YUN YING JIA ZHOU HOTEL Reviews

Response from Property: Dear Guest,We are truly sorry to hear about the disappointing experience you had during your stay with us. We sincerely appreciate your kind words about the aspects of our service that you found satisfactory, but we are deeply concerned about the issues you've raised.Regarding the incident with the anti - diarrhea medicine, this is not the standard of service we aim to provide. We have thoroughly investigated this matter. It was a serious miscommunication breakdown between our staff and you. The intention of sending the security guard was to assist you promptly, but clearly, things did not go as planned.Our staff should have been more explicit about the cost for purchasing the medicine. It was never our intention to leave you in an uncomfortable situation. We should have handled this better, and we apologize for the confusion and frustration it caused you.We value your feedback greatly as it helps us identify areas where we need to improve. Please know that we are committed to making amends and ensuring that future experiences with us are nothing short of excellent. If there is anything else we can do for you, please do not hesitate to let us know.Thank you for your understanding and patience.Best regards

Response from Property: Dear guest,Thank you so much for taking the time to share your feedback with us. We're absolutely thrilled to hear that you had a great experience at our rooftop bar! We've put a lot of effort into creating a pleasant and inviting atmosphere there, and it's wonderful to know that it was to your liking.Regarding the breakfast, we're glad you thought it was okay overall, but we completely understand your disappointment about the coffee. A good cup of coffee is an essential part of starting the day right, and we apologize for not meeting your expectations in this regard. We've already passed your comments on to our food and beverage team, who are currently exploring options to source higher quality coffee beans and improve our brewing methods.We truly value your input and hope that you'll give us another opportunity to serve you in the future. If there's anything else we can do to enhance your stay or if you have any other suggestions, please don't hesitate to let us know. We look forward to welcoming you back and providing an even more enjoyable experience.Best regards

Response from Property: Dear Guest,Thank you for your loyalty and for choosing our hotel multiple times! We are delighted to hear that you appreciate the convenience of our location, just a 50-meter walk from the airport.We truly value your suggestion regarding adding more Western options to our breakfast selection. Your feedback is important to us, and we will certainly review our breakfast offerings to better cater to the preferences of all our guests, including those who enjoy Western-style breakfasts.Thank you again for your continued support and constructive feedback. We look forward to welcoming you back on your next trip and hope to provide an even better experience for you.Wishing you safe travels and all the best!Warm regards,

Response from Property: Dear Guest, Hello! We are glad to know that you found the hotel's location very convenient, just across the street from the airport. We are also glad that the friendly attitude of the reception staff made you feel at home, despite their limited English. We are also pleased that you were satisfied with the cleanliness of the room, which is the standard we strive to maintain. We appreciate your suggestion to upgrade the breakfast and add western food. We know that a rich and diverse breakfast selection can greatly enhance the overall guest experience. Our team will discuss this suggestion in depth and study the feasibility of incorporating it into the breakfast offering. We are always committed to meeting the needs of our guests, and your feedback is invaluable in improving our services. We sincerely hope to have the honor of welcoming you again in the future. If you have any ideas that can make your experience even better during your next stay, please feel free to let us know. I wish you a happy life and safe travels!

Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We are happy to hear that you found our location convenient for your flight connection and that our staff left a good impression on you.However, we sincerely apologize for the discomfort caused by the "Exotic Massage" advertisement in your room. This was an oversight on our part. We overlooked that such an advertisement may be inappropriate and suggestive to many of our guests.We take the comfort and satisfaction of our guests very seriously and we will use this feedback to improve our internal screening process to prevent similar issues in the future.Again, we apologize for any inconvenience this may have caused and hope that you will give us another opportunity to provide you with a more satisfactory experience.Wish you a happy life and all the best in the future!

Response from Property: Dear guest: Hello! Thank you very much for choosing our hotel and taking the time to give us feedback on your stay. We are pleased to learn that the friendly attitude of our staff and the hotel's location near the airport have brought you some convenience. However, we apologize for not being able to provide you with convenient transportation from the airport to the hotel and the lack of smoking management, which has caused you a bad experience. For transportation issues, you can make an appointment for our airport pick-up service to bring you a convenient experience. At the same time, we admit that there is negligence in the implementation of the smoking ban. The hotel has comprehensively strengthened the management of smoking bans, not only adding obvious smoking ban signs in guest rooms and public areas, but also seriously dissuading and dealing with guests who violate the rules. The housekeeping department will also purify the air and eliminate odors after the guests check out to ensure the comfort of subsequent guests. Your feedback is very important to us and is an important basis for us to improve and enhance the quality of our service. I hope to have the opportunity to serve you again in the future, so that you can see our efforts and changes, and bring you a stay experience far beyond your expectations. I wish you a happy life and safe travel!

