PARKROYAL Hotels & Resort Properties in Singapore

The room had a beautiful view and a convenient location for visiting Marina Bay and the Merlion. We had a pleasant check-in experience as we were allowed early check-in. I would like to express my sincere thanks to Rosy for assisting us on our first day. However, the overall experience at the hotel was disappointing. We had to queue for breakfast even though there were many empty tables (perhaps due to the hotel’s policy, but we’re not used to that). Tea and coffee were ordered at the beginning of the meal, yet they were only served after we had finished eating. At check-out, despite having fully paid for our stay through Trip.com, the front desk insisted that we hadn’t made the payment. I had to repeatedly ask them to recheck — as someone working in the hotel industry, I understand how the process works — but the staff kept insisting that we hadn’t paid and asked us to provide proof. It was extremely disrespectful. I had to spend 5–10 minutes explaining, and the receptionist still maintained that we hadn’t paid (poor professionalism and very unprofessional attitude). Only after the OTA in-charge staff verified did they finally admit that it was their mistake. We paid around $400–500 per night and yet received such treatment — it was truly disrespectful to the guests. Therefore, I will rate this hotel 1 star because of this experience and will never return. However, once again, I would like to thank Rosy and the housekeeping staff — they always greeted every guest with a warm and friendly attitude.

Hotel facilities were impressive, including a nice fitness center and business amenities for travelers. The housekeeping service was thorough and unobtrusive. WiFi worked perfectly throughout my stay. What really stood out was the attentive service from all staff members - everyone was friendly, helpful, and went out of their way to ensure guests had everything they needed. The concierge provided excellent local recommendations. Overall, this hotel offers great value for the location and service quality. Would definitely stay here again on future visits to the area and recommend it to other travelers looking for a reliable, comfortable accommodation.

The location of this hotel is close to bugis and sunny, and shopping is very convenient! Around Singapore there are breakfasts such as Zhen Prawn Noodle and Ya Kun Breakfast. The Great Mosque is just across the road. There is a bus platform in front of the hotel, and a few hundred meters east to west can reach the subway station. The hotel service is very attentive, because it is a serviced apartment, the room is large, two rooms and one living room, but the waiter cleans the room every day. The room was well-equipped, and my wife was particularly satisfied with the washer and dryer, so I didn't worry about running out of clothes. We often go to Singapore and stay here next time!

Had a great stay at this hotel! It's perfectly located near all the main hotspots, making it super easy to explore. The staff was friendly, welcoming, and really quick to assist with anything I needed. And I’ve got to mention the shower gel—absolutely loved it! Definitely added to the whole experience and a made a great vibe. Would stay again