Macdonald Crutherland House

Overnight stay for a nearby night out Room perfect with good facilities - good breakfast next morning Would use this hotel again

Excellent staff who made you feel welcome and Hannah on reception and the lad in the bar went above and beyond. They were a credit to the hotel

The buildings felt outdated especially the electrics - not enough power sockets, poor lighting in bedroom. The pool didn't feel particularly clean. Staff were attentive and helpful.

Very underwhelmed by our stay. Greeted by a man at reception who didn’t look up from his computer when he asked how he can help. He then didn’t engage in any conversation which we found slightly offhand. Restaurant was like a function room with tables and chairs thrown in, bland walls with no decor and shabby carpet. Outside seating has a few tables and the bar didn’t have any snacks which we found odd. Restaurant staff seemed completely uninterested and spoke in a monotone voice. It wasn’t remotely welcoming. We also passed another members of staff on our way to our room which we guessed was housekeeping, she gave us a cold stare and kept walking. No hello or anything. Again, very odd. The grounds are nice and we went a short walk, but thought there was more areas we could access than there were. Bedroom was spacious clean and had what we needed, however the tv was tiny compared to the huge walls and wasn’t able to relax and watch anything at the end of the evening. Needed extra towels and tried to call reception number plus times and it kept ringing out. So disappointing, as we were very much in need of a lovely relaxing night away, but felt unappreciated and unwelcome. Won’t be back

Excellent Hotel, Comfortable ,clean and quiet area . We visited from London and loved it. Breakfast was really good. Overall excellent . Kids enjoyed the pool. Outside area is so nice can take nice photos .

We enjoyed 3 nights at this hotel during half term. Checking in process was very efficient and all staff were friendly. The main part of the hotel was much nicer and the pool was excellent. The hotel room in contrast felt tatty and not particularly clean though I am confident that it had been thoroughly cleaned. Our family room had a double and 2 single beds, so well set up for a family but the beds and room were in need of a refresh. During our stay there was a Prom and a Wedding on consecutive nights, but this was really quite and did not disturb our stay.