The Chatwal, in the Unbound Collection by Hyatt

Great location, and the rooms and service were great. Breakfast was included in our rate, and it was fantastic. While near Times Square, it was on a quiet side street. No issues with noise at night. The rooms were great with robes, slippers, bar and nice glassware if you just wanted water in a nice glass. Bidet was terrific per my mother. It scared me a bit! Worth the price. These orchids delivered to the room out of the blue one day.

This was a 10 out of 10 best time family trip for our family! The Chatwal was amazing helping us book our hotel room and making sure everything was set for our arrival. When we arrived, we were informed that we were getting upgraded to the Director Suite, which is also amazing! The robes are so soft, the beds and pillows are comfortable! Food and drinks are so tasty! Services are wonderful and they made you feel special! I highly recommend asking for Michael and Steve! Michael made my daughters feel like princesses every time he called them by their names and asked how their trip was going! My youngest loved swimming in the pool and meeting a lady who I believe was the lifeguard, but unfortunately I didn't catch her name! She was down to earth! Check out was so easy! If you were ready to check out, but still wanted to walk around NYC, you were allowed to leave your car in the garage and they stored your luggage, we just called ahead of time when on the way back! It was the best experience of our lives and we will definitely try to be back again for a stay or just a visit to say hello!

This hotel is on the more expensive side but totally worth it when combined with Amex Platinum benefits. The staff is extremely friendly and customer focused. Special shoutouts to Michael the bellman and Peter the valet who always greeted us by name and handled an issue I was having with my car with caring and professionalism. The hotel itself is beautiful. The bathroom is fantastic and the bed extremely comfortable. We had dinner and breakfast at the onsite restaurant The Lambs Club and both were very good. We will return when we next stay in midtown/Times Square.

The rooms were old, stains on the wood furniture and walls. Overpriced for what is offered. However, the staff was great.