Response from Property: Dear guest,We are overjoyed to receive your wonderful feedback! It's truly gratifying to know that our prime location, being just next to the airport, has brought you such great convenience during your travels. We designed it with the intention of making every guest's journey seamless, whether you're catching an early flight or arriving late at night.Moreover, we're delighted that you enjoyed our breakfast. Our team has been working hard to ensure a delicious and satisfying start to each day for our guests. Your compliment is a testament to their dedication.Your kind words about our service mean the world to us. We strive to go above and beyond to make your stay as comfortable and memorable as possible. Thank you for choosing us and we sincerely hope to welcome you back in the future. Have a fantastic journey ahead!Best regards,Yun Ying Jia Zhou Hotel Management

Response from Property: Dear guest,We are overjoyed to receive your wonderful review! Your kind words about our hotel, staff, location, and breakfast mean the world to us. It is our utmost pleasure to provide a warm and friendly atmosphere, and we are delighted that our team was able to assist you during your stay.Our prime location near the airport is indeed a great convenience for our guests, and we're glad you found it to be so. We take pride in our simple yet delicious breakfast offerings, and we're happy that the noodle soup was a hit with you!We look forward to welcoming you back in the future and continuing to provide you with exceptional service.Best regardsYun Ying Jia Zhou Hotel Management

Response from Property: Dear guest,We sincerely apologize for the inconvenience caused during your stay. We understand that the language barrier might have led to some difficulties in communication and problem-solving. We are taking immediate steps to improve our staff's English proficiency and enhance our service capabilities. We will also review and optimize our problem-solving procedures to ensure that we can better assist guests in the future. Thank you for bringing this to our attention, and we hope you will give us another chance to provide you with a more satisfactory experience.Best regards Yun Ying Jia Zhou Hotel Management

Response from Property: I'm sorry that I didn't reply to your email because the front desk staff had never used email to reply to guests before. I was very sad to see your comments and letter today, which brought bad memories to your trip. I apologize to you on behalf of all members of our hotel. Our hotel provides free pick-up and drop-off service, but it was our mistake that caused this misunderstanding. I swear that this will never happen again! Now I sincerely invite you to visit the hotel again

Response from Property: Dear guest,We are truly delighted to receive your wonderful feedback! It means a great deal to us that you had such a positive experience during your stay.Our prime location right opposite the airport is designed precisely to offer you utmost convenience, allowing you to reach us with a simple stroll after your journey, saving you precious time and energy. And we're overjoyed that our service also met your expectations. Our dedicated team works tirelessly day in and day out to ensure that every guest feels welcome and well taken care of, from the moment you walk through the door until your departure.Your kind words serve as an inspiration for us to continue striving for excellence. We look forward to welcoming you back in the future, and promise to make your next stay even more memorable. Have a fantastic journey ahead!Best regards,

Response from Property: Dear guest, thank you for staying at XX Hotel and providing valuable suggestions. We are deeply sorry for the problems you encountered. We are sorry that we did not bring you a perfect stay experience. We will rectify the problems you raised immediately. If you have any questions during your stay, you can contact us at any time. The hotel housekeeping center and front desk colleagues are dedicated to serving you 24 hours a day. We look forward to seeing you again.

Response from Property: Dear guest, thank you very much for your kind recommendation. We are very glad that you enjoyed your stay in our hotel. Our team is committed to providing quality service and a comfortable environment. We will continue to work hard and look forward to your visit again for a more pleasant experience.

Response from Property: Dear guestThank you so much for your simple yet heartwarming "Good good"! It's wonderful to know that you had a positive experience with us. Your concise compliment means a lot and serves as a great encouragement for our entire team. We strive to provide an excellent stay for every guest, and it seems we've made a good impression on you.If there's anything specific you particularly enjoyed or if you have any suggestions for how we can make your next visit even better, we'd love to hear from you. We look forward to welcoming you back soon and continuing to offer you a great experience.Best regards