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9.1/10
Great
GGen16I had a wonderful stay at the Marriott Hotel. From the moment I arrived, the staff were warm, welcoming, and very professional, making the check-in process smooth and hassle-free. The room was clean, spacious, and well-maintained, with a very comfortable bed that made it easy to relax after a long day.
Overall, I had a great experience and would definitely recommend this hotel to anyone looking for comfort, quality, and excellent service. I look forward to staying here again.
SSarah1404Confusingly this is part of the Savoy hotel but I think these are the less expensive rooms. You can walk here from T3 which is handy. It was ok, basic, comfortable but the room smelled damp. We weren't in it for long as unfortunately wd had a nightmare booking this through Trip. Our flight was delayed so we booked last minute but the hotel could not find the booking. It wasn't resolved for 2 days and meanwhile I had to wait in the lobby for 2 hours (exhausted) before accessing my room. I had to pay again for the room and wait for a refund. The queues at reception were very long and one staff member was abrupt and rude.
GGuest UserThe positives: close to airport and easy check in.
The negatives: no toilet paper or towels (eventually resolved), wardrobe too smelly to hang my clothes, pillows they should've chucked ages ago, BABY COCKROACHES!
NOT GOOD ENOUGH FOR THE PRICE.
GGuest UserVery confusing booking. No address or hotel information.
No answer on cell phone number, only by text, and also through a local person trying to call.
The booking and handling process were very questionable. Not recommended for first-time visitors; it can be very stressful.
In the end, this was at the Belmont Hotel, where I've booked before, and this hotel is excellent and well-located.
Amenities such as toothbrushes and toothpaste were missing.
More timely transparency would be very helpful.
GGuest UserThe swimming pool was nice, but the owner didn't have tickets. My child was sad because we brought their swimming gear. We weren't told we needed to inform them earlier. I thought tickets were bought at the reception. Anyway, now I know for next time.
The air conditioning unit was pointed at the living area, and the bed was underneath it. I slept really sweaty even though the AC was on full blast, but the person who slept on the sofa bed was freezing. I hope they can fix the AC's position because it's actually cold enough, but I just couldn't sleep properly. There were a few small cockroaches on the table, which is unavoidable because of leftover food.
Self check-in and check-out were very convenient. It was clean, and the elevators were fast; there were many of them.