Hotels in City Center of Johor Bahru, Plentong

Our overall stay was alright. We appreciated being allowed to check in an hour early and were given a nice room. The water dispenser outside the hotel was also a convenient touch for clean drinking water. However, there were several areas that could be improved. The fridge in the room was not working. Although the room was meant for three people, only two towels were provided. The TV came with Netflix, but it was slow, and the Wi-Fi connection was quite unreliable. The air-conditioning was extremely cold — even when we switched it off, the room still felt very chilly. On the positive side, we were impressed with the gym equipment, and we enjoyed the convenience of table tennis and the pool table. However, the room with the gym and pool table could use more furnishings or a touch of decoration to make it feel more welcoming. The swimming pool was fine, but there were no towels provided, so guests should be reminded to bring their own. Another highlight was the convenience of having the mall right below the hotel. It offered massage services, a hair salon, pedicure and manicure, shopping options, and even an indoor playground for children and Go karting. However, food choices were limited, and the Monday pasar malam was not very halal-friendly. The lobby area also tended to be busy and crowded. Overall, while the facilities around the hotel were convenient and enjoyable, the in-room experience could definitely be improved.

Everything was great as last time we booked except at one point there was this female receptionist who was very impolite to my wife when she asked if she can change the room type to a different type of the same price. It is a service provided by this hotel. We were able to do it later that day through a different receptionist. Other staff members are great. Hotel is very clean. Rooms are great. View is the same. My wife loved it. The buffet is also great.

Hotel building is quite old but well maintained. Location is good, accessible to a lot of shopping places. Easy and convenient for Grab pickup! The breakfast was really very good spread, we all enjoyed it! But forgotten to take photos, oops.... We explored the gym and swimming pool after breakfast, would be planning to stay here again so that can enjoy the facilities.

Hotel is at a very convenient location, with KSL mall and many F&B choices in the vicinity. However, felt the staff at front desk need more training. E.g. when i handed over my credit card for desposit and without trying she said they dont take debit card. When i told her that it is a credit card, she said she will try. The room was not bad but the water pressure was weak.

The moment you step into the hotel, it has a nice fragrant and light smell like those 5 stars hotel. For $135, I booked a room for two with a single beds and two breakfast. The room is clean and have all the amenities needed including a microwave oven. The weighing machines do not have batteries. There is also a courtesy call to ask if everything is alright and I was given a late checkout.  The location is excellent, near the CIQ and mall. In addition, it has a shuttle to fetch you there at like one hour interval say 1230pm 130pm 230pm  It has a gym too. But I didn’t get to use it.  The breakfast is located on the 1st floor and has a good spread of food. It lasts till 10am and you can still take all your food and sat till 1030am. I wanted to get the salted butter and was informed that there isn’t any left.  The staff will also give you a call to ask if you would like to have an extension stay for another day too. Service is excellent and will come back to stay again.

I’m back again and everything about the stay continues to impress me but one thing i would like to highlight is about the clothes hanger. I was given the same room that i previously stayed and noticed that 2 of the clothes hanger went missing instead of 4 🤔 I informed the hotel front receptionist to have the clothes hanger replaced. I was told no issues and will get the clothes hanger delivered to the room but from the day i checked in to the day i checked out nothing was done 😩Anyway i was happy staying in the Z hotel 😊

We booked at the very last minute yet the service rendered was commendable. The room was ready in top notch condition despite the last minute booking, spacious and perfect for our family of four. The amenities and breakfast spread was perfect. Will definitely return again!

It's a king bed room, the location is good and room is cleanliness, the counter staff is kindly, serves wit smils always, sure will book this hotel again.

The location of the hotel is indeed a plus factor . The check in process was swift and the staff are friendly and helpful . The hotel room seem abit old with the water heater not able to discharge hot water . There is also insufficient of wall plug socket and the noise output from the air conditioner and for some time will feel the room very warming though there is no change in the temperature and was set at very low degree celsius . The wifi connection is not strong and will experience been cut off and need to sign in again, so best is to subscribe to own data roaming or buy local sim card . The gym facilities and equipment is just very basic and try to visit when no people if not might need to spend time waiting for available equipment fitness to use .

Room aircon not working. Assured change of room next day only but given evening only n Duty Mngr Ivan was extremely cold. We were given complimentary 2 days breakfast which was not satisfactory. Coffee machine was giving out Americano rather watery n we informed the staff tat n they didn’t take any action. We also realised this hotel automatically controls de aircon to higher temperature after 7pm each night leaving our room warm. Both nights were a disaster. Aircon vent is dusty as it aggravated my asthma. They charged us to upgrade to Kings room as only a king room and a double room can have interconnected rooms. This could be detailed in Trip.com we would have not booked this hotel. Feel ripped off after not getting a proper test nor sleep. If nothing is done to compensate my stay, I will put this up in social media.