No. 470 South Ring Road, Shishi, Fujian, 362700, ChinaView hotel details
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Guest Reviews of Kaiyu Hotel
9.3/10
Very Good
1402 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.3
Amenities9.2
Service9.4
Cleanliness9.3
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All reviews(1402)
Positive reviews(1346)
Reviews with photos/video(579)
Large rooms(178)
Classy environment(176)
Friendly front desk staff(141)
Delicious breakfast(51)
Convenient parking(44)
Nice bathtub(39)
Excellent afternoon tea(34)
Perfect for business trips(29)
Negative reviews(56)
Bianka🌸
Superior Queen Room
Stayed in Nov 2025
Other
15 review
4.5/10
Posted on Jan 16, 2026
The room had couple dirty spots, and smelly inside, even we asked a good room with extra space. It was a disappointment, but the staff was kind.
Response from Property: 尊敬的客人,您好!感謝您選擇入住凱譽酒店。房間味道給您帶來不好的感受,小譽十分慚愧。咱們酒店房間是一客一換一消毒,是我們通風不到位,產生了味道,如果是服務員在週期維護中沒有做到位,我們也會按照制度進行處理,給您帶來不好的感受我們深表歉意,希望我們後續調整之後,能再為您提供更優質的服務,酒店全體員工期待您的下次光臨!
Guest User
Superior Queen Room
Stayed in Sep 2024
Couple
2 review
10/10
Outstanding
Posted on Oct 25, 2024
The hotel is beautiful, clean and the front desk service is quite caring.There is not only free coffee, but also afternoon tea.
Response from Property: 小主,您好!非常感謝您對凱譽酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時凱譽也很榮幸能為你提供最優質的服務。非常歡迎您 無論商務出差或是旅行再次選擇凱譽酒店!真誠期待您的再次光臨!
Wangzong JW
Superior Queen Room
Stayed in Mar 2024
Business traveler
64 review
6.0/10
Posted on Apr 28, 2024
Booked a wrong hotel and …….
Response from Property: 尊敬的客人,感謝您對我工作的肯定,酒店房間面積約60㎡~110㎡不等,配有斯林百蘭床墊、舒眠枕頭、高織純棉床品、藍牙音箱、電動窗簾、冰箱、保險櫃、行政樓層還配有日本進口的全自動馬桶及小米咖啡機、不同款式浴缸及貼心一次性浴缸袋和一次性馬桶坐墊等,希望為您提供最優質的睡眠體驗。酒店共有3個停車場,酒店前後都是停車場及地下室停車場,停車完全不是問題!是什麼原因讓你感覺訂錯冷?我們將盡量改正,您的滿意是我們不斷努力的動力。期待您下次光臨
Guest User
Deluxe Queen Room
Stayed in Aug 2025
Business traveler
2 review
10/10
Outstanding
Posted on Sep 4, 2025
Service: Excellent
Cleanliness: Very clean
Environment: Convenient transportation
Original textTranslated by Google
Response from Property: 小主,您好!非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,凱譽會繼續保持熱忱,致力讓每 一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨!歡迎您再回來體驗,祝生活愉快!
Suxiansheng860326
Superior Queen Room
Stayed in Feb 2025
Solo traveler
24 review
4.0/10
Posted on Apr 9, 2025
I am very dissatisfied with the hotel's cleaning, and I cannot accept the suggestions made. Parking is OK, but I'm not satisfied with many other places. Please be careful to avoid them.
Original textTranslated by Google
Response from Property: Dear guests, please note that our hotel uses a one-to-one cleaning policy, with cleaning upon extension of stay. We cannot accommodate your three daily changes, as this is not good enough. Our rooms range in size from 60 to 110 square meters and are equipped with Slumberland mattresses, comfortable pillows, high-weave cotton bedding, Bluetooth speakers, electric curtains, refrigerators, and safes. They also feature Japanese-imported automatic toilets and Xiaomi coffee machines, as well as bathtubs with various styles and disposable bathtub bags and toilet seats. Each room has two sinks, with adjustable water flow and temperature. We have three parking lots, both in front and back of the hotel, and in the basement, so parking is a breeze! Meals are delivered daily to your room, allowing you to enjoy the convenience of waking up without having to go downstairs, and then continuing your journey afterward.
Guest User
Deluxe Queen Room
Stayed in Jul 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Sep 1, 2025
Quiet, clean and tidy, spacious and comfortable to live in, without any sense of oppression
Original textTranslated by Google
Response from Property: Dear guest, we are truly delighted to see your rave reviews and your recognition of our service. We strive to provide every guest with the most attentive and meticulous service, ensuring a truly exceptional experience. The Kaiyu Hotel is a vibrant, youthful establishment, showcasing its unique charm with a minimalist style and warm, attentive service. Your satisfaction is our greatest support and encouragement. We will diligently serve every member of our team and look forward to meeting you again! We wish you success in your endeavors and all the best!
Guest User
Superior Queen Room
Stayed in Mar 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Apr 7, 2025
The environment is very good and quiet. The lady at the front desk is very enthusiastic. It's really nice and warm.
Original textTranslated by Google
Response from Property: Hello, my lady! Thank you very much for your stay and appreciation! We are glad to bring you a good time during your trip. Your praise is a great encouragement to the hotel and is also the driving force for our progress. Kaiyu will continue to maintain its enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience it again, and wish you a happy life!
