Jiahua Hotel

Jiahua Hotel Reviews

Jiahua Hotel

Junction of Huancheng South Road and Wenzhu South Road, Puning, ChinaView Hotel Details
Jiahua Hotel
Jiahua HotelJiahua HotelJiahua Hotel
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Jiahua Hotel Guest Reviews

4.6/5
Great
143 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.6
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All Reviews(143)
Positive reviews(137)
Reviews with photos/video(39)
Awesome stay(46)
Clean and tidy(31)
Awesome rooms(26)
Classy environment(12)
Large rooms(8)
Friendly front desk staff(8)
Quiet & comfortable(5)
Convenient parking(4)
Negative reviews(6)
Guest User
Deluxe Double Room
Stayed in May 2024
Business travellers
32 review
5.0/5
Outstanding
Posted on Jun 4, 2024
The hotel is very cool, very large rooms and free parking
6/9
Gigi_ngan
Deluxe King Room
Stayed in Nov 2023
Couples
56 review
4.0/5
Very Good
Posted on Nov 23, 2023
The hotel is in the centre of Puning. The hotel room is spacious and clean but the hotel is kinda old and staff there are not well-trained even smoked during working on duty that was totally unexpected.
Response from Property: Dear guest, thank you for your review. First of all, thank you for staying in our hotel. Secondly, I am very sorry for the unbelievable scene you encountered during your hotel experience. At the same time, we cherish your opinions very much. We have conveyed your opinions to all depar**ents for full staff training. I would like to apologize to you again for the confusion caused by our hotel staff. I wish you a pleasant journey and a happy life. At the same time, we look forward to your visit again. Please supervise us to make a good start.
Guest User
Deluxe Double Room
Stayed in May 2024
Family
7 review
4.8/5
Amazing
Posted on May 5, 2024
I found this hotel on Ctrip. I was pleasantly surprised after checking in. Good location, close to all the attractions, shopping malls and food. Good environment. I received a small gift in the room every day. The breakfast was very rich. Recommended!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review. We are very grateful for your good experience in staying in the hotel and sharing it with fellow travelers. Our hotel is located in the center of the city and has more than 300 parking spaces, which is very suitable for friends who drive. The corresponding supporting facilities near the hotel are also very complete. Thank you again for sharing. I wish you a happy family and everything goes well. We look forward to seeing you again.
jan
Deluxe Double Room
Stayed in Mar 2024
Family
2 review
2.5/5
Posted on Mar 26, 2024
We booked a total of 2 deluxe single rooms and 2 deluxe double rooms for 2 nights. The air conditioners in all 4 rooms had problems. On the first night we checked in, the air conditioner in the room only had a little air, but it was not cold air. The remote control monitor could not adjust the temperature. Yes, the room shows 28 degrees, which is very hot. After that, we explained the problem with the air conditioner to the front desk, and the front desk asked someone to come to the room to repair it. They said that the air conditioner was only central, and in the end the room was a little cooler. The air conditioner was out again on the second night. This time they said the central air conditioner was out of order and needed rescue. Finally they brought us a fan. 😡😡In such a large hotel, I really can’t believe that the facilities are like this, and the price is not cheap. When we checked out, the front desk didn’t even ask about the situation, let alone an apology. This hotel is very poor and not worth recommending.
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Response from Property: Dear guest, thank you for your review. We are very sorry for your bad experience in the hotel. We have conveyed your comments and suggestions to the corresponding depar**ents for follow-up and implementation. What you brought to you during your stay We apologize again for the inconvenience and we look forward to your visit again and giving us a chance to make things right.
Sanjo
Superior Single Room
Stayed in Apr 2024
Family
3 review
5.0/5
Outstanding
Posted on Apr 6, 2024
The place is very new and clean. The customer service at the front desk was very polite. Because the high-speed train was late, we arrived at the hotel very late. The lady at the front desk helped us go to the room and order takeaway food for us. Very considerate.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review. Customer satisfaction is our service tenet. We will do our best to meet the reasonable needs of our guests. I wish you good health and happiness for your family. We look forward to your visit again.
Guest User
Deluxe King Room
Stayed in Sep 2023
Couples
1 review
5.0/5
Outstanding
Posted on Sep 5, 2023
The room was spotless, the bedroom had a bathtub, the room was nice, spacious and suitable for living.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review. Your good experience makes all our staff feel gratified. We will continue to work hard to provide better service. I wish you a happy life and smooth work. We look forward to seeing you again.
Guest User
Deluxe King Room
Stayed in Aug 2023
Business travellers
2 review
5.0/5
Outstanding
Posted on Sep 1, 2023
It's my first time here. The room is clean and quiet, which is the most important thing. Also, the front desk service attitude is very good. Overall, I have to say that the experience is good!
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Response from Property: Dear guests, thank you for your comments. Your praise is the source of our continued efforts. We will provide better service and hygiene to make you and the guests who trust Jiahua feel at ease and satisfied. I wish you a smooth work and a happy life. We look forward to seeing you again.
Anonymous User
