nashville Downtown - Broadway Guest Reviews

4/5
Very Good
43 review
Verified reviews
Location4.0
Amenities4.0
Service4.0
Cleanliness4.0
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All reviews(43)
Positive reviews(39)
Reviews with photos/video(2)
Negative reviews(4)
JANG
Standard Two Double Beds
Stayed in Jun 2024
Family
27 review
3.2/5
Posted on Jul 6, 2024
Reasonable price for great location.
Guest User
Standard King Room
Stayed in Jun 2024
Business travellers
48 review
3.2/5
Posted on Aug 8, 2024
The hotel is in a great location, and the surrounding area is very lively. Because of the liveliness, it is a bit chaotic. In the middle of the night, many drunk people were wandering around the hotel and the surrounding area. I only stayed for one day on a business trip.
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Guest User
Standard Two Double Beds
Stayed in Feb 2024
Business travellers
20 review
5.0/5
Outstanding
Posted on Feb 22, 2024
Holiday Inn seems to be pretty much the same everywhere I go, so that’s why I like to choose Holiday Inn. Overall, it’s a good value for money.
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Dawn S
Stayed in Aug 2024
Travel with friends
5.0/5
Outstanding
Posted on Aug 24, 2024
My best friend took me to Nashville for my 60th birthday and we stayed with you for three nights. Your valet service is great. The AMAZING KEVON is fantastic! He sings to you when you pull up and all the way to your room. He recognized us every time we came down and would immediately go grab our car. He is the reason that our stay was so great. The housekeeping staff needs some training we had to call down to the front desk, four times for toilet paper, tissue, and towels. That to me is unacceptable. The hotel is very clean. The pool needed some service, but I believe most of that problem was because of the construction that is going on around the hotel. We will give your hotel a second chance to see if you can improve on things that need to be improved on.
Response from Property: Dawn, thank you for sharing your experience. It’s wonderful to hear you had a memorable birthday trip at the Holiday Inn Express Nashville Downtown. Kevon sounds like a remarkable team member, and it's great to hear he made such a positive impact on your stay. Feedback about the need for more consistency in room supplies and the pool area has been noted. We’re committed to making improvements and look forward to the opportunity to welcome you back.
Jennifer W
Stayed in Jul 2024
Couples
3.0/5
Posted on Jul 12, 2024
Bed was comfortable and clean, but the room needed several repairs. Shower curtain rod was not secured to the wall very well, so it wouldn’t stay closed all the way and water got all over the floor. The entire 4th floor felt kind of dingy with a rusted metal cover on the wall.
Response from Property: Jennifer, thank you for your feedback. It's great to hear that you found the bed comfortable and clean. Your comments regarding the room and the general condition of the 4th floor have been noted, as we aim for continuous improvement. We hope to have the chance to provide you with a more satisfactory stay in the future.
Guest User
Stayed in Oct 2024
Family
5.0/5
Outstanding
Posted on Oct 29, 2024
Clean rooms. Friendly staff whether they be at the desk, in housekeeping, or food service. Great breakfast assortment each morning. Wonderful entertainment and snacks in the lounge. Great location on Broadway close to all the restaurants and entertainment.
Guest User
Stayed in Oct 2024
Other
5.0/5
Outstanding
Posted on Oct 28, 2024
Great service! Room was clean and comfy. Plenty of great lighting in the bathrooms. Conveniently located within walking distance to food and bars. Also valet was amazing. Breakfast was wonderful also snacks in the afternoon. Area with games. Also music in the lobby in the evenings
Guest User
Stayed in Oct 2024
Other
5.0/5
Outstanding
Posted on Oct 26, 2024
Really appreciate having a safe and easily accessible place to park for a business conference the last three days. Brackman and Mo are super friendly valets and took good care of me. I was excited to be able to get a discount from SpotHero for the parking. I would definitely recommend using SpotHero and parking at Holiday Inn express for your next visit to Nashville.
Guest User
Stayed in Oct 2024
Other
5.0/5
Outstanding
Posted on Oct 26, 2024
I met Dione and asked him many questions about the city and the best way to navigate the city and he was full of useful information he help guide us the whole way. The whole hotel in general was a very pleasant experience and I couldn’t have asked for a better time for me and the family
Guest User
Stayed in Oct 2024
Other
5.0/5
Outstanding
Posted on Oct 26, 2024
Great stay, the staff is awesome! We had a great time. Family friendly. Dion is the man! I would recommend this hotel to everyone going to Nashville and wanting stay near Broadway! I couldn’t have asked for a better experience! I will come back again.
Guest User
Stayed in Oct 2024
Other
5.0/5
Outstanding
Posted on Oct 26, 2024
Fned and Moe were Very helpful checking in on us and getting our luggage out of the car. They were very welcoming and gave us tips for the area. Their manager was very engaging with them and encouraging them to make the guests have a great day at the holiday inn.
Guest User
Stayed in Oct 2024
Other
5.0/5
Outstanding
Posted on Oct 16, 2024
Great hotel location we loved how close the hotel is to a trolly stop & a walk from everything! The hotel staff was so friendly. Especially Jasmine & Moni they made our stay even better! Our first time in Nashville was amazing we are already planning when we should return🤠
David S
Stayed in Oct 2024
Couples
5.0/5
Outstanding
Posted on Oct 13, 2024
Good Hotel. Rooms were extremely clean and the bed was super comfy. Pool and Fitness room were all functioning. The Continental breakfast bar was good. The only recommendation I have is to request a room that is not located near the elevator.
Response from Property: David, the team is thrilled you enjoyed your stay at Holiday Inn Express Nashville Downtown. It's wonderful to know you appreciated the cleanliness, comfortable bed, and the facilities. Thank you for your suggestion about the room location—it's always helpful to hear guest recommendations. We hope to welcome you back again soon!
Jer C
Stayed in Sep 2024
Couples
2.0/5
Posted on Sep 22, 2024
When I booked the reservations, I was upfront about wanting a pool. There is a pool that is closed for the season even though it has been in the 90's the entire trip. GUEST laundry was taken over by hotel staff washing linens. The chairs in the dining are a stained. This place needs a major renovation. That being said the location is great, a short walk to downtown. Staff was pleasant but not helpful with concerns - probably nothing they can do but this stuff is someone's responsibility.
Response from Property: 569jerc, thank you for your feedback. It's unfortunate the pool wasn't available during your visit, and the issue with the guest laundry is taken into account. The dining area condition is also noted, and feedback like yours is valuable for improvements. On a positive note, the convenient location and friendly team members were appreciated.
yellowrabbit66
Stayed in Sep 2024
Travel with friends
1.0/5
Posted on Sep 22, 2024
I'm disappointed with the Customer Service from the staff at Holiday Inn Express Nashville Downtown. During check out I explained that the hotel door would not securely lock without several attempts to close it. The hotel room door would sound like it closed but could be pushed open. Which meant that my personal property was vulnerable when I was not in the room. The front desk receptionist offered hotel points as an apology. Unfortunately three times over several weeks and still no response from the management on the point award status. Hopefully they're more responsive to their maintenance issues than they are to their customer emails because the room is unsecured. Since the hotel elevator does not require a hotel key card to use, anyone can access their hotel room floors.
Response from Property: yellowrabbit66, thank you for sharing your concerns. It is regrettable to hear about the challenges encountered with the door and communication issues regarding the points. Security measures are important, and your feedback is valuable for continuous improvements. Your comments about the elevator access will certainly be taken into consideration.