SStephy007Another Amari disappointing stay. first was amari hua hin and 2nd is this hotel.
stayed in amari koh samui for 4nights, we just got back from koh samui a few days ago.
location wise sure cant deny that, it's by the beach front, 5 mins drive away from central koh samui mall and walking from the night life but so does other resorts around the area.
when you get to the hotel specially after paying so much per night and to be classified as a 5 star hotel, you expect a good service, a 5 star service. Specially when the first point of contact to the customer service is the front staffs, however very disappointing. Most, if not all of the staffs doesnt seem to smile at all. We arrived early so we had lunch first and sure they managed to give us earlier check in at almost 2pm, their check in is at 3pm. we let it go perhaps we were just too tired and sensitive as we just arrived in koh samui and it was humid, however, throughout our stay their customer service was absolutely lacking. VERY LACKING. specially a few staffs driving the buggy service, we even had an accident one time when we were on our way back to the room, one of the driver drove so fast, THEY ALL DRIVE REALLY FAST, and he rammed onto one of the on coming buggy, i was holding my baby so tight. luckily nothing happened to us. same buggy driver who was had a grumpy look the entire stay and we saw him throwing luggages on to the buggy instead of handling them with care. so when you are taking a buggy, tell them to drive slow.
the room, we booked a connecting room, which was a mistake. booking 2 rooms would have been cheaper but anyhow, the room was not clean at all, the bathtub was moldy the floors felt dirty and there were alot of mosquitos every single day. first day we arrived we killed 10 mosquitos in one room whats up with that.
breakfast had good selections, they have 3 pools around the resorts as it is a big resort best one is the one over looking the beach, kid friendly pool. they have kids room, not that big just a small room.. anyway overall would i come back here in Amari Koh Samui, absolutely NOT. Would i recommend amari koh samui, absolutely NOT. if you want to stay in a beach front, there are alot of beach front resorts near amari and around the area check that out..
they did something nice from my baby;s birthday, decorated the mirror and gave cake so i appreciated that.
with kids i would recommend hyatt koh samui, they are friendlier to kids and service is top notch. we moved there after amari THANK GOODNESS
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