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9.3/10
Great
ZZuiyuchenThe front desk staff, especially the gentleman, was incredibly kind and helpful. He made storing our luggage very easy. He even came out to tell us we could wait inside for our Uber because it was cold outside at night. Plus, he spoke a little Mandarin, which was very friendly. The hotel service was excellent, the room was spacious, and the location was convenient, with a shuttle bus available. If I go back to Geneva, I would definitely book here again; it was a fantastic experience.
GGuest UserGreat location just a few hundred metres from the main railway station. Tram stop right outdoors and surrounded by good range of shops and restaurants.
Rooms are air conditioned, spacious and have good facilities such as safe, fridge and good wardrobe space.
Bathroom is decent size although shower position confusing as spray often caused the floor to be get wet.
Tea and coffee making facilities in the room but did have to ask for normal tea as only flavoured
offered. Our room was facing the street and although on the 4th floor was quite noisy.
Staff on reception were nice and helpful and we benefited from the free Geneva travel card for our stay.
TtheminimeThe location is pretty convenient and accessible. It was 1 minute walk away from the tram station and 2 stops away from Cornavin Station.
Staffs were friendly and approachable at all times. Even though, I didn’t mention that it will be my birthday, they prepared a small amenity for me on my second day stay. Truly appreciate it!
Hotel and the room is clean. Very pleasing to the eyes.
Room came with universal socket which came in handy since my luggage was delayed and I do not have travel adapter with me.
All in all, I had a really pleasant stay.
Thank you N’vy!
GGuest UserThe location is pretty convenient, and it is a surprise that before checking in, a public traffic ticket will be sent via email. Btw, the self-check-in process is quick and simple. It's indeed a good experience! My friend likes the hotel's breakfast very much. Five stars!
GGuest UserОтель понравился. Расположение удобное - в середине между старым городом и набережной озера, можно дойти пешком. Номер просторный с большим балконом. Девушка на ресепшен (русскоязычная), очень помогла нам - нашла программу фестиваля на который мы приехали и была очень благожелательна. Завтрак приличный (омлет, блины, фрукты, сыры). Из минусов - очень скромный, даже аскетичный и старомодный интерьер, хотя кровать удобная. В целом, за свои деньги хороший отель.
JJR.PINI recently spent 8 nights at the InterContinental Genève. Overall, my stay was comfortable, and there were several aspects worth mentioning. The room was quite spacious—especially for a solo traveler like me—which made it easy to settle in and relax during a longer stay. However, the décor felt a bit outdated, and there were areas with noticeable dust, which affected the overall impression of cleanliness.
Housekeeping visited the room every day, which I appreciated, but despite the daily service, the room still wasn’t as clean as I would expect from a hotel of this standard—particularly for an 8-night stay.
Most of the front desk staff were wonderful. They were polite, attentive, and professional, and their warm service truly enhanced the experience. Unfortunately, there was one exception: a female staff member wearing thick black glasses. Her tone and attitude were not very pleasant, and her facial expressions made the interaction feel uncomfortable, which contrasted sharply with the excellent service from the rest of the team.
In summary, while the spacious room—perfect for someone staying alone—and the generally outstanding service were definite positives, the outdated décor, dust, and inconsistent staff attitude are areas that could be improved. My 8-night stay was overall decent, but there is room for improvement to meet the level of quality expected from a hotel in this category.
GGuest UserThe room was well-appointed and spotlessly clean, the overall environment was pleasant, and the service was excellent! The hotel reception is conveniently located above a COOP supermarket. Guests can take the elevator directly from the underground parking garage to the lobby on the 0th floor, which is extremely convenient. The only minor drawback was that the room felt a bit small. While two 28-inch suitcases on the floor would certainly obstruct movement, we found that placing them on the bay window freed up a lot of space and made the room much more comfortable.
AAppleTravelSwiss hotels are relatively expensive due to limited space, but this time, because my trip was longer, I booked a slightly larger double room with a view of the Jet d'Eau. From my room, I could see the fountain and the beautiful old buildings in the surrounding square. The room had three windows, which were very bright when open. My room also had a small luggage compartment. The hotel was very clean, and there was bus number 10 nearby that goes directly to and from the airport. However, you need to bring your own basic toiletries as they are not provided. It's a short walk from the city center, but not too far. There's a Burger King nearby, but for something better, you need to go to the train station where there's a Chinese restaurant; the food is decent. The hotel floors are wooden, which felt cleaner than carpet. Considering the high cost of living in Switzerland, this hotel is quite good value and worth recommending.
KKamalathaI went a day earlier to confirm my stay with the hotel. They couldn't find my booking. I showed them my confirmation on my phone. I was told that they can see my confirmation number but no payment was made by trip.com. They assured me that such has happened before and told me to be on the safe guard book another room as a standby. They assured me that they will not swipe my card until matter is resolved. That assurance made me check in. I kept coming to the front office every now and then and I was told it was resolved. Only on the last night I was told that by Trip.com of the error in the address. In the meantime the hotel had swiped my card. Surprisingly they did not honour the feedbacks I gave to Hotel Montana Geneve and Hotel Montana Zurich. There was no email to apologise for the oversight and delay in handling. I went to the hotel one day earlier to check, they could have attended to it and not confidently putting the blame on trip.com since there has been previous incidents where [ayment was not received.
I thought Hotel Montana group could have handled this matter better. Quite disappointing.
BBC_BCExcellent location for the Geneva stadium with a shopping mall next to the hotel with restaurants, supermarket and cinema/bowling alley. Great transport links to airport directly by bus within 35-40 min and into the centre.
Staff- friendly and efficient.
Toiletries provided but no lotion available.
Rooms clean and large enough.
Beds and pillows comfortable. Universal plug sockets and usb charging available in the room.