InterContinental Shanghai Wonderland Reviews

Response from Property: Dear Valued Guest,Thank you so much for sharing your wonderful stay experience at InterContinental Wonderland Shanghai! We are absolutely delighted to hear that you had a memorable time with us.Your praise for Sofia from Guest Relations has been passed on to her immediately. Knowing that her care and attention to your family’s wellbeing left such a positive impression makes all our efforts worthwhile—she takes great pride in ensuring every guest feels valued.We’re also thrilled that you enjoyed the stunning evening light show and our unique architectural design. These elements are crafted to offer guests a one-of-a-kind experience, and it means a lot to know they resonated with you.Your recommendation for a short vacation is the highest compliment we could receive. We look forward to welcoming you back soon for another wonderful stay, and we’ll continue to uphold the standards that made your trip so special. ---Hotel General Manager 酒店总经理 方文光 Richard Hng

Response from Property: Dear Valued Guest,​Thank you so much for taking the time to share such a wonderful review of your stay at InterContinental Shanghai Wonderland. We are absolutely thrilled to hear that you had an extraordinary experience from start to finish – this is exactly what we strive for, and your kind words mean the world to our entire team.​We’re delighted that our staff made you feel welcome right from your arrival, and that the smooth communication, thanks to our team’s English proficiency, added to your comfort. It’s heartening to know that the service across all areas – room service, restaurants, and concierge – met your expectations for professionalism and efficiency. The cleaning team will be overjoyed to hear their efforts to keep your room spotless and fresh every day didn’t go unnoticed.​We couldn’t agree more about the night show and the breathtaking views – the unique quarry setting is truly one of a kind, and we’re proud to offer an experience that blends nature and modern design so seamlessly.​A special note will be passed to Mr. Skyler to let him know his exceptional hospitality, service, and kindness left such a memorable impression. Going above and beyond for our guests is at the core of what we do, and it’s wonderful to hear he made your stay even more comfortable.​Thank you again for recommending us to couples, families, and anyone seeking something special. We truly hope to welcome you back soon for another unforgettable experience at InterContinental Shanghai Wonderland. --- Hotel General Manager 酒店总经理 方文光 Richard Hng

Response from Property: Dear valued guest: Thank you very much for staying with Intercontinental Shanghai Wonderland. We are pleased to hear that you had enjoyed your stay and I will share your comments with our team. We look forward to your next "Wonderland" trip!---Hotel General Manager 方文光 Richard Hng

Response from Property: Dear Valued Guest,Thank you so much for sharing your wonderful experience with us! We are truly delighted to hear that our facilities and services met your expectations for a comfortable stay, and we are particularly honored by your kind words about our housekeeper, Cora.Cora consistently embodies our commitment to meticulous service, and her patience and proactive attitude are exactly the standards we strive for across our team. We have shared your generous praise with her and the entire housekeeping department—this recognition will undoubtedly inspire all of us to continue elevating our service quality.Thank you again for your high recommendation. We look forward to welcoming you back for another pleasant stay soon. Wishing you all the best! --- Hotel General Manager酒店总经理 方文光 Richard Hng

Response from Property: Dear valued guest,Thank you for choosing our hotel for your family stay and sharing this wonderful feedback! We’re delighted to hear that both parents and little ones found joy here – from the scenic views and quality facilities designed for adults to the entertaining parks that captivated the kids. Your appreciation validates our commitment to creating a balanced experience for families, where parents can relax while children explore.Knowing you’ll return for another staycation warms our hearts! The team has specially curated more family-friendly activities, including seasonal workshops and guided nature tours, which we’d love to arrange for your next visit. Please let us know in advance, and we’ll ensure a seamless experience tailored to your family’s needs.We can’t wait to welcome you back to create more joyful memories together! Warm regards，---Hotel General Manager 方文光 Richard Hng

Response from Property: Dear Valued Guest,Thank you for sharing your fabulous stay experience with us! We are thrilled to hear that Ms. Sofia's kindness and assistance made your visit memorable—her dedication to ensuring guest satisfaction perfectly reflects our team's commitment to excellence, and we will gladly convey your praise to her.We're delighted our unique setting and the night light show added joy to your stay. Our team takes great pride in curating diverse breakfast options, so we're glad you enjoyed the variety. Whether it's the scenic views or the thoughtful details, we aim to create an environment where every moment feels special.Your appreciation means a lot to us, and we hope to welcome you back for another remarkable stay. Until then, wishing you all the best in your future adventures!Warm regards,---Hotel General Manager 方文光 Richard Hng

