Resort 21 Reviews
Resort 21
Xinhua Village, Qingyuan, ChinaView Hotel Details
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1 night
Resort 21 Guest Reviews
4.7/5
Amazing
361 review
Verified reviewsLocation4.7
Amenities4.6
Service4.7
Cleanliness4.6
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All Reviews(361)
Positive reviews(350)
Reviews with photos/video(239)
Quiet & comfortable(54)
Well designed(29)
(24)
Perfect for kids(23)
Great swimming pool(18)
Tasty dinner(13)
Too many mosquitoes(12)
Garden view(3)
Negative reviews(11)
Sevwandi
Garden Standard Room (2 beds)
Stayed in Jun 2021
Friends
20 review
Outstanding
Posted on Jul 4, 2021
The hotel was located in the midst of many lush mountains. The stunning setting alone is a reason to come here. Apart from the scenery, the actual resort was a real treat too. The pool and open spaces made it a perfect place for a weekend get away. We ate all our meals at the hotel and they were really good. The hotel staff were very friendly and even gave us tips on good hiking venues. We highly recommend this resort!
6/9
Response from Property: Thank you for your love to us, it's a pleasure to meet you and speak highly of us, very happy. I hope we can meet again next time. I'm looking forward to it🌹
Guest User
Garden Standard Room (2 beds)
Stayed in Oct 2023
Friends
3 review
Outstanding
Posted on Oct 7, 2023
I really need to write this review carefully. On the day of booking, I immediately received a call from the lady at the front desk. She reminded me of the location and all the route maps and precautions. Then I carefully inquired about the number of people dining. The environment is very good and the hygiene is also good. Yes, the air is very fresh during the day and night. It is really comfortable in this season. From the front desk to the aunt, they are all gentle and attentive, responsive to all requests. It was explained that no one is there after 10 o'clock, but I sent a message to the front desk at 11:30 in the middle of the night. Some people still responded and felt very respected. The lady at the front desk who wears braces is really gentle and cute. I look forward to seeing her next time. The lady at the front desk who works the night shift is also very gentle. She is better than the service and service of many nearby B&Bs. Environment, highly recommended, five-star praise, the most important point, the price is really good, the price-performance ratio is really good
Facilities: The swimming pool is well maintained. My sister and I swam twice and it was very clean.
Hygiene: Overall very tidy
Environment: Each room has an independent balcony space, which is very comfortable
Service: From the front desk to the aunt, they are very attentive and gentle
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Guest User
Classic Room - Mountain-View (Double bed)
Stayed in Oct 2023
Family
2 review
Posted on Oct 6, 2023
The overall feeling of the room is, maybe because it has been opened for a while, the environment and facilities need a certain amount of care and maintenance. The restaurant's products are indeed too average, and the taste buds are basically indifferent. I hope the store will pay attention to it. Food is a very important part of travel. In addition, I heard that a pig farm has opened on the mountain. There are a lot of flies in the whole hotel, which affects the overall experience. Moreover, the water in the swimming pool is not clear enough. It is always a high-end B&B. If the details are not taken care of, the advantages will be gone. I hope the hotel will continue to work hard and persevere. , to provide a better service experience for visitors to the store.
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Response from Property: Thank you for staying at Shanju❥ We are very lucky to meet you. We are sorry that we could not give you the best experience. Shanju opened in 2015 and was renovated and updated in 2019. After 4 years, we have included the update of Shanju again in our plan. Thank you for your supervision of our work. Our meals are all local specialties, using the freshest local ingredients, focusing on freshness and lightness. Maybe because it’s Cantonese food, which is relatively light, the front desk didn’t pay attention to your taste in advance, I’m sorry. The water in the swimming pool is mountain spring water and is flowing. We disinfect and clean it every day, so hygiene can be guaranteed. Regarding the fly problem, we are currently dealing with it urgently. Thank you for your supervision and reminder of our work. We welcome you to come home again and give us guidance on our work. We look forward to seeing you again❥
Guangzhoupeter
Garden Standard Room (2 beds)
Stayed in Oct 2023
Family
1 review
Outstanding
Posted on Oct 3, 2023
The environment is quiet, comfortable and cozy, and the catering is also good. There are more people during the National Day, but the service is still in place. The environment outside is primitive, without any prosperity, just rustic.
