Spa hotels in Qingdao

The female staff members I encountered at this hotel were all wonderful. When I booked a tent, I was told the beach would be shady in the afternoon, but I actually needed the tent more in the morning. They were very helpful and changed my reservation to the morning. When checking in, they noticed I had a small baby and proactively asked if I could wait a few hours to get a room upgrade to a sea-view room. Since I was going to Mount Laoshan that day, I checked in in the evening and was upgraded directly to a sea-view room. Many thanks to the front desk staff who checked me in and the staff who helped me book the tent. The room was also cleaned very well every day.

This was the hotel I was most looking forward to on this trip. I booked it because it was a 5-star resort, hoping to relax with my parents. However, when we drove up to the entrance, there was no one to help with luggage or direct us to parking. The entrance was completely empty. I thought everyone was busy, but once inside the lobby, I saw plenty of staff, yet no one came forward to assist us. This is unheard of in any 5-star hotel I've stayed at. After we went in, my dad asked where the charging stations in the parking lot were, and if they were fast or slow chargers. The staff member couldn't answer any of his questions, saying they'd have to go ask. In the end, we had no choice but to follow the signs and find the parking ourselves. On the bright side, the two rooms we booked could be connected by opening a door to form a single suite, which was a nice experience. Actually, when you approached the staff for something, their attitude was good, but it felt like there were some management issues. For example, after checking out, my mother realized she had left something in the room's refrigerator. I immediately called the front desk, explaining we were driving back to get it and asking if someone could collect the item and leave it at the concierge. The front desk confirmed it was no problem. After driving back to the hotel for about 20 minutes, my mother inquired at the concierge, but the concierge staff had no idea about it. They had to go ask the front desk, and only after getting a confirmation did they go up to the room to retrieve the item. We then waited at the hotel for almost 20 to 30 minutes, which was a very poor experience. Overall, the environment and cleanliness were excellent. The location is in Qingdao's new district, and the surrounding area, plus the sea view terrace, added a lot of points. However, the initial bad experience significantly lowered our overall impression. I hope they can make more improvements. Being able to see the sunrise and sunset over the sea from the room was something I really loved! The breakfast selection was comprehensive and delicious.

I specifically want to leave a glowing review for all the front office staff at MGM Qingdao. Elly from Guest Relations is incredibly responsible; she coordinated and resolved my requests within minutes of me messaging her during my stay. The front desk service was meticulous and thoughtful, proactively confirming my preferences and ensuring zero wait time for check-in. The concierge team provided incredibly detailed service, handling my luggage securely and proactively opening doors and greeting me upon my return. Their recommendations for local seafood restaurants were spot on and reliable. The Executive Lounge offers an unparalleled view, with a rich selection of afternoon tea and happy hour meals, and the staff were prompt in clearing tables. All the in-room appliances and bathroom amenities were immaculate and well-maintained. The infinity high-altitude pool offers direct sea views, and the gym boasts floor-to-ceiling windows with a full range of cardio and strength equipment. From the front desk to the lounge, the service maintained a consistently high standard, with Elly coordinating and following up throughout. The experience was simply flawless.

I absolutely loved the ambiance of this hotel! The greenery in the hotel courtyard is beautiful, with flowers and trees everywhere. It looks incredibly pleasant and clean, and the air is fresh too. Taking a stroll in the courtyard is just so relaxing – the environment is clearly meticulously maintained! Every staff member was polite, enthusiastic, and discreet, and the rooms were cleaned so well that my stay was incredibly comfortable!

The hotel boasts an excellent location, directly across from MixC mall. It's a mere 3-5 minute walk to May Fourth Square and the seaside boardwalk. Olympic Sailing Center, Hisense Plaza, and the Third Bathing Beach are all just a 10-minute taxi ride away. The subway station is right outside, making dining and shopping incredibly convenient. I loved the Westin Heavenly Bed, the spacious room, the White Tea scented toiletries, and the well-designed bathroom with a separate wet and dry area. I was extremely satisfied with my stay during this Qingdao trip! 👍

Excellent service, and the room was spotlessly clean. The front desk staff were very welcoming and helpful. The hotel's proximity to the airport is incredibly convenient, making it highly recommended, especially for late-night arrivals or early morning flights. This hotel offers fantastic value for money.

