Home Inn Neo (Suzhou Humble Administrator's Garden Lion Forest) Guest Reviews
4.8/5
Excellent
2985 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.9
Cleanliness4.8
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Positive reviews(2932)
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Many amenities(82)
Tasty coffee(13)
Negative reviews(53)
Guest User
Twin Room
Stayed in Nov 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Dec 14, 2024
Located walking distance to the Suzhou museum and Humble Admin Garden as well as the metro station with many food options and convenience stores just beside the hotel. Room is comfortable and big with ample walking space even with 2 big luggages open. Front desk is also helpful with carrying our luggages up the stairs (a few steps) to the elevator. There's also free self service laundry n dryer and hot tea/coffee in the pantry.
Response from Property: Dear guests, Hello, Xiaoru is very happy to see you satisfied with Xiaoru's hotel. Your affirmation is our glory. There are flowers in spring and the moon in autumn, and there is a cool breeze in summer and snow in winter. If there are no worries in your heart, it will be a good time for life. Xiaoru is here. I wish you a pleasant morning, a dream with your heart, and a dream with your heart. May you be happy every day and have a sweeter heart ~ Love you? Suzhou Metro Line 6 has been opened. Welcome to take Subo Station of Line 6 to the hotel ~
KeepGooooooing
Queen Room
Stayed in Nov 2024
Solo travellers
4 review
5.0/5
Outstanding
Posted on Dec 5, 2024
I stayed for only one day, but I loved here because of the location close to the Suzhou Museum, clean and tidy room, friendly service, and reasonable price. If I come to Suzhou next time, I will stay again.
Response from Property: Dear guests, Hello, Xiaoru is very happy to see you satisfied with Xiaoru's hotel. Your affirmation is our glory. There are flowers in spring and the moon in autumn, and there is a cool breeze in summer and snow in winter. If there are no worries in your heart, it will be a good time for life. Xiaoru is here. I wish you a pleasant morning, a dream with your heart, and a dream with your heart. May you be happy every day and have a sweeter heart ~ Love you? Suzhou Metro Line 6 has been opened. Welcome to take Subo Station of Line 6 to the hotel ~
Samuel NWY
Queen Room
Stayed in Sep 2024
Couples
7 review
5.0/5
Outstanding
Posted on Oct 30, 2024
Service super super good. Got complimentary wash & dry clothes. Also have drinks of the day at reception area.
Room is big and clean.
Strongly recommend
Response from Property: The fragrance of tea is warm, like a drizzle that moistens the heart, lingering in the throat and in the mind. The strong humanistic flavor of Home Inn can calm a mind and place it in the veins of time. May your smile as you pass by be filled with the memories of Home Inn. Thank you for your support! Thank you for your five-point praise, and I wish you and your family happiness again! I look forward to your next stay! Suzhou Metro Line 6 has been opened, please take Line 6 to Su Bo Station to reach the hotel~
Skho
Family Room
Stayed in Sep 2024
Family
5 review
5.0/5
Outstanding
Posted on Nov 4, 2024
Service, location, and cleaniness is top. Beside room is huge and price is unbeatable
Response from Property: 茶香暖暖,如細雨潤心,暖暖的在喉嚨裏回味,在腦海中綿長。如家濃濃的人文味道,能將一顆靜心,安放在光陰的脈絡裏。願您路過的微笑裏,有如家留給您的記憶。感謝您對我們的支持!感謝您的五分好評,再次祝您全家幸福!期待親的下次入住哦!蘇州地鐵6號線已開通,歡迎乘坐6號線蘇博站到達酒店哦~
Guest User
Business Queen Room
Stayed in Jul 2024
Solo travellers
4 review
4.5/5
Great
Posted on Aug 31, 2024
Great hotel staff, great lobby with free washing facilities. The staff at the reception were super nice, especially a young lady who spoke really nice english, tried to help me with my questions and was really careful to enjoy my staying.
The bathroom and main part of the room was suoer nice. Cant complain, however the cleaning could be more carefully because the curtain was dirty and under the table there were some nuts which was there probably since the previous guests.
Overall I would totally recommend because I am very picky but besides this smaller complain I am totally satisfied!