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Response from Property: Hehe, thank you for your recognition of our environment, catering, and services❤Shanju is relatively remote in location, and there is no excessive development in the surrounding area. It retains the original appearance of the village and has no business district. It’s a perfect place for everyone to hang out, daze, drink tea, and chat~ I’m very happy that our original concept has been recognized by you❤ We look forward to seeing you again~
Guest User
Mountain-view Deluxe Suite
Stayed in Oct 2023
Family
11 review
Amazing
Posted on Oct 2, 2023
The location of the hotel is very good, with an unobstructed view of the mountains. The ingredients and products for dinner were also very good. The room was very quiet and I slept well. The only drawback is that there are a lot of flies in the restaurant. It is recommended to take some measures to eliminate flies as much as possible. Otherwise, you have to shoo away flies while eating, which will not be a good experience.
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Response from Property: Thank you for your support and recognition of our catering❤ The weather has warmed up recently, and the little cuties are out and about frequently. However, we also immediately took corresponding measures: disinfect and scrub with 84% disinfectant before and after meals. We are also working on further measures, and we look forward to seeing you again and seeing a more perfect version of us~🌹
Anonymous User
Duplex Suite - Mountain-View
Stayed in Aug 2023
Friends
1 review
Outstanding
Posted on Aug 14, 2023
The traffic is quite convenient. Get off the expressway and drive on the mountain road for about 20 minutes. The mountain road is made of cement and it is easier to drive. The ladies and brothers at the front desk are super nice and enthusiastic, and the dinner reservations are also great! Great value for money and delicious! The accommodation experience is great, very suitable for office workers to relax on the weekend ~ will go again.
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6/8
Anonymous User
Duplex Suite - Mountain-View
Stayed in Jul 2023
Other
2 review
Posted on Jul 15, 2023
Facilities: One of the so-called two beds in the suite is a sofa bed, which is not good for sleeping at all. Moreover, no matter how high the air conditioner is adjusted, it is always the same temperature, and the wind force is the same!
Hygiene: Different opinions!
Environment: There is very little food to eat outside, and there are no other so-called outdoor activities at all. It is either far away or there are many mosquitoes. It is not recommended to play!
Service: There are only a few types of dining options. It is more convenient to eat inside. The price can be said in one word: expensive! And the attitude of the waiter was very bad! There is only a small bowl of noodles for breakfast, which is definitely not enough for a normal adult. Whether you want to add rice or noodles for lunch, there is only one waiter, and you have to go find it before she can add it to you. This means: no one Come on, don’t even think about it! Just go hungry! Kindhearted owner, please invite a few more people, after all, the cost of stay is high! Not worth going! Worthless! At this price, you can definitely stay in other five-star hotels, it’s even worse!
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Response from Property: I'm sorry that I couldn't give you a satisfactory experience. 1. Regarding the bed type: We have stated on the Ctrip platform that it is a 1.8-meter large bed and a 1.5-meter sofa bed. Maybe you were in a hurry when placing your order and didn’t have time to see it clearly🌹. 2. Regarding the air conditioning problem: Because the front desk did not receive any customer report on this problem that day, we did not immediately go to your room to deal with it. We are sorry. After reading your review, we immediately went to your room to check. 3. Regarding hygiene issues: The hygiene of all rooms is guaranteed, changed after each guest, and disinfected by ultraviolet light. Maybe it’s because in the mountains, small insects sneaked in and scared you. I’m sorry🌹. 4. Regarding recreational activities: The mountain residence is located in a remote location, and the surrounding areas are not over-developed. Therefore, the original appearance of the village is retained, and there are no stimulating activities such as rock climbing, paragliding, and rafting. It is suitable for everyone to just relax, hang out, be in a daze, hike, and climb mountains. 5. Regarding catering: For dining, we will arrange unique dishes based on customers' dietary restrictions, using the freshest local ingredients. But because it’s in the mountains, the ingredients are limited and we can’t provide seafood and other varieties. I’m sorry🌹. 6. Regarding service issues: If you have a bad look, the poor service is due to a problem with our training. We do not allow our employees to give customers a bad look or engage in any inappropriate language or other behaviors. We will also inspect, monitor and investigate to the end, and conduct education, criticism and rectification. I'm deeply sorry if this gave you a bad experience🌹. 7. Regarding manpower issues: Thank you very much for your supervision and guidance. We have now assigned additional manpower to make rectifications. Ensure to give everyone a satisfactory service experience. I'm sorry that I couldn't give you a satisfactory check-in experience in the end, and thank you for pointing out the problems🌹. We look forward to seeing you back home again and seeing our continuous improvements and guidance and supervision.