Anonymous User
Superior Queen Room
Stayed in Jan 2025
Business traveler
14 review
2.0/10
Posted on Mar 28, 2025
Bad attitude. The hygiene is not good either. A lot of dust. Breakfast is not a buffet. It’s so soupy. Can you feel full after eating this? Especially the parking lot. Going around several times. Just found the parking lot. I won't come again... I can't describe it
Original textTranslated by Google
Response from Property: Dear guests: Thank you for your careful review! If you would like to specify, please contact the hotel. We are committed to providing you with a cordial and thoughtful stay experience. In order to provide customers with a better sleeping experience, the breakfast time of Kaiyu Hotel is relatively long: 7:30-11:00. You can call the front desk at any time when you wake up, and we will deliver it to your room. We provide more than 10 kinds of food for you to use. If it is not enough, you can refill it unlimitedly. We will welcome you again with a friendly smile as always. Thank you
Guest User
Superior Queen Room
Stayed in Jul 2025
Other
6 review
10/10
Outstanding
Posted on Sep 3, 2025
Very satisfied, highly recommended
Original textTranslated by Google
Response from Property: Dear guest, thank you very much for choosing the Kalyu Hotel. Our attentive service truly is felt by our customers, and we will certainly not disappoint you! We will repay your kindness with the best service possible. We are truly honored to receive your recognition and praise. Your positive feedback makes all our efforts worthwhile. We look forward to your next wonderful trip.
Guest User
Superior Queen Room
Stayed in Apr 2024
Couple
10 review
9.5/10
Amazing
Posted on May 10, 2024
It's a new, comfortable and well-organized hotel. The room hardware is exquisite and the atmosphere is charming. This is my second time here. I specially brought my friends here.
There is a restaurant on the left and a massage parlor on the right, which is very convenient💪
Original textTranslated by Google
Response from Property: Dear guests, thank you for your affirmation of my work. The hotel rooms are about 60㎡~110㎡, equipped with Slumberland mattresses, comfortable pillows, high-woven cotton bedding, Bluetooth speakers, electric curtains, refrigerators, safes, and executive floors are also equipped with fully automatic toilets imported from Japan and Xiaomi coffee machines, bathtubs of different styles and considerate disposable bathtub bags and disposable toilet seats, etc., hoping to provide you with the best sleeping experience. The hotel has a total of 3 parking lots, with parking lots in front and behind the hotel and basement parking lots, so parking is not a problem at all!
Guest User
Superior Queen Room
Stayed in Apr 2024
Business traveler
1 review
10/10
Outstanding
Posted on May 11, 2024
It's my first time staying here. I feel pretty good. The front desk is very welcoming. The front desk will recommend us interesting attractions. The environment is very good. The room is also very clean. Not bad
Original textTranslated by Google
Response from Property: Hello, my dear! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given great encouragement to the hotel and is also the driving force for our progress. Kaiyu will continue to maintain its enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
Guest User
Superior Queen Room
Stayed in Mar 2024
Couple
2 review
10/10
Outstanding
Posted on May 4, 2024
The environment is very nice. The service is very good. Because we came to check in at around 11 o'clock in the morning and the room was not ready yet, the front desk was very enthusiastic and brought me coffee and snacks, and let us sit down and eat something first. The room is also quite large. Overall it is very good
Original textTranslated by Google
Response from Property: Hello, my dear! Thank you very much for choosing Kaiyu Hotel and giving your attention and affirmation. Your support and encouragement are the driving force for our continuous progress. May Kaiyu's sunny and warm service bring you the supreme service experience. Welcome to visit us again!
Guest User
Superior Queen Room
Stayed in Mar 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Apr 25, 2024
The transportation is quite convenient. The environment is very good. The room is spacious and clean. The room aunt is kind and the service is good. The front desk is also good. The check-in speed is fast and very enthusiastic. Overall, it is very cost-effective
Original textTranslated by Google
Response from Property: Hello, my dear! Thank you very much for choosing Kaiyu Hotel and giving your attention and affirmation. Your support and encouragement are the driving force for our continuous progress. May Kaiyu's sunny and warm service bring you the supreme service experience. Welcome to visit us again!
Wuxuchen
Superior Queen Room
Stayed in Mar 2024
Solo traveler
1 review
10/10
Outstanding
Posted on Apr 25, 2024
The hotel has a nice decoration style and complete facilities. The parking lot is large and parking is quite convenient. The service attitude is also good. They are all very enthusiastic and greet each other proactively. It is also very convenient to wash clothes. The washing machine is a washer-dryer
Original textTranslated by Google
Response from Property: Hello, my dear! Thank you very much for your support of the Kaiyu Hotel. We always believe that a good reputation must be recommended by the most sincere satisfaction of the guests. At the same time, Kaiyu is also honored to provide you with the best service. You are very welcome to choose the Kaiyu Hotel again whether for business trip or travel! Sincerely look forward to your visit again!
Guest User
Superior Queen Room
Stayed in Mar 2024
Solo traveler
1 review
10/10
Outstanding
Posted on Apr 27, 2024
I made the right choice for a business trip. The price/performance ratio is very high. The free breakfast service was also quite good. The breakfast was also very good. I will come again next time. The hotel is very clean and tidy, and the room is very comfortable.
Original textTranslated by Google
Response from Property: Dear guests, thank you for your affirmation of us. Satisfaction has only a starting point but no end. We will look forward to your next visit with sincerity, honesty, care and love. I wish you a good mood every day!