Response from Property: Dear guest, we do appreciate for your detailed comment, and it is wonderful to know that our staff let a positive impression on you. With regard to the problem you mentioned, we do apologize for our lacking sincerely and we will pay high attention to solve it and improve our shortcomings. Wish every thing goes well with you.
budsarawan chaidaisuk
Queen Room
Stayed in Apr 2024
Solo travellers
7 review
5.0/5
Outstanding
Posted on May 30, 2024
Staff are very nice and helpful. Hotel is close to many attractions & from the hotel you can walk around the old town. Easy to find something to eat there are many local restaurants around the hotel. I will stay this hotel again for my next visit Suzhou.
ห้องพักดี สะอาด สต๊าฟให้ความช่วยเหลือดีมาก โรงแรมใกล้กับสถานที่ท่องเที่ยวสำคัญหลายแห่งแบบสามารถเดินถึงโดยไม่ต้องเรียกรถ รอบโรงแรมมีร้านสะดวกซื้อ และมีร้านอาหารเยอะแบบเลือกกินกันไม่ถูก และกำลังจะมีสถานีรถไฟฟ้าใต้ดินใกล้ๆ กับที่พักยิ่งเดินทางสะดวกมากขึ้นไปอีก (กำลังสร้าง - 30 May 2024)
Response from Property: With Xiaoru's company, I believe you will not be lonely on your journey. I look forward to your next stay!
Guest User
Business Queen Room
Stayed in Sep 2024
Couples
9 review
5.0/5
Outstanding
Posted on Jan 16, 2025
Love this hotel. The location is close to metro station (about 10 mins walk). After exiting the station, cross the road and walk straight.
Hotel is clean. Bed is comfortable. There are restaurants, bakery shops, etc along the hotel so you won't get hungry. One of the bakery shop sells very good bakeries.
Humble Administrator’s Garden and Suzhou Museum is around 10 mins walk away from hotel.
Will definitely stay in this hotel if I come back to Suzhou.
Response from Property: 非常感謝對小如做出的評價,我們將繼續保持良好的服務,良好的設備,衹為了給您帶來更好的體驗.遇見便是美好的時光,一次滿意不是我們的目標,我們希望客官每一次都是滿意噠,周邊有拙政園,獅子林,博物館,晚上您可以去平江路走走,讓您瞭解蘇州的美。祝您生活愉快。蘇州地鐵6號線已開通,歡迎乘坐6號線蘇博站到達酒店哦~
HBNg
Business Queen Room
Stayed in Sep 2024
Couples
1 review
4.7/5
Amazing
Posted on Nov 14, 2024
Hotel is new and clean. Location is good. About 400m to Metro station, Suzhou musuem, 拙政园/拙政園, Ping Jiang road 平江河 etc. Many eateries nearby.
Friendly and helpful hotel staff. Would like mentioned the free laundry. Just place cloths in washing machines, hotel staff will assist moving to dryer later include packing when done. I just collect whenever available.
We have a great stay here, Thank you once again for the great hospitality.
Response from Property: Thank you very much for your favor and love for Xiaoru, and the pace of progress will not stop. For your trust, we will be more persistent, and Xiaoru will always stand in this city, waiting for your visit! Suzhou Metro Line 6 has been opened. Welcome to take Subo Station of Line 6 to the hotel ~
Vixy Tan
Queen Room
Stayed in Nov 2024
Couples
6 review
5.0/5
Outstanding
Posted on Dec 14, 2024
Nice location, clean and neat room, hotel staff were friendly and helpful.
Response from Property: 流水不因時而阻,真心不因遠而疏:人生本是段路,有緣才能有相遇,感謝與您的相遇!期待您的下次光臨!
Ho
Business Queen Room
Stayed in Aug 2024
Couples
5 review
5.0/5
Outstanding
Posted on Sep 23, 2024
Very friendly and helpful staff. I like their laundry facilities, very easy to operate and also equipped with a nice and comfortable resting area while waiting for the cloth to wash and dry.