Guest User
Guestroom - Mountain-View (Double bed) (Terrace)
Stayed in Aug 2023
Couples
2 review
Posted on Aug 16, 2023
The place is a bit out of the way, so you must drive there. The room is ok, but the price/performance ratio is not high. The service staff is friendly and will arrange all the requests of the guests. The surrounding environment is the countryside, close to nature.
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Guest User
Selected Family Friendly Room - Garden-View
Stayed in Aug 2023
Family
10 review
Posted on Aug 14, 2023
Environment: The B&B is in a very remote village. There is nothing interesting nearby except the B&B during the summer vacation. There are a lot of mosquitoes, and I was bitten on my leg as soon as I sat down.
Facilities: There are no other facilities to play except the swimming pool, and staying for one night is a bit boring. You can't get takeaway nearby, you can only eat in the hotel, but the food tastes average. Breakfast is not a buffet either. The store serves a plate for each person. It took 20 minutes to serve the breakfast at 8:30. I didn’t understand why a bowl of fried noodles, a bowl of white porridge, two dumplings, and a hard-boiled egg were all boiled and packed. It takes so long. The sound insulation of the room is relatively poor. You can hear other rooms closing the door up and down the stairs. The toilet door cannot be locked, and the window handle in the room is broken and cannot be closed.
Hygiene: The sanitation is average. As soon as I entered the door, I saw the corpses of bugs on the bed.
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I Lan
Duplex Suite - Mountain-View
Stayed in Feb 2023
Family
2 review
Amazing
Posted on Feb 12, 2023
1 amazing Xanadu B&B! My family and I are very satisfied, the facility service environment is perfect 👍🏻👍🏻 A homestay suitable for couples, families or even a group of friends!
In the cold weather at night, the staff even thoughtfully set up the dining table for us to eat next to the stove! There are catering facilities inside, ordering food from the staff in advance and serving meals on time feels super like going home❤️The homestay also has detailed routes for climbing or other attractions around! There is also a hot spring at night, which is a perfect match with the beer and hawthorn wine sold in the hotel ❤️ The star room with a 180-degree view and a skylight is great 👍🏻
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Response from Property: Wow, thank you for liking Shanju~❤The original intention of Shanju is to give all the customers who stay here a feeling of home, hehe, I am very happy that we did it, happy~ If you are not happy in the next few days, I want to share If you are happy, welcome to come home and find us at any time, we will always be behind you and be your strong backing
Xianggenyangye
Mountain-view Deluxe Suite
Stayed in Jan 2023
Family
21 review
Outstanding
Posted on Jan 16, 2023
Folklore that has been in my collection for a long time ~ I was supposed to come last year, but it was canceled because of something! This year's annual holiday money has another chance to come, this time bring the children together! From Shanghai ✈️ to Guangzhou, drive all the way! It took more than 2 hours on the road.... I encountered a big traffic jam when I was close to the Spring Festival travel rush. I stayed for 2 days and felt that the time passed so quickly~ The surrounding area of folk customs is very original, and there are no tourists! Suitable for friends who come from the city and want to have a good rest! It is very quiet and can calm the mind down. There is no farm food nearby... The meals cooked at the dinner homestay are still delicious, and the price is reasonable ~ there are not many breakfast styles! But... can be full. Guangzhou Back Garden is recommended to everyone👍 The room I live in is a suite with a good view~
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6/12
Response from Property: Wow, it turns out that you have been silently following us, so happy😄 The location of the mountain residence is a bit remote (small crowd), so it takes nearly 2 hours to come to the mountain residence from Guangzhou, and it may take longer if there is a traffic jam~ One The road is hard 🌹There is no over-development around the mountain residence, there will be a sense of the original ecology, so it is very suitable for everyone to relax and let it go bad😄The chef of the mountain residence is a local, so the taste is first-class, with the taste of Qingyuan😄Million Don't miss Qingyuan Chicken🤭🤭
Liangzhuoyi
Selected Family Friendly Room - Garden-View
Stayed in Jan 2023
Family
6 review
Outstanding
Posted on Feb 2, 2023
It's the first time to live in such a special hotel, it depends on personal preference. Our family enjoys this kind of lazy and slow life, basking in the sun and drinking tea in the yard for an afternoon. Will come again if summer is more perfect for swimming. The proprietress's service is very considerate, and the breakfast is also very rich. Personally, I would like to suggest a few things that can be done better. The design of the washbasin and faucet can be improved. When it is turned on, the water will splash all over the body. It looks good but is not practical. The bathtub can be equipped with a handrail, otherwise it is easy to slip. I hope it will be better next time, come on!
