Guest User
May 21, 2025
The newly opened hotel has good hardware and large rooms. It can be seen that it is designed and decorated according to the chain brand's mid-to-high-end positioning standards, but there are many other complaints. First of all, if you are not familiar with OCT, you need to go around a lot to find the parking lot. You can't directly search the hotel parking lot on the navigation because it is a public parking lot; the parking lot management is very chaotic, it is difficult to find a parking space, and even though the property and hotel brand are both affiliated with OCT, it is not possible to provide free parking.
After parking the car, I checked in. The staff on duty was very unprofessional. It felt like they were directly on duty without systematic training. After I went to the front desk, I mentioned that your parking lot is really hard to find. She responded: It is quite difficult to find, but it is easy to find if you find the right entrance? ? ? There was no other expression. And she kept a straight face throughout the check-in process, and did not tell me any relevant information about the hotel facilities, such as the location of the laundry room and breakfast room. At the end of the check-in, when I asked to get an extra room card, she said that there was a power card in the room. After arriving in the room, the power slot was empty.
The sanitation details in the room are very average. There are oil stains from the previous guest's takeaway on each wooden table, which is somewhat disgusting. In addition, in 2025, when even Hanting's standards require double-layer laminated glass, this hotel still insists on using single-layer glass without any sound insulation. During the day, the commercial construction and road repair sounds outside the window are endless, and at night, the laughter of young people in the bar downstairs who release stress can enter the room without hindrance.
It is worth praising that there is a big brother in black clothes on the first floor who is very enthusiastic to guide the guests throughout the whole process. It was raining when I checked in. The big brother even walked out of the door with the guests and used a flashlight to shine on the steps to remind the guests to be careful.
I hope the hotel will not waste the relatively good design and hardware, and think from the perspective of customers about how to improve the check-in experience of driving guests, and strengthen standardized training in future operations.
Original TextTranslation provided by Google