Pullman Stays in Paris

The hotel is conveniently located; the main entrance isn't far from Montparnasse station, just a short walk across the street. There's another metro station very close by on the back side, accessible through the shopping mall on the right. However, there are no restaurants nearby, only three small supermarkets (including the one in the mall) which aren't great – limited and poor quality selection. It's best to buy whatever you need at Marks & Spencer or McDonald's in Montparnasse station before dark. The hotel room facilities are new and decent, and it's quite spacious. The window is large but can't be opened. The breakfast buffet offers a good variety, and the quality is acceptable. At the restaurant, the hostess let the two foreigners ahead of me go straight in after checking in, but when it was my turn, she told me to wait on the left for someone to escort me. Then, the foreigners behind me were also allowed to enter freely after checking in. Annoyed, I confronted the hostess directly. The person who checked me in was a Chinese-speaking woman (though I didn't need or see any benefit from Chinese service). She assigned me a corner room (that's the first red flag). I paid the deposit in cash (second red flag: showing my money). The third red flag is that the room door didn't have a deadbolt. Around 10 PM, half-asleep, I was suddenly woken up by the door opening. Luckily, I had a door stopper with an alarm, which scared the person away. I immediately went downstairs to the front desk. After checking the surveillance footage, she made a phone call and then told me it was staff maintaining the carpet or something, and they didn't realize the room was occupied. The front desk immediately moved me to another room, but I couldn't sleep a wink. In the morning, I went to the front desk to check out early. The front desk called the manager, who repeatedly tried to persuade me to stay. The manager was very polite and clearly regretful about the incident, offering me a better room with assurances that there would be no more issues, but the damage was done. If it weren't for the alarm, I can't imagine what might have happened. I insisted on checking out. Throughout this awful experience, Trip.com's response was swift, proactive, and helpful in assisting and dealing with the situation. They did everything they could, which is why I feel confident choosing Trip.com. When traveling, safety is always the first and most important priority. When a hotel room door doesn't even have a deadbolt, that's already a warning sign.

The room was quite spacious and very clean. The staff were super friendly and helpful; they spoke English slowly and clearly, which was great since we don't speak French. The surrounding area has excellent amenities, and it's super convenient to get around by bus or metro. Plus, the Eiffel Tower is practically right there!

The room was clean and good-sized. Also walking distance to Westfield shopping mall and the metro lines. Gym was small but good enough for a quick workout.

Check in was straightforward and the room was very nice and modern. Comfortable beds and all expected amenities available inclusive of kettle and coffee machine. The one thing which tarred the experience was one evening their was no hot water. The staff was unable to fix on the night which resulted in us having to take a lukewarm shower which wasn't very pleasant. Staff did try hard to compensate at end of the stay but we had pre paid and didn't want to stay for a drink as needed to get off to next destination. The staff in fairness were very friendly and our little one did enjoy the table football.the breakfast could have had a bit more variety of more hot food choices and fresh fruit. However we did enjoy the egg station.