Spa hotels in City of Manila

I requested an ocean-view room, but my English wasn't good enough to explain it properly. I was disappointed when I got a room on the opposite side of the sea. However, they put me on a high floor, and I could see the World Heritage site from my window, which was amazing! 😊 Although it felt a bit old, that added to its historical charm. It was clean everywhere, and the breakfast had a great variety and was delicious. I made some wonderful memories there.

We had a wonderful stay at Diamond Hotel Manila! ❤️ The kids really enjoyed their time here, especially the swimming pool and the overall hotel experience. The room was comfortable, clean, and spacious enough for our family. What we loved most was how the kids were able to relax and enjoy themselves. The staff were also friendly and accommodating, which made our stay even more pleasant. It was a lovely family stay, and seeing the kids happy and enjoying the hotel made the experience extra special. We would definitely consider staying here again! 💕✨

I recently stayed at City Garden Suites and would like to share both a commendation and some constructive feedback regarding my experience. First, I would like to highly commend Ms. Zsan for her outstanding service. After being assigned to a room that, while clean, had an unpleasant odor, I approached the front desk again for assistance. Ms. Zsan handled the situation with genuine care and professionalism. She went beyond simply checking the system—she actively coordinated with housekeeping via radio to personally verify room availability. Her initiative, attentiveness, and willingness to help truly define excellent customer service. She made us feel heard and valued, and her dedication reflects the kind of frontline service that leaves a lasting positive impression. On the other hand, I would like to offer constructive feedback regarding my experience with Ms. Acel. As a guest, first impressions matter, and my initial interaction with her during check-in was not very reassuring. When I inquired about the possibility of being assigned to a newly renovated room, I was informed that none were available, without much effort to further check or explore options. This gave me the impression that my request was not fully considered. The following day, when I needed to extend my stay, I spoke with her over the phone and requested an update regarding my concern, emphasizing the urgency as I needed to secure the current room rate online. However, after waiting for around 30 minutes without any callback, I had to follow up myself. During the follow-up, she asked for details I had already communicated earlier, which made it seem like the information was not properly noted or attended to. On the third day, I needed to extend my booking again. To avoid the same experience, I went directly to the front desk. Unfortunately, she was again the one available. Despite my previous experience, I still chose to give her another chance, hoping for a better interaction. However, the experience remained the same. Because of this, instead of extending my stay further, I decided to transfer to another hotel. I hope this feedback is received constructively. Frontline staff play a crucial role in shaping the overall guest experience. While Ms. Zsan demonstrated exceptional service and professionalism, there is an opportunity for improvement in consistency, attentiveness, and proactive assistance. With the right focus on these areas, guest satisfaction can be greatly enhanced.

This was a great hotel, the staff here was amazing and friendly. They took care of my every request, and need. The hotel was very clean, and hospitable. The breakfast was delicious, and extravagant. They had a wide variety of dishes, there wasn’t any western food though but I didn’t mind, everything else tasted phenomenal. I will certainly be back at this hotel next time I visit my wife again.

The room was very neat and clean. The location is very close to my company, which makes commuting easy. The breakfast by the sea was delicious. Someone came to clean the room daily, maintaining a high standard. The staff were very friendly. The rooms are spacious, bright, and some offer sea views, directly facing Manila Bay.

I stayed in a suite and thought the price was good for two people with breakfast included. The Wi-Fi worked fine. The shower had hot water, but the water pressure was extremely weak, just a trickle. There was no curtain or partition in the bathroom, so the toilet got soaked. Part of the wall near the window was wet, possibly from a leak. The safety deposit box was broken, but they replaced it for me. There were no issues with bugs or toilet odors.

We booked a suite room here because we had our wedding preparations at this hotel five years ago, and we expected the same quality of service and experience. Unfortunately, it feels very different now compared to before. Last night, there were two people sleeping in the lobby who did not appear to be hotel guests. We were wondering why they were allowed to stay there, as we understood that the lobby is intended for hotel guests. Additionally, the towels in our room appeared old and worn out. Overall, we believe that the cleanliness and security of the hotel should be reviewed and improved. There was also a drunk individual outside the 7-Eleven last night who was saying things to us, which made us feel scared and uncomfortable. Although the staff did ask him to leave, we still would have appreciated an apology regarding the incident. Overall, we were disappointed with this experience, especially since we chose this hotel based on the positive memories and standards we experienced during our wedding preparations five years ago.

Good stay overall. The staff were friendly, and the room was comfortable. Housekeeping could be a bit more thorough, but it did not significantly affect our experience. We would still recommend this hotel and consider staying again.

Nice hotel large rooms and confortable bed. Friendly and helpful staff. Rooftop pool was nice but outdoor lights didn't seem to be working. Wifi was hit and miss and did drop out quite a bit which wasnt ideal for booking on flights etc. But the hotel itself was nice and close to shops and the bay.

Best hotel due to everything is down stairs … the only problem they never fix their tv cable problem for one week that means watch your entertainment through your phone …staff  are friendly ….