To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location7.9
Amenities6.5
Service7.6
Cleanliness6.9
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All reviews(72)
Positive reviews(62)
Reviews with photos/video(19)
Great location(31)
Clean and tidy(14)
Convenient location(12)
Amenities were average(7)
Great value for money(7)
Great service(7)
Awesome stay(5)
Negative reviews(10)
Follow the sun
Double Room with 2 Double Beds
Stayed in May 2025
Family
16 review
9.5/10
Amazing
Posted on Jul 2, 2025
The location is just right at Union Square. The bus station to almost every attraction as well as bus 292 and BART to the airport.. The downside is that there are many homeless people all around the area. On the way to the hotel, you can not miss passing them. The whole downtown area smells like ********. However the jotel itself and the staff are great.The room came with electric fan not air conditioning .
Karen from Oz
Double Room
Stayed in Apr 2025
Solo traveler
1 review
8.5/10
Very Good
Posted on May 25, 2025
It was lovely and clean. The staff were very friendly. The hotel is only a short walk from the Bart station, hop on hop off buses and street cars. As a 1st time visitor to USA on a tight budget, this place is great. I have booked my room again for the night before I catch my flight home to Australia.
Guest User
Double Room with 2 Double Beds
Stayed in Jul 2025
Family
1 review
8.0/10
Very Good
Posted on Sep 3, 2025
The hotel was clean staff was efficient the hotel looks like they are working on making it better like remolding. The windows I think should have a protective screen on the outside because if a family with young children had the room we were in (401) I was able to manually open the window and someone can easily fit their body outside and have a horrible accident.
sherlin74
Double Room with 2 Double Beds
Stayed in May 2025
Family
6 review
4.5/10
Posted on Jun 27, 2025
I'm not booking here again. better choose a newer hotel around union square. the room has a foul smell and the carpet is dusty. I kept coughing and sneezing. this area is not safe for families a lot of homeless people roaming around the area.
Guest User
Double Room
Stayed in Apr 2025
Family
1 review
8.5/10
Very Good
Posted on May 25, 2025
Location was in midst of Union square and very close. Amenities are limited but commensurate to the charges.
024
Double Room
Stayed in Apr 2025
Solo traveler
10 review
5.0/10
Posted on May 19, 2025
This is a below average inn. The whole hotel smell really bad. I will not recommend unless your budget is tight. The location is good, near union square.
Guest User
Double Room with 2 Double Beds
Stayed in Jan 2025
Family
1 review
10/10
Outstanding
Posted on Feb 11, 2025
Very good. Very good. Very good
Guest User
Double Room with 2 Double Beds
Stayed in Feb 2025
Traveling with friends
2 review
8.0/10
Very Good
Posted on Mar 31, 2025
Rooms are old but clean. No air con and don't know how to turn off the heater. Excellent location.
Guest User
Deluxe Queen Room
Stayed in Dec 2024
Family
1 review
10/10
Outstanding
Posted on Feb 10, 2025
The service is amazing and the worker are friendly through out the stay.
Guest User
Double Room
Stayed in Mar 2025
Solo traveler
12 review
8.5/10
Very Good
Posted on Apr 9, 2025
When can i get my deposit? I do not recieve yet
Alexander.Hannay
Queen Room
Stayed in Jul 2024
Couple
44 review
7.5/10
Posted on Sep 28, 2024
For the price a good hotel however was in an area with a large homeless presence outside and there was also quite a lot of noise from outside
Koalita
Double Room
Stayed in Feb 2024
Solo traveler
1 review
10/10
Outstanding
Posted on Mar 26, 2024
Great hotel! Good vibe, very clean. Staying at the hotel was a good experience.
Guest User
Double Room
Stayed in Sep 2023
Solo traveler
2 review
8.0/10
Very Good
Posted on Oct 20, 2023
Hotel was conveniently located in union square area. Front desk staff are good and helpful.
There must be a small pantry serving coffee. But missing
IngieSmiley
Double Room
Stayed in Mar 2023
Solo traveler
33 review
8.5/10
Very Good
Posted on Apr 22, 2023
The elevator is broken which is a terrible condition to the hotel
The service is good
However phone does not work can’t even talk to concierge
General room is clean , overall good for a night stay
Guest User
Queen Room
Stayed in Aug 2023
Solo traveler
1 review
6.0/10
Posted on Sep 14, 2023
Location, location,location…elevator was working which came as a great relief to this mobility challenged client…staff
Is helpful…do not understand this review ing process.