Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jun 6, 2026
Guest UserHad an amazing stay at the Crowne Plaza, the room was brilliant and exceptionally clean, loved the access to the spa and pool, great location for us as opposite the dental clinic, lovely location with coffee shops and eateries within walking distance. Easy to get metro into the city or taxi for less than 15€. All the staff were lovely nothing too much trouble. Would highly recommended this hotel
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Price per night from:AU$ 142
Posted on Sep 11, 2025
Guest User
The Junior Suite was wonderful, essentially a studio apartment with a well-equipped kitchen and dining area, large windows, a private balcony seating area and extensive shelf space. The bathroom was very modern with a very nice tall shower. The beds were very comfortable and the room was large, with a couch. Definitely a great place for both short and long stays.
There were a few small inconveniences in the room, but nothing that affected our stay (water seemed to leak over the door of the shower onto the shower mat; toilet seat was very stiff and loud to open/close; closets were very wide but oddly short to accommodate extra drawers, so too small to hang dresses in full length; the automatic lighting inside the closets did not turn off correctly; and our key card stopped working in the middle of our stay and had to be fixed at the reception). The hotel is very close to a tram stop, so it's easy to get into the city center, and it's also very close to the Cultural Center. It is a bit more of a trek to walk into the city, but still possible in 20 minutes or so. The hotel is located on a small street off the main road and the sidewalk leading up to it is very narrow and in disrepair. You would not guess that the inside of the hotel is so sleek and modern based on the older surrounding area.
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Price per night from:AU$ 204
Posted on Sep 29, 2025|Superior Double Room
Guest UserStayed for two nights. The hotel is very clean. It must be a new hotel. The facilities are also new. It is very convenient to be next to a supermarket. The front desk service is good. The check-out was two hours late on the last day. Thank you very much. I hope to come again in the future.
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Price per night from:AU$ 163
Posted on May 1, 2026
Guest UserThe hotel overall is ok, clean and spacious . The night driver shuttle service guy who picked us up on 30 April is great. Very caring , called us to ensure we reach the airport.
However this stay take the crown of the worst receptionist award . The lady is dark skin, with curly hair tied up hair and was on duty on 1 May between 8.30-9.40 am. We booked the shuttle service at 8.30 am but since we will be running late we called reception to cancel the booking. Her reply was it cannot be cancelled you need to take a taxi to airport.
When we reached the reception at 8.55 am and asked again where is airport shuffle she said in a stern voice without any smile you must book via QRcode. we decided to wait at the main entrance for shuttle which did not show up. I went back to reception at 9.05 am and ask why did i missed the bus even though I was there at 8.55 am and she replied with a straight face it left at 9 am . I decided to book the shuttle bus via QR code at 9.30 am and waited at the main door. At 9.28 am there was no sign of bus, I went back to reception and she said wait for a few minutes. At 9.35 am , she was on the phone chatting but i saw 2 hotel guests going up the bus with their luggage on the side door(not main door) . I run to round up 4 other hotel guests to inform them the pick up is at side door and we quickly went up the bus. We found out that the receptionist told them to wait at the main entrance instead of the side entrance. so in the end we waited since 8.55 am till 9.35 am and missed the 9am shuttle bus and almost missed the 9.30am bus due to an extremely unhelpful receptionist who should not be in that role of hospitality if she feels that every query posed to her is a chore. Management of the office please review your service quality standards. This attitude is simply not acceptable and it is not a cheap hotel.
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Price per night from:AU$ 128
Posted on Jan 1, 2026
Guest User
I stayed at WN Hotel for 3 days as a remote worker and was pleasantly surprised at every turn. The self check-in and check-out process was seamless, and the keyless Bluetooth door entry made coming and going effortless. The rooms are huge — perfect for setting up a comfortable workspace.The breakfast was excellent, and the staff were incredibly welcoming and helpful whenever I needed anything.
While the hotel isn't located in the city center (so it may be less ideal for travelers looking to explore Sofia in just a day), it's absolutely heaven for remote workers. The surrounding area is alive and booming with shops, bars, and restaurants, giving off a young, productive vibe.