Response from Property: Dear valued guest: Thank you very much for staying with Intercontinental Shanghai Wonderland. We are pleased to hear that you had enjoyed your stay and I will share your comments with our team. We look forward to your next ""Wonderland"" trip!---Hotel General Manager 方文光 Richard Hng

Response from Property: Dear valued guest: Thank you very much for staying with Intercontinental Shanghai ！Thank you so much for your kind words and high praise! We're truly delighted to hear that you had a great stay with us, enjoyed our amazing breakfast, and found our staff, especially Sofia, to be friendly. We take great pride in providing a wonderful experience for our guests, and your feedback means a lot to us. We're looking forward to welcoming you back with open arms and continuing to offer you exceptional service. If there's anything specific you'd like during your next visit, please don't hesitate to let us know. Thank you again for recommending our hotel! ---Hotel General Manager 方文光 Richard Hng

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback! We are delighted to hear that Sofiia and Cindy provided helpful service and assisted with filming during your stay. Their dedication to ensuring every guest feels supported is at the core of our team’s mission, and we’re thrilled they could enhance your experience.We pride ourselves on going the extra mile to meet our guests’ needs, and your kind words about their assistance and the great service will surely inspire them. It was a pleasure to have you with us, and we hope to welcome you back for another wonderful stay in the future! ---Hotel General Manager 方文光 Richard Hng

Response from Property: 尊敬的賓客，非常開心看到您很滿意此次入住。很榮幸您能滿意酒店的環境、菜品和服務，酒店秉持着洲際一貫的“深入洞悉”服務理念，旨在為每一位遠道而來的賓客提供專屬定製及無微不至的尊貴舒適體驗，打造難以忘懷的出行記憶。我們衷心地期望您能再次入住上海佘山世茂洲際酒店！ ---酒店總經理 方文光 Richard Hng

Response from Property: Dear Valued Guest,Thank you for choosing to stay with us and for sharing your wonderful feedback! We are thrilled to hear that you thoroughly enjoyed your stay and found it "worth it"—this is the highest praise for our team!Sofia is delighted to know she made a positive impact with her helpful and friendly service. Providing genuine care is at the heart of what we do, and we're so glad she could enhance your experience.It was a pleasure to have you with us, and we hope to welcome you back soon for another incredible stay. Until then, wishing you all the best! ---Hotel General Manager 方文光 Richard Hng

Response from Property: 親愛的客人，感謝您選擇入住上海佘山世茂洲際酒店並給予好評。非常榮幸您能喜歡酒店的設施和服務，酒店歷時12年傾心打造，借天然之地勢，向地心發展，融合“瀑布”與“巖壁”等特色元素，整體330間客房均面向崖壁，夜晚的崖壁秀表演更為您的入住錦上添花，可為您呈現一場視覺盛宴，所有客人在陽台即可私享奇境之美。我們竭誠歡迎您的下一次“奇境”之旅！ ---酒店總經理 方文光 Richard Hng

Response from Property: Dear guest, we are very happy to see that you are satisfied with your stay. We are honored that you are satisfied with our hotel services. As the world's travel needs and expectations continue to change, at IHG, we have redefined the hotel's cleanliness standards through the "Continental" cleaning program, aiming to ensure that you and every IHG guest enjoy a cleaner and safer accommodation experience from check-in to check-out. Standard upgrade, peace of mind "Continental". Thank you for your specific praise of our colleagues. We will pass your praise on to our colleagues. I believe they will be encouraged. This is a great affirmation of our service. We sincerely hope that you will stay at InterContinental Shanghai Wonderland again! ---Richard Hng, General Manager of the Hotel

Response from Property: 尊敬的客人，感謝您選擇入住上海佘山世茂洲際酒店。非常榮幸您能喜歡酒店環境，酒店秉持着洲際一貫的“深入洞悉”服務理念，旨在為每一位遠道而來的賓客提供專屬定製及無微不至的尊貴舒適體驗，打造難以忘懷的出行記憶。 ---酒店總經理 方文光 Richard Hng