Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Very Good
60 reviews
8.6/10
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9.2/10
Great
JJn_foodieBest 5 star property in Sofia hands down.
.The room was spacious with contemporary and minimalist design but still very functional. There's even a divider between the bathroom to the rest of the room so it felt like staying in a junior suite instead.
.The facilities were amazing, best indoor pool I've been to ever. It was fitted with all the aqua techs which provide so many massage options. There's also 2 types of saunas, a salt room, a steam room and even a ice tube filled with ice.
.The food at the hotel restaurant was amazing
.The service was so good because I was very frustrated and hangry as the QR code and the TV ordering system didn't work and I called the restaurant repeatedly and no one picked up. So I went down and spoke to Daria, who listened to my concerns and personally took me to the restaurant so that I can order something from the restaurant menu that I really wanted to take back to the room which is not supposed to be done. Diana from In Room Dining even came to deliver the food to my room for me, which actually wasn't her job. I felt looked after and treated like a guest in a 5 star property.
To top it up, we decided to have lunch at the hotel restaurant after checked out and met Vladislav, who gave us an amazing service from food to drinks. Absolutely perfect.
I will definitely come back to stay here next time I am in Sofia and will recommend it to everyone who's coming to Sofia.
Hotel near Sofia City Center, Sofia 100% of visitors choose this area
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9.2/10
Great
GGuest UserThe Junior Suite was wonderful, essentially a studio apartment with a well-equipped kitchen and dining area, large windows, a private balcony seating area and extensive shelf space. The bathroom was very modern with a very nice tall shower. The beds were very comfortable and the room was large, with a couch. Definitely a great place for both short and long stays.
There were a few small inconveniences in the room, but nothing that affected our stay (water seemed to leak over the door of the shower onto the shower mat; toilet seat was very stiff and loud to open/close; closets were very wide but oddly short to accommodate extra drawers, so too small to hang dresses in full length; the automatic lighting inside the closets did not turn off correctly; and our key card stopped working in the middle of our stay and had to be fixed at the reception). The hotel is very close to a tram stop, so it's easy to get into the city center, and it's also very close to the Cultural Center. It is a bit more of a trek to walk into the city, but still possible in 20 minutes or so. The hotel is located on a small street off the main road and the sidewalk leading up to it is very narrow and in disrepair. You would not guess that the inside of the hotel is so sleek and modern based on the older surrounding area.
Hotel near Sofia City Center, Sofia 100% of visitors choose this area
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9.2/10
Great
KKMSI recently stayed at the Sofia Novotel and overall had a pleasant experience. The rooms were very clean and well-maintained, providing a comfortable space to unwind after a busy day. The beds were perfect—not too firm and not too soft, ensuring a great night’s sleep.
The hotel’s location is fantastic, situated just across the street from a shopping mall, which made it incredibly convenient for dining, shopping, and entertainment. The staff were friendly and helpful, always ready to assist with a smile.
The breakfast was excellent, offering a good variety of fresh and tasty options to start the day.
The only downside was the gym, which is quite small and lacks heavy free weights and a pull-up bar. While it’s fine for a basic workout, those looking for a more comprehensive fitness setup might be disappointed.
All in all, Sofia Novotel is a great choice for its location, comfort, and service, but fitness enthusiasts might find the gym facilities limited. I would definitely stay here again!
GGuest UserEven though I only stayed for a few hours to get some sleep, this was the hotel with the best-smelling bed sheets I’ve experienced so far. It really left a great impression on me. The only issue was waiting a bit too long during check-out. But I would definitely choose this hotel again.
GGuest UserGreat location for travelling, 10 minute walk to Central Bus & train stations.
Just off the main street so quiet.
3minute walk to the subway, where you can go 5 stops to the end of the line and take bus 66 up through the pine forest of the Vitoska mountain & ski lifts.
We had a double room with a small balcony that was fine.
Just asked reception & got a kettle & coffee,& sugar.
The bathroom has been refitted with new towels & was spotless. The room carpet is probably next for changing
It seems the cleaners used too much insecticide which left a lingering smell.
The breakfast was 3 minutes walk to a sister hotel. There was a good choice of cereals, fruit, breads, cakes cold cuts etc
It's not luxurious but great for a couple for 3 mights
Hotel near Sofia City Center, Sofia 100% of visitors choose this area
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8.8/10
Very Good
AAnonymous UserVery Good Value for Money. Room is clean and cozy. Self check-in is available for those coming past 7pm. I contacted them via WhatsApp. Bed is comfortable. The comforter could be bigger tho. My room is on the first floor on the other house at the back. Kettle is available if you want to make your early morning coffee or tea. There is also a mini fridge. A/C is also available and iron for clothes.
Location is perfect, just outside is a tram station and also very close to the airport line station just one transfer or you could just walk.
The neighborhood feels safe and a lot of different establishments. There are many restaurants, shops, and grocery stores.
My only complaint really is the no separation of toilet and shower as others have pointed out. But the hot/cold shower is very nice. I loved showering here.
Hotel near Sofia City Center, Sofia 100% of visitors choose this area
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8.7/10
Very Good
AAnonymous UserLimpieza, ubicación, confort, desayuno y equipamiento de la habitación convierten a este hotel en una excelente opción para descubrir la animada ciudad de Sofía. Cuatro estrellas equivalentes a los hoteles españoles de la misma categoría
Hotel near Sofia City Center, Sofia 100% of visitors choose this area
Price per night from:0
8.7/10
Very Good
BBeryl XuThere is a casino in the hotel. So the parking fee is expensive. It's about RMB 100 per night. The hotel is cost-effective, so we can ignore the old facilities. When I checked in, the front desk gave me the second floor. I said I wanted a higher floor. There should be a manager next to me and said that I have to make a request. I said I have a request. I showed them the request I wrote. Because of the word count requirement, I wrote it in Chinese on Ctrip. The other party immediately said that we couldn't understand it. I immediately responded, don't you have a translator? Then I was a little reluctant to give me the sixth floor. 👌. When checking out, I especially want to praise the front desk lady with long brown hair. The service attitude is very good. I want to print the car insurance policy. She helped me one by one.
Hotel near Sofia City Center, Sofia 100% of visitors choose this area
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8.6/10
Very Good
GGuest UserThe attitude of the receptionist was unprofessional, rude and unacceptable.
For one hour, the whole hotel didn’t know how to charge my credit card, as their credit card machine doesn’t follow EU rules for 3D security, thus jeopardising clients’ private data. I wasted a full hour on the phone with my bank, only to find out that the hotel doesn’t follow rules on how to securely handle credit card data. The management kept telling me that it’s my fault, despite the fact I never before have had problems with card payments before.
Breakfast food was decent, with a choice between a couple of set menus.
The hotel was clean, rooms were quiet, and it was situated and in a convenient location, within 3-4 minutes from the nearest metro station.
Some of the photos on their site are dated, as the interior is different now.
MMarzipanSmall room, very weak flow in the shower, really basic for sleeping before a flight, hard and uncomfortable mattress, more like resting for a few hours and flying no further than that