Superior Single Room
Stayed in Feb 2024
Business travellers
73 review
5.0/5
Outstanding
Posted on Feb 19, 2024
It's OK
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review. It is a different feeling to come to Chaoshan during the Spring Festival to feel the flavor of Chaoshan. At the beginning of the year, there is the Chinese war dance - Yingge dance. Now it is almost the Lantern Festival and there is the Yinglaoye activity. Thank you again for choosing our hotel. I wish you a happy family, smooth work and all the best in the Year of the Dragon. We look forward to seeing you again.
Guest User
Deluxe Double Room
Stayed in Apr 2024
Family
1 review
3.5/5
Posted on Apr 12, 2024
There are not many choices for breakfast and there is no boiling water supply
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review. Due to the recent business adjus**ent of the hotel, the breakfast buffet that used to be the Western restaurant has been changed to the buffet breakfast in the Chinese restaurant. There is a big change, so some guests who are used to Western buffet breakfast will not be satisfied. Habit, on behalf of the hotel, I would like to say sorry to you. I wish you good health and all the best. We look forward to your visit again.
Mozhugongkalidian
Deluxe Double Room
Stayed in Jul 2023
Family
24 review
5.0/5
Outstanding
Posted on Jul 31, 2023
Service: The service is good, and two bottles of drinks were given. Hygiene: The hygiene is good and very clean Environment: It is one of the most luxurious hotels in Pulin City, with a snack street and a supermarket next to it.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review. Your good experience is our motivation. We will continue to work hard to serve every guest. I wish you a happy life and a pleasant journey. We look forward to seeing you again.
Guest User
Deluxe King Room
Stayed in Jan 2024
Business travellers
25 review
3.0/5
Posted on Jan 11, 2024
The room is okay but the price is on the high side. What is particularly annoying is the TV channels: there are just a bunch of messy channels, and there is no Dragon TV or Shandong TV!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review. First of all, our hotel is located in Guangdong Province. The TV channels of our hotel are based on the CCTV channel plus Guangdong provincial channels and local TV channels. Second, the number of TV channels in the country should be There are hundreds of them, but based on the hotel location and hotel customer group, it is impossible for all channels to be satisfied. Thirdly, if the TV channel you want to watch is not available, you should ask our hotel staff for on-site solution as soon as possible. Our machine room can temporarily adjust the TV channels you want to watch for you. I wish you good luck and a happy life in the Year of the Dragon.
Ka
Deluxe Double Room
Stayed in Nov 2023
Booked for others
1 review
4.2/5
Very Good
Posted on Nov 30, 2023
The hotel is not far from the high-speed rail station, and it only costs $30 to get there. The hotel room is spacious, with welcome fruit & drink. Toiletries are complete. The front desk service is courteous and the breakfast buffet in the restaurant is also good. The price is more than 300 yuan for a night's stay, which is highly recommended.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review. We are happy that you had a good experience in the hotel. The hotel is only 10 minutes away from the high-speed rail station. We are very grateful that you recommend our hotel to other guests. We wish you a pleasant journey, a happy life and smooth work. We look forward to seeing you again.
Guest User
Deluxe King Room
Stayed in Mar 2023
Business travellers
1 review
5.0/5
Outstanding
Posted on Mar 24, 2023
I arrived at the hotel quite early today, and when I checked in, I asked the hotel waiter where I could eat something delicious. The lady at the front desk told me that there was a buffet dinner on the second floor of the hotel, and the price was not expensive. I went there to give it a try, and found that the restaurant was big enough, not too crowded, and the food tasted good. It was worth the price to be able to eat such food, especially for a homebody like me, as long as it can be solved within the hotel, I think it is good.
Original TextTranslated by Google
6/17
Response from Property: Dear guest, thank you for your comment. You must look beautiful when you take photos with all your heart. When we see your photos, we are in a good mood and can't wait to rush to our Pinyue Western Restaurant to have a big meal. Thank you again for the beautiful photos you took. I wish your life is as beautiful as a painting. Welcome to our hotel again. It is our honor to serve you.
Guest User
Superior Single Room
Stayed in Apr 2024
Family
1 review
4.0/5
Very Good
Posted on Apr 16, 2024
The staff are courteous and the service is in place
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review. Your good experience is the reward of our hard work. We will serve our guests with more considerate and careful service, so that our guests can feel the warmth of "home". I wish you good health and all the best, and we look forward to serving you again.
Guest User
Deluxe King Room
Stayed in Mar 2023
Solo travellers
1 review
5.0/5
Outstanding
Posted on Mar 27, 2023
We booked and checked in through Ctrip. The hotel lobby is magnificent, the lady is warm and lovely, the room is spacious and well-equipped, the bathroom is clean, the accessories are not expensive, you can enjoy the surrounding night view and the bustling traffic through the window while making a cup of tea.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your comments. Your good accommodation experience is our driving force. We will work harder to improve our services so that you can have a better experience when you stay again. We look forward to seeing you again in our hotel.