Renaissance New York Harlem Hotel

What a disappointing experience!!! My Ctrip booking included city tax, and the room rate was nearly 13,000. However, upon check-out, the front desk added nearly $29 to my deposit without any communication. After I left, I received a text message confirming the charge. When I called the front desk, they denied it. Fortunately, I successfully got my money back through Ctrip customer service. The front desk service was indifferent and unhelpful. The hotel's strengths are its quiet location, convenient transportation, and good amenities. If you don't speak English well or book through other channels, avoid paying an extra $29.

The hotel was filthy, like ****, and the staff's attitude was the same.

One of the two hotels close to Columbia University, it was unexpectedly located in the black area. Alarms were ringing downstairs at night. After staying there for one night, I didn't want to stay a second night.

The air conditioner is very loud and sometimes there is a strange smell, like the smell of ventilation. Be patient. There are three elevators, and one seems to be wobbling. It should be checked. The staff at the hotel counter are unprofessional. You have to ask at different times to get results. I hope the staff training can be improved.

This hotel was terrible, the breakfast was even worse, and it caught fire in the middle of the night.