Our stay at the hotel was overall very pleasant. The hotel itself looks absolutely amazing, it truly feels like staying in a castle, both from the outside and inside. Our room had a beautiful sea view, which created a peaceful and relaxing atmosphere. The breakfast offered a nice variety of options, and the café with its balcony overlooking the sea was a wonderful place to enjoy coffee. The food at the café was also very good. One of the highlights of our stay was the concierge service. The concierge was extremely helpful, polite, and professional. He assisted us many times with our deliveries and always made a great impression. Most of the hotel staff were friendly and welcoming as well. The hotel’s location, away from the city center, is actually a big advantage for those looking for a quiet and relaxing holiday. The beach is not crowded, and the swimming pool is usually peaceful and not busy. However, there are some areas where the hotel could improve. The room cleaning service needs more attention. It wasn't good at all. Some cups at breakfast were also dirty or cracked. The service at the café could be improved as well. When we came to order afternoon tea at around 5 PM, one of the young staff members seemed unhappy and impatient because it was close to the end of his working day. After making a short call, we were told that the kitchen was not answering and that they were no longer working. This experience did not feel very welcoming. Though I understand he really wanted to leave work asap, he could share it with his coworker after we left, not in front of us 🤣 The hotel also has a Japanese restaurant, but the staff could not provide clear information about its opening days or availability. We were told it might be open on Thursday and Friday, but it was not certain. Another concern is the small zoo area. animals appeared to be staying outside in the heat all day. In particular, there was a dog kept in a cage outside during very hot weather (around 35°C), which was concerning and seemed unsuitable for the animal’s comfort.. The beach near the hotel was unfortunately quite dirty, which is something that could be improved. Regarding the swimming pools, the indoor pool felt quite cold, especially with the air conditioning, making it difficult to enjoy with a child when the outdoor weather is too hot. The outdoor pool area also has limited comfortable seating. There are only a few lounge chairs, and adding soft cushions or mats would greatly improve the experience and make the area more relaxing. Overall, we had a nice stay and enjoyed the beautiful atmosphere, views, and peaceful location. The hotel has great potential, and with some improvements in service quality, cleanliness, and facilities, it could become an even better experience for guests.

A big thank you to Jennifer Han, the Guest Relations Manager, for meticulously helping me resolve issues during my stay. Both the check-in and check-out services were excellent, and all the staff in the lobby were incredibly warm and friendly. They even offered a welcome drink (personally, I found the lemon tea to be more delicious!). Although the hotel facilities are a bit dated, the service is truly exceptional. The housekeeping staff were also very considerate. Thanks again to Jennifer Han for making me feel right at home. I look forward to returning once the AC building has been renovated.

Check in and check out was easy. Staff were helpful and found ways around the language barrier. I was in town for the half marathon so only had a light breakfast but there was plenty to eat. There was a slight smell of stale cigarette but it was not so much that it impacted on the stay. The room met my needs and was very comfortable. There is a great park to walk or run around very close. A taxi is necessary to get to town or find a wider range of food options. I ate at the mirage which was a hot pot restaurant and this was a pleasant experience.

Hygiene: The condition is worrying. There are hairs on the sink. One towel is hard and the other is soft (those who have stayed in hotels know what's going on). The water on the floor of the shower room is not dry. Are they really not afraid of customers slipping? Service: The service quality of the front desk is really good. Whether it's towels or water, they can be solved in time. But the next day, when I didn't check out, the cleaning lady came to knock on the door? What does it mean? Are you chasing people away? I won't come again