Explore 5-Star Hotels in Albufeira

On the night of the stay, the hotel assigned the room I booked W residence to another guest. When I checked in, I was assigned to the W hotel room booked by the guest. During Easter, the room price difference was about 200 euros per night. The corresponding room level, the halfboard meal booked was not available. The information such as the number of breakfast names and other information is wrong. I went to the restaurant to eat and people said that there was no record of us before I found the problem. Many people at the front desk of the hotel have a very good attitude. ”when ever, what ever” (anytime, anywhere, whatever you ask) This is their slogan. If you really encounter a problem, it is not this solution. On our way to dinner, a man in charge (later learned the name Diogo, I hope you don’t meet him) came up and asked if we needed to change the room. We considered that because we had a baby, we had stayed for one night, and we said that we didn’t have to change the room. At that time, he did not explain the real meaning of not changing the room, such as whether the difference would be refunded or whether there was corresponding compensation. Since we were in the process of dinner, we did not ask at the table. In their restaurant, which is said to be very stylish, it seems to be called paper moon. I feel that things have not been clearly dealt with properly. After dinner, I went to the front desk to find them to show my will. I can not change the room, but the price difference still hopes to be refunded. It doesn't matter to me to live in different room types. They said in person that they could communicate through my booking platform, telling me not to worry, everything will be take care of (still from Diogo!) At the same time, I started communicating with the customer service of Trip.com , and Trip.com I started email exchanges with the hotel simultaneously, from the relay given to me by Trip.com . It means that W side (Diogo's upper level, Yohann) does not approve my request to refund the difference, because I have already agreed not to change the room (meaning that it also means that I have waived any form of compensation). I have not mentioned that I have asked many times in person and many of their personnel to follow up and deal with the refund of the difference. It is a kind of attitude that I do not suffer and I do not apologize. Trip.com Many exclusive customer service has been tracking the progress, and it lasted for about four days and there is still no conclusion. I am very satisfied with Trip.com in the middle. I have been actively communicating. On the one hand, I don't want to suffer, and on the other hand, I am a ** glittering partner. But the other party is biting to death and not accepting the account. In the end, Trip.com offered to refund me 300 euros. I agreed and I was too lazy to toss. All processes here are recorded and emailed as evidence. Conclusion: This W hotel service staff management staff is too broken, and it is the kind of broken character, looking at your eyes in front of you, lying! ! ! Don't stop. The day we left, there were hundreds of Jews, they packed the hotel, so that the other Bar that our halfboard was going to try was closed, and we still booked with the front desk. In the end, during the stay, I ate at the same restaurant. The menu was fixed. It was about 5-6 main course. We stayed for three days and ate it all. We couldn't help but say that it was a bit helpless. Their halfboard is an extra dinner, no extra drinks, afternoon tea, etc., and indicates that ”depending on the reception of the restaurant”, be sure to read the instructions carefully! That is to say, you can eat lunch or dinner, where to eat, you can basically not decide! Others are okay, the price is there, but it is not awkward to meet people, for the later ones to be warned.

Very friendly. The facilities are also very clean

房間很不錯，酒店泳池沙灘都還可以，晚上有蟲子但是酒店工作人員處理很積極。餐食好吃。風景非常好

We were in Pine Cliffs for the second time and we felt the facility, the perfect access to the sea with the lift, the service on the beach as perfect. The staff and service staff includes Shuttle - service make the stay very pleasant. The cleanliness is particularly highlighted. The very well maintained facility is exciting. Our 3 room apartment, consisting of 3 bedrooms, 3 bathrooms, fully equipped kitchen, large living dining room and 3 large, furnished balconies was exclusively equipped. From our balconies we had a super view of the adjacent golf course and could watch the golfers very well during the game :).

It was simply wonderful! It is undoubtedly the best resort hotel in Portugal, on all levels! I recommend it a thousand times

Very good resort, beautiful environment, rich breakfast, I want to go again if I have the opportunity

Very good location, needs a little refresh but very good you can eat and use partner hotels

An amazing resort by the cliffs, with terrific views and private access to one of the best beaches in Algarve. Villa was excellent, very modern and clean. The gardens are lush and large. There are different pools and restaurant available. Will be returning!