Explore 5-Star Hotels in Lisbon

During our three-night stay in Lisbon, one of our family members suddenly developed acute gastroenteritis in the evening around 8 p.m. We called the front desk, and a staff member immediately came to our room and helped us identify the most suitable hospital. After we decided where to go, we went down to the lobby to take a taxi. To our surprise, the front desk manager Andre personally came to us and asked if we needed him to accompany us to the hospital. We were deeply touched and gladly accepted his kind offer. Because of communication issues between our insurance company and the hospital, we had to switch to another hospital. Throughout the process, the manager patiently coordinated with the hospital and ensured we were safely transferred and properly received. He stayed with us until we were registered and had an appointment with the emergency doctor before returning to the hotel. We are truly grateful to all the hotel staff—the front desk team, restaurant staff, and even the tour guide—for their exceptional care and support. We would definitely choose to stay at this hotel again on our next visit to Lisbon.

The location is excellent, the reception, hygiene and services are all very good, except that the room is slightly small. It's very convenient to go out and walk around. There is French Veal downstairs, so it's best to make a reservation in advance. The dessert shop in the hotel is also delicious, not too sweet, and is worth a try. Breakfast is a la carte and very rich. Staying for two days can save a lot of money.

We had very pleasant experience with helpful staff, clean and modern facility, and delicious breakfast. The facility is very well equipped and had everything we needed. Really loved having an option of online portal for requesting stuff/making reservation - staff was very helpful and prompt in response as well! Very good access to various tourist attractions and a shopping mall. We would definitely stay again. Thank you very much.

The hotel is beautiful ! Bed! The spectacular room! The staff attentive in such a kind way , offered to help you all! I will surely come back! When I visit Lisbon I try to go to the 5* and this has been liked me differently

We really liked the hotel, its location, facilities, etc. Some suggestions: - Equip the gym with more comprehensive equipment for arm and upper body exercises, with heavier weights. - Add more mats to the gym. - More waiters to serve in the restaurants, especially on show nights like the Fado night we experienced. There were two large tables with 16 people on a tour, and only 3 waiters for the entire restaurant. Since these tables required one waiter 100% of the time, the other tables were left to the mercy of a single, harried waiter who was trying to serve all the customers at once. It's a shame because the service suffers. - Although comfortable, we feel that the hotel could modernize its room decor a bit, even though it doesn't detract from the stay or comfort currently.

We had a great stay at Sheraton Lisboa! The location is super convenient—just a short drive from the airport and within easy reach of Lisbon’s main attractions. The rooms are spacious, clean, and well-appointed, with large windows offering beautiful city views. The bed? Super comfy after a long day of exploring! Staff were friendly and helpful throughout our stay, and check-in/check-out was smooth and efficient. We also appreciated the variety at the breakfast buffet—fresh, delicious, and something for everyone. Special mention to the spa and gym facilities—they were top-notch. After a full day of sightseeing, it was a treat to unwind there. Only minor downside was that the decor is slightly dated in some areas, but overall, it’s well-maintained and has that classic Sheraton charm. Would definitely recommend it for a comfortable and relaxing stay in Lisbon

This hotel is a real gem! The public areas are absolutely stunning, like stepping into a beautifully restored palace—grand, elegant, and full of character. It's the kind of space that makes you want to linger and take photos. While the guest rooms are more modest, with a simple, 90s-style decor, they are clean, comfortable, and surprisingly spacious, making them perfect for family stays. The breakfast area is equally lovely, providing a bright and pleasant start to the day. Overall, it's a great choice if you're looking for a hotel with incredible public spaces and practical, family-friendly rooms.

It was very nice. I stayed for two days to visit Cabo da Roca and stroll along the beach. Although it's a bit far from the city center, it's only a ten-minute taxi ride, so it's quite convenient. The hotel is small but beautiful, exquisite and compact, and even has electrically controlled curtains, which is quite rare.

The hotel is clean and meets standards of Iberostar hotels if you’ve been to other ones, with pleasant scents in the lobby. Used the gym but it was small, with necessary equipments so was okay. Didn’t try spa but you’d have 1 hour free access if book in advance. Service was relatively low-levelled throughout the stay. First night of arrival, there weren’t sleepers in the room and surprised that slippers at the reception were out of stock. Second morning I was made to wait in front of the restaurant to have breakfast, with loads of available tables inside, which were not cleaned up on time. The staff didn’t maintain the queue in a good way, the line was cut in by two groups of guests, and there was even one group going straight into the restaurant, with the staff not noticing this or explaining to us. No caring was shown verbally for our waiting outside of the restaurant. Third morning was told that there’s no breakfast booked with the room, but it turned out that the staff put wrong room numbers on the system when checking. The staff guided us to a table without cutleries prepared. Reception staff were friendly yet not showing the best quality of service if the hotel is 5-star. Response time could be shortened. Restaurant service was terrible given the above. No apologies made for the situations mentioned.

The hotel is a convenient 10-minute walk from Avenida da Liberdade, but it's a bit far from the old town, so you'll need to take a bus or a taxi to get there. The room came with standard disposable slippers and even a capsule coffee machine. Overall, the facilities are quite good.