Highly recommended for digital nomads and anyone looking for a comfortable, modern stay!
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Price per night from:AU$ 148
Posted on Nov 17, 2025
Cagbacov
Very Disappointing Service – Not Worth the Price
I recently stayed at Hotel COOP Sofia and had an unpleasant experience with one of the receptionists, Mariana. When I called the reception to request some ice for my room, she informed me ,in a rather rude tone ! That the hotel does not deliver ice to rooms and that I had to come downstairs to collect it myself.
As I tried to explain that I had received ice in my room the previous evening, she abruptly hung up the phone. When I went down to the lobby to clarify the situation, I told her that her behavior was unacceptable and that an apology would be appropriate. Instead of apologizing, she claimed she was “too busy” and that there were “too many guests,” although the lobby was completely empty at the time.
She then asked, again in a dismissive way, whether I still wanted the ice. I requested to speak with her supervisor, but she pretended not to understand what I meant. Eventually, she brought me a small amount of ice in a paper cup. Only after I insisted did she return with an ice bucket and tongs.
This level of service is far below what one would expect from a four starts hotel of this category. The experience left a very negative impression, and I will certainly not stay here again.
Aside from this, the hotel’s facilities are average at best and do not justify the price. The only real advantage is the availability of parking, which also comes with an additional charge of €12 per day.
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Price per night from:AU$ 185
Posted on May 26, 2024
Guest User
The attitude of the receptionist was unprofessional, rude and unacceptable.
For one hour, the whole hotel didn’t know how to charge my credit card, as their credit card machine doesn’t follow EU rules for 3D security, thus jeopardising clients’ private data. I wasted a full hour on the phone with my bank, only to find out that the hotel doesn’t follow rules on how to securely handle credit card data. The management kept telling me that it’s my fault, despite the fact I never before have had problems with card payments before.
Breakfast food was decent, with a choice between a couple of set menus.
The hotel was clean, rooms were quiet, and it was situated and in a convenient location, within 3-4 minutes from the nearest metro station.
Some of the photos on their site are dated, as the interior is different now.
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Price per night from:AU$ 101
Posted on Jul 3, 2026
Igal NessGreat central location in Sofia, within easy walking distance of everything. The hotel has an ”old school” charm, but the design is anything but dull. Friendly staff and an excellent Bulgarian-style breakfast. Nice and very useful touches in the room, like the shoe shine sponge and sewing kit. Comfortable bed and pillows, and a roomy bathroom. Would happily stay again.
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Price per night from:AU$ 98
Posted on Jul 18, 2025
Jn_foodie
Best 5 star property in Sofia hands down.
.The room was spacious with contemporary and minimalist design but still very functional. There's even a divider between the bathroom to the rest of the room so it felt like staying in a junior suite instead.
.The facilities were amazing, best indoor pool I've been to ever. It was fitted with all the aqua techs which provide so many massage options. There's also 2 types of saunas, a salt room, a steam room and even a ice tube filled with ice.
.The food at the hotel restaurant was amazing
.The service was so good because I was very frustrated and hangry as the QR code and the TV ordering system didn't work and I called the restaurant repeatedly and no one picked up. So I went down and spoke to Daria, who listened to my concerns and personally took me to the restaurant so that I can order something from the restaurant menu that I really wanted to take back to the room which is not supposed to be done. Diana from In Room Dining even came to deliver the food to my room for me, which actually wasn't her job. I felt looked after and treated like a guest in a 5 star property.
To top it up, we decided to have lunch at the hotel restaurant after checked out and met Vladislav, who gave us an amazing service from food to drinks. Absolutely perfect.
I will definitely come back to stay here next time I am in Sofia and will recommend it to everyone who's coming to Sofia.
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Price per night from:AU$ 231
Posted on Jun 11, 2026
HarveydogGreat location for the airport, however the hot breakfast was cold and the room was very dusty. The shuttle bus drivers to the two airport terminals were however outstanding, as was the lady on reception.
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Price per night from:AU$ 108