Craft Resort & Villas, Phuket Town

I will never recommend this villa. The water in the room is yellow and the location is extremely inconvenient! The food is rubbish and it is never refill😂😂😂😂 I saw many foreigners go there and just eat cold bread and sausages with a disappointed face. 金玉其外敗絮其中！

We stayed only 3 nights but it was amazing. For location,not good Cleanliness,service quality,staffs everything good Also pool is good Restaurant is good

One of the worst stays I have had. The grounds, the cleaning team and the pool are the only good things here. Manager is awful and treats anyone who is not Chinese like they don't matter. Guests services and experience are the worst I have ever experienced. Location: in a shabty town, miles away from anything, 15 minute walk to the nearest convenience store. Shuttle: Advertised as three times a day but is often canceled so the airport can charge for airport pickups. Expect to pay at least 600 baht a day for return taxis if you want to go anywhere. Taxis sometimes take 45 mins to accept a booking because the location is so remote. Restaurant: Worst experience of my life. Awful service and terrible food. I got food poisoning on day 2 of my holiday. Never more than 2 or 3 people here each evening, probably desperate as there is nothing else around. Expect to spend most of your holiday eating from a vending machine if you do not wish to pay out for taxis. Staff: Cleaning team were awesome. Everyone else including the manager and reception team were lazy and rude. No clue about guest experience, just saving any pennies they can. Awful team. After making complaints and then talking to Trip, the manager lied and told trip no complaints had been made! So unprofessional. Bar: Always empty. Barman supposed to be there from 7.30pm. No consistency, some days he turns up past 9pm. Rooms: clean and spacious but huge issue with ants invading. I found them in my bed. Pool: warm and mostly clean, someone pulls the leaves out each day. By day 5 of my stay, there was a thick green scum on the bottom of the pool. Atmosphere: non existent. It's like staying in a ghost town. Never see anyone except coach loads of chinese arriving and then going to their rooms. I will never return to this hotel. Poor guest experience here!

The hotel had no atmosphere, catered for Chinese people, middle of nowhere so cost as a lot of money in cabs, as the shuttle only went three times a day to Phuket old town, last one at 4.00, that’s if it wasn’t at the airport. Restaurant service was awful, the breakfast was cold, and was mostly Chinese food, not worth the money. Staff not very helpful. Would never go back their.

Lucky we have a car, this location is very far from anywhere (there is not much near by) but if you want to get off the track this hotel is perfect. Breakfast is so so..

The rooms are lovely and all have a swim up pool which is great. Only issue is that it’s overlined by trees so you’ll be swimming with leaves and insects. I’d suggest they have it cleaned throughout the day, which should be possible given the hotel is generally quiet. Atmosphere wise, there is none. It’s like a ghost town - no room service, restaurant had not a single soul inside of it (couldn’t even find the staff) - I went to order and everything was ‘out of stock’ so okay had fries lol Location is pretty far out from the main town, even my bolt driver got lost - so in terms of food options I just didn’t bother eating dinner or else it’s a cab drive into town as there is nothing on your doorstep. Staff were nice though which was great. My suggestion, would be for them to try and bring some buzz into the place - welcome drink, get some music, actually have the empty bar stocked and open to encourage guests to come out if their rooms. Otherwise it can end up feeling eerily empty. The cleaning service also was not great, when I came back I found outside of new towels the cups etc from the night before had still been left. Overall, rooms are nice but would suggest for like a maximum 2 night pit stop.

Very good and kind service, clean and beautiful resort

Great in love with this hotel 🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰😍😍😍😍😍😍😍😍😍

The hotel is amazing cuz of its quiet location. Staff is super friendly. Rooms are clean and got everything u need it it. If u like quiet location or want an escape place in Phuket than u definitely should try this resort