Original TextTranslated by Google
Response from Property: Thank you for your love of the mountain residence ❤The happiest thing in winter is to bask in the sun☀In the mountain residence, you don’t need to play just for fun, stay in the mountain residence, chat with friends and relatives, drink tea, and let yourself go~ In addition to swimming in the mountain spring water pool in summer , you can also see the stars~⭐At the same time, thank you for your suggestions~ We will improve in this regard❤ I look forward to seeing a new side of us when you come back next time~ Welcome home
Anonymous User
Duplex Suite - Mountain-View
Stayed in Jan 2023
Friends
3 review
Posted on Jan 8, 2023
To be honest, the surrounding area is desolate and undeveloped, and it is a remote rural property. But compared to other farmhouse hotels I have stayed in, the surrounding scenery and environmental cleanliness are very average. There are not many scenery to browse, and the village is desolate and dilapidated, and the surroundings are being dug and built. If you live close, you can feel it. If you live far away, it is not recommended to drive long distances.
Original TextTranslated by Google
Response from Property: Thank you for staying at Shanju~❤❀1. The geographical location of Shanju is a bit remote compared to big cities, and this is where the unique charm of Shanju lies. It has been marked in the introduction~❀2. Shanju Qunshan Surrounded by the Castel landform, it has not been over-developed and still maintains the original natural flavor. So there are no artificial scenic spots and strong commercial atmosphere~❀3. There are several villages near the mountain residence. The villagers leave early and return late: a series of farm work such as herding cattle, sheep, pigs, ****ing and farming, so the village feels uninhabited~❀4 .The excavation and construction near the mountain dwelling is a project of the local government, not building a house. The purpose is to hope that the living environment of the villagers can be better, the road is wider, and the drainage system is more perfect~❀5. Living in the mountains is suitable for relaxation, daze, hiking, and mountain climbing. Put down the electronic products and get in touch with nature, so that life is no longer just feasting~
Guest User
Garden Standard Room (2 beds)
Stayed in Dec 2022
Friends
3 review
Outstanding
Posted on Jan 2, 2023
Shanju's Birthday New Year's Eve Achievement Achievement
Shanju restaurant is top-notch and super delicious
Although the winter in the mountains is a bit cold, it’s better to read a book by the fire and make tea around the stove. Having a glass of wine is exactly the right temperature of 21 degrees.
Original TextTranslated by Google
6/7
Response from Property: Wow~ We welcomed a little birthday star, so happy ^_^ Thank you for your love of Shanju❥The winter in the mountain is extremely cold, I hope the fireworks that night can warm your heart~ I hope that in the coming days Be happy here too, happy new year, happy birthday baby boy~
Guest User
Family Friendly Room - Mountain-View (2 beds)
Stayed in Jun 2023
Family
9 review
Posted on Jun 26, 2023
I was deceived by the photos, but I was very dissatisfied with the actual accommodation environment and room facilities. There was no parking lot and no signage. It happened to be raining heavily on the day we went, and the road was muddy and bumpy. It was impossible to park when we arrived. The parking space at the door was full. , I could only block in front of other people's cars. I was worried all night and got up early the next morning to move the car. There is no signal for China Unicom mobile phone. The room facilities are very poor. The walls are painted with white ash. The cosmetics are placed in a layer of white ash at the bottom of the bathroom. The breakfast is full, including porridge, rice dumplings, fried noodles, an egg, side dishes...hot pot and mutton in the hotel for dinner. The entire soup base was ruined, including the technical meat and a plate of beef that I didn’t dare to eat! When I was picking up my luggage, I was soaked in the rain. I have stayed in so many hotels and B&Bs. This was the first time I had to pick up my luggage and I was soaked in the rain. There was no protection at all. 1400 or 1200 per night on holidays is totally not worth it! I immediately went to Lake Merrill Lynch the next morning and finally came back to life!
Original TextTranslated by Google
Response from Property: Sorry for bringing you an unpleasant journey. After seeing your feedback, we immediately conducted a deep reflection and re-trained our employees. Thank you for giving us your valuable suggestions. I hope to see us with a new look next time we come to Shanju.
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