Anonymous User
August 6, 2024
The environment and service of this hotel are very poor, and the price is high. I have experienced it myself, and I hope everyone will take it as a warning. We are a family of 6 on this trip, with an elderly person in his 60s and a child under three years old. It was all going well, but when we got to the intersection of Baoer Road, there was traffic control, no left turn allowed, many traffic police, and all vehicles could not turn left. We called the hotel in the taxi, and a female receptionist told us that we could turn left. I thought we were outsiders and didn't know the rules, so I asked the front desk to communicate with the traffic police and the taxi driver on the phone. As a result, the traffic police clearly said that we could not turn left, but the hotel didn't care what you said, just let you turn left blindly, and hung up my phone. Then the taxi driver said that I would be in violation of the traffic rules if I turned left, and I won't charge you for this order, so you can get off here! We were left on the side of the road. On July 29, the weather was hot and stuffy, and our family was waiting on the side of the road. Then I communicated with the hotel again. This time a man answered the phone, probably the boss or something like that. I asked if I couldn't turn left on this road, and if there was another way. Then he didn't listen to anything you said, and told you that you can turn left. Then I quarreled with him, and I couldn't stand it anymore. Finally, under my strong request, he drove to pick us up. After meeting, there was no apology or concern. He was still very angry and kept emphasizing that our hotel did not have the service of picking up guests, and he actually wanted to cancel my booking for me. Then I firmly stated that you can't cancel our accommodation, and then his arrogance eased. When I got to the hotel, I asked who hung up our phone just now. At this time, another woman, who should be the boss's wife, said very impolitely that no one hung up your phone, and you asked us to pick you up, and we also answered it, and still emphasized that you can turn left at that intersection. I said, your front desk personally communicated with the traffic police and clearly stated that you can't turn left. Then she said, then if you are not satisfied, you can complain. I said don't worry, I will definitely! Check in, the window of the room we were assigned for the first time was broken. When we opened the door, there were workers repairing it. We waited for more than ten minutes, and the air conditioner could not be turned on without repairing it. We asked them to change the room again. Then the picture below is the sanitation of the room after we officially checked in. It is very poor, and the facilities are very simple. It is called a hotel, but it is actually a homestay, but it does not have the affinity of a homestay. The only real thing is that it is very close to the beach, only one road. Apart from that, there are no advantages. We originally checked in for three days and two nights, but because of these unpleasant things, and the service, hygiene, and environment were indeed too poor, we checked out after only one night. The experience is very poor, and it affects the mood very much. Everyone goes out to play for fun. In fact, it is a very simple thing. Your hotel has been opened in that location. You should know the traffic conditions. The hotel should explain it to the guests, instead of thinking that the customers have too many things to do and are irresponsible from the boss to the front desk clerk. Now I am writing a review for him, and I still feel that my mood is affected. I don’t want to describe it more. In the end, the complaint call result was that the staff of the Hebei Market Supervision and Administration Bureau clearly told me that you can’t turn left at the intersection of Baoer Road. It is wrong for the merchant to ask you to turn left. They will manage it. I rejected the merchant’s apology. I hope everyone will take it as a warning, because encountering such things when going out to play really affects your mood!
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