Response from Property: 感謝親的好評,能給您留下這麼好的映象 ,我們這邊會做的更好,給您更好的旅行體驗,期待下次的見面哦。蘇州地鐵6號線已開通,歡迎乘坐6號線蘇博站到達酒店哦~
Guest User
Business Queen Room
Stayed in May 2024
Solo travellers
4 review
5.0/5
Outstanding
Posted on Jun 19, 2024
Hotel location nearby to many tourist spots in walking distances. Moreover, many restaurants nearby to find foods. The hotel staffs are friendly and helpful. I will book this hotel again if back to Suzhou in future.
Response from Property: 尊敬的賓客:非常高興從您的留言中得知給您留下如此美好的印象,希望您未來可以繼續關注我們,並將以後入住時的更多感受和體驗告訴我們,熱忱期待您的再次光臨。
Richard
Business Queen Room
Stayed in Apr 2024
Couples
10 review
3.7/5
Posted on Jun 6, 2024
Hotels appear not to give sufficient hooks to hang wet towels for couples.
Room was clean and the location to attractions is excellent.
Response from Property: Dear guests, thank you for your comments on the hotel! We deeply regret your experience during your stay in the hotel. Your valuable advice is very important to us, and we improve the quality of service. If you come here next time, I hope you can book our hotel again and give us a chance to apologize. Look forward to coming again!
ljjj
Twin Room
Stayed in Apr 2024
Travel with friends
5 review
4.0/5
Very Good
Posted on Jun 8, 2024
Room: The room is quite okay, not too small but not too big. We can open two 24-inch suitcases in the room.
Air Conditioning: The air conditioning is a standard unit (not central), and you can use the remote to set the temperature according to your preferences. You can adjust it to be very cold or less cold.
Amenities: Every day, they refill two bottles of mineral water for us. They also provide new slippers, a toothbrush, toothpaste, and shampoo daily. Towels can also be changed every day. There are about 4-5 sockets in the room. Remember to bring a universal adapter, as the sockets are not designed for international use, although there is a USB port that can be used directly.
Shower: The water pressure is not very strong but still acceptable.
Breakfast: The hotel only has a pantry area with 1 table and limited chairs (similar to pantry) and no restaurant.
Transport: The hotel is near the Humble Administrator's Garden (5 minutes walking distance), Lion Forest Garden (3 minutes walking distance), and Suzhou Museum (5 minutes walking distance). The Humble Administrator's Garden and Suzhou Museum are located side by side. If you don’t mind walking, you can also reach Pingjiang Road (15-20 minutes walking distance) and Guanqian Street (15-20 minutes walking distance). For other attractions, you might need to call Didi.
Location: There is a Family Mart located in the same row as the hotel, making it easy to buy snacks. My travel dates are May 21, 2024 - May 23, 2024. There is some construction nearby (it seems to be a new metro construction). It’s not noisy but a bit dusty. When walking to Pingjiang Road and Guanqian Street, you need to walk near the main road and construction site. It can be slightly dangerous, but many people are using the same route.
Laundry: They offer a free laundry service. You can use the washing machine and dryer for free. However, there are only two washing machines and two dryers. Many people use them at night, so you might need to wait when others are using them.
Overall, it is good for a short stay and budget travelers.
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Sirirat
Business Queen Room
Stayed in Mar 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Apr 11, 2024
Perfect
Response from Property: 茶香暖暖,如細雨潤心,暖暖的在喉嚨裏回味,在腦海中綿長。如家濃濃的人文味道,能將一顆靜心,安放在光陰的脈絡裏。願您路過的微笑裏,有如家留給您的記憶。感謝您對我們的支持!感謝您的五分好評,再次祝您全家幸福!期待親的下次入住哦!
W. Yu
Queen Room
Stayed in Feb 2024
Couples
3 review
4.7/5
Amazing
Posted on Mar 31, 2024
Great location as walking distance to 4 attractions we planned to visit. Clean and comfortable. Wish there a small fridge and closet in the room.
Response from Property: Dear friend! Thank you very much for your affirmation and recognition. I am full of regrets for not getting your full praise, but it is also an encouragement, indicating that we still have better room for improvement. Xiaoru will work harder to provide high-quality services and hardware experience to all guests in the future. We hope you will have the opportunity to stay at the hotel again and test our growth!