Novotel Solo Reviews
Novotel Solo
Slamet Riyadi St No.272, Timuran, Banjarsari, Solo, IndonesiaView Hotel Details
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1 night
Novotel Solo Guest Reviews
4.4/5
Very Good
69 review
Verified reviewsLocation4.7
Amenities4.1
Service4.4
Cleanliness4.4
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All Reviews(69)
Positive reviews(69)
Reviews with photos/video(18)
Friendly owner(17)
Awesome stay(16)
Clean and tidy(14)
Great location(5)
natnattravelgirl
Superior Room with 2 Single Beds
Stayed in May 2024
Family
28 review
Amazing
Posted on May 13, 2024
it was a very nice stay. location of the property is very strategic and walking distance to touristy areas.
Response from Property: Dear natnattravelgirl,We very much appreciate your comments regarding your stay at the Novotel Solo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Toat Edi WijayaGeneral Manager
verycoldbrew
Superior Room with Double Bed
Stayed in Mar 2024
Business travellers
122 review
Great
Posted on Mar 19, 2024
The hotel is clean and comfortable. Oldstyle hotel, but well maintained... Guests amenities were complete and in good condition.
But the service from the front office seems too stiff and not flexible. I was just asking if possible to have late checkout at 12.30, but the answer was just "CAN NOT!!! THE HOTEL IS FULL TODAY", in an unfriendly voice. While it is Ramadan month, and i know the hotel is currently not busy at all.
Well, despite of the frontliner stiffness, the hotel is still very recommended...
6/8
Response from Property: Dear Verycoldbrew,Thank you for taking the time to tell us about your experience at the Novotel Solo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback regarding the stiffness of our frontliners is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Toat Edi WijayaGeneral Manager
T. Azumi
Superior Room with Double Bed
Stayed in Apr 2024
Solo travellers
86 review
Outstanding
Posted on Apr 30, 2024
location is near Pura Mangkunegaran, room is very clean.
Response from Property: Dear T Azumi,We very much appreciate your comments regarding your stay at the Novotel Solo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Toat Edi WijayaGeneral Manager
Anonymous User
Superior Room with Double Bed
Stayed in Dec 2023
Family
2 review
Great
Posted on Dec 16, 2023
When it comes to hotel reviews, various factors come into play. In this particular review, the focus is on the size of the room, cleanliness despite being an older establishment, friendly staff, delicious food options, and a convenient central location. These positive aspects contribute to a pleasant stay and leave a lasting impression on the reviewer. The combination of spacious accommodations, cleanliness, helpful staff members, enticing culinary offerings, and a prime location make it highly likely that the reviewer will choose to return in the future.
Guest User
Superior Room with Double Bed
Stayed in Mar 2024
Couples
2 review
Posted on Mar 11, 2024
The hotel is quite old but has a good location. And because it is old it needs updating in some aspects. I arrived with the condition that the room couldn't be locked and the AC had problems. Even though it can be repaired afterwards, it has made less of my first impression. The staffs’ services are good, especially the doorman section.
Response from Property: Dear Guest,Thank you for taking the time to tell us about your experience at the Novotel Solo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Toat Edi WijayaGeneral Manager
Guest User
Superior Room with Double Bed
Stayed in Feb 2024
Couples
12 review
Outstanding
Posted on Feb 11, 2024
Hotel is old but we'll maintained. Breakfast is good. Wifi too is good.location is okay.
Anonymous User
Superior Family Room Non smoking
Stayed in Mar 2024
Family
10 review
Posted on Mar 19, 2024
Strategic location. Old building and facilities but well maintained.
Response from Property: Dear Guest,Thank you for taking the time to tell us about your experience at the Novotel Solo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Toat Edi WijayaGeneral Manager
Guest User
Superior Room with Double Bed
Stayed in Jan 2024
Couples
9 review
Amazing
Posted on Mar 6, 2024
Good location n friendly service
Dika555
Superior Room with Double Bed
Stayed in Mar 2024
Business travellers
71 review
Very Good
Posted on Apr 23, 2024
Artistic hotel good jamu
Response from Property: Dear Dika555,Thank you for review of our hotel! We are glad that you enjoyed your stay and like our traditional Jamu. We hope to see you again very soon.Sincerely,Toat Edi WijayaGeneral Manager
bonuslink
Stayed in May 2022
Friends
1 review
Great
Posted on May 15, 2022
Old hotel with old bathroom fixture and rooms. But the staff makes up the experience.
Headboard made of velvet easily collect dust.
Thank you mas yoga and beni for excellent hospitality
Guest User
Stayed in Jun 2022
Solo travellers
1 review
Great
Posted on Jun 21, 2022
Good services, i need to boxes some souvenir for my family and staff very helpful to help me packaging up
Farhan Kurnia
Superior Room with 2 Single Beds
Stayed in Feb 2024
Solo travellers
19 review
Outstanding
Posted on Mar 9, 2024
Good hotel
Hans L.
Stayed in May 2022
Friends
15 review
Amazing
Posted on Jun 3, 2022
A nice (business??) hotel close to everything you need from culinair as warungkita and diamond or cultural like sriwedari and danarhadi. Staff are very friendly. They room is relative spacious (deluxe double) and has what a 4* hotel should have. Will definitely coming back. Hans L. The Netherlands, May/June 3rd 2022
Guest User
Stayed in Oct 2021
Couples
74 review
Very Good
Posted on Nov 12, 2021
Again novotel solo give me the best room to stay. Nice and cozy room and of course clean and comfort.
sabisabi
Stayed in Mar 2022
Couples
2 review
Amazing
Posted on Apr 4, 2022
Everything but the pool is great. A recommended stay that is near the well known Restaurant: Satay of Pak Manto.
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