Mövenpick by Accor Shanghai People's Square

Muito bom hotel, Nice staff! Especially Lena Wang, your operation manager Wendy and Klee provided good service. Definitely will come again’

5-Star Review of Mövenpick Hotel My stay at Mövenpick Hotel exceeded all expectations, and a huge part of that was thanks to the outstanding service from Lena Wang—she truly made the trip unforgettable. First, the hotel itself checks every box: the location is ideal, just a short walk from major attractions and public transport, making it effortless to explore the city . My room was spotlessly clean, with a comfortable bed, crisp linens, and all the amenities needed for a relaxing stay, from a well-stocked mini-bar to efficient air conditioning . But what really set this stay apart was Lena Wang at the front desk. From the moment I checked in, she greeted me with a warm, genuine smile that immediately made me feel welcome . Knowing I was visiting the city for the first time, she took the time to share incredibly detailed and useful information—she mapped out the best public transport routes, recommended hidden local eateries (not just the tourist spots!), and even told me about a weekend market that perfectly matched my interests . When I asked about avoiding crowds at popular attractions, she gave me insider tips on the best times to visit, which saved me so much time and hassle. Her knowledge of the city was impressive, and it felt like getting advice from a local friend rather than a hotel staff member . The rest of the staff were also attentive, and the hotel’s public areas were well-maintained, adding to the overall pleasant experience . But Lena’s thoughtfulness and willingness to go above and beyond made the stay feel special. But I'd like to offer a bit of feedback on the breakfast: the space is quite small, and the food selection isn't very rich. I can’t recommend this Mövenpick Hotel enough—for its great location, comfortable rooms, and especially for Lena Wang’s exceptional service. I’ll definitely be